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Hotel Mercure Santo Andre

Certificate of Excellence
Avenida Industrial 885 | Terreo, Santo Andre, State of Sao Paulo 0908-051, Brazil
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Hotel Mercure Santo Andre
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Hotel Mercure Santo Andre
Hotel Mercure Santo Andre
Hotel Mercure Santo Andre
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284 reviews from our community

Traveler rating
    93
    146
    39
    4
    2
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33
64
33
131
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santo Andre, SP
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

It was a great experience being at this hotel before traveling, we had a wonderful stay on our honeymoon. The staff is very good, the room was clean and all set with everything we asked. The breakfast was also great! We recommend!

Was this review helpful? Yes 1
Alexandre P, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Hello! Adriana, That is the reason we are here, to serve you every time better. Thank you very much for your evaluation, we hope to see you very soon, also we wish you All the best. One more time, thank you very Much, Evandro de Andrade Front Desk Manager Mercure Santo André More 

Senior Contributor
44 reviews 44 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 8, 2014

My second stay at the hotel, rooms are good quality. Not a luxury hotel. Food was below average for breakfast and average for dinner. This is a mid tier business hotel located near a shopping center so there are food options in walking distance

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, Alexandre Preto General Manager More 

2 reviews
4 of 5 stars Reviewed October 28, 2014

Is a good hotel and the service is excellent. They room service was very good. Is near to a shopping center. The gym is small. Is recommended for bussiness purpouse, not for family they accept max 2 person by room.

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear: We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Bury St. Edmunds, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 21, 2014

Clean and modern hotel, with quiet rooms at the back overlooking the park; all of the staff were helpful, and as in other reports breakfast is OK also. In an OK area/district, with a good shopping mall opposite for more dining options.

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear Ozagain, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Greenville, South Carolina
Top Contributor
375 reviews 375 reviews
56 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed July 22, 2014

Clean, friendly staff, reasonably priced with a restaurant and bar. The rooms are clean and adequate, not spectacular but decent. The staff is very willing to help answer question, give directions or give local advice. The bar is small, open and simple but good stock. The restaurant menu isn't special and neither is the food but you can find something... More 

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear Krandy, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Senior Contributor
35 reviews 35 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 12, 2014

A standard business hotel. But clean, large rooms and safe. Breakfast is excellent (especially Nespresso). Personal friendly and willing to help. Opposite to a big Mall, with good food. Also a convenient parc is looked next to hotel. When crossing the parc and 300meter walk you find a bar/restaurant area. Overall: basic but good hotel!

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Rivarolo Canavese, Italy
1 review
1 of 5 stars Reviewed January 20, 2014

Excellent breakfast, friendly and qualified staff but the restaurant is terrible. the dishes are disgusting. In the rooms the windows can not be opened .... seems to be in a jail. I smoked and I paid a fee of RS 250, anyway there is no circulation of fresh air. I would change hotel immediately but the problem is that I... More 

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear, We would like to thank you in advance about your comments. We would warning you that there is circulation system in all the rooms, and it is automatically, and we inform you that our hotel is 100% non-smoking. Best regards, General Manager More 

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