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Hotel Mercure Santo Andre

Certificate of Excellence
Avenida Industrial 885 | Terreo, Santo Andre, State of Sao Paulo 0908-051, Brazil
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Hotel Mercure Santo Andre
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295 Reviews from our TripAdvisor Community

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Traveler rating
    98
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Midlothian, VA, United States
Contributor
20 reviews 20 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Probably the fourth time there, and it is quiet and calm, especially on the back side rooms facing the city park (even numbered rooms). Restaurant was only occupied by another, maybe three others, service was quick, food was good. The breakfasts were just Brazilian, choose whatever you want from plenty of choices with plenty of quantities, as always. I was... More 

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Alexandre P, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Dear Robert R, We are pleased to have you in our hotel as well. First of all we would like thank you about your comments, and you be sure that we are going to tell with all hotel team. We are glad you visit our hotel often, and we hope to see you again. We wish you a nice week.... More 

Santo Andre, SP
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 24, 2015

It was a great experience being at this hotel before traveling, we had a wonderful stay on our honeymoon. The staff is very good, the room was clean and all set with everything we asked. The breakfast was also great! We recommend!

Was this review helpful? Yes 1
Alexandre P, Gerente de recepção at Hotel Mercure Santo Andre, responded to this review

Hello! Adriana, That is the reason we are here, to serve you every time better. Thank you very much for your evaluation, we hope to see you very soon, also we wish you All the best. One more time, thank you very Much, Evandro de Andrade Front Desk Manager Mercure Santo André More 

Top Contributor
57 reviews 57 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed December 8, 2014

My second stay at the hotel, rooms are good quality. Not a luxury hotel. Food was below average for breakfast and average for dinner. This is a mid tier business hotel located near a shopping center so there are food options in walking distance

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive feedback. I will share your comments with our team. Thank you again for sharing your experience, Alexandre Preto General Manager More 

2 reviews
4 of 5 stars Reviewed October 28, 2014

Is a good hotel and the service is excellent. They room service was very good. Is near to a shopping center. The gym is small. Is recommended for bussiness purpouse, not for family they accept max 2 person by room.

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear: We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Bury St. Edmunds, United Kingdom
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 21, 2014

Clean and modern hotel, with quiet rooms at the back overlooking the park; all of the staff were helpful, and as in other reports breakfast is OK also. In an OK area/district, with a good shopping mall opposite for more dining options.

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear Ozagain, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Greenville, South Carolina
Top Contributor
398 reviews 398 reviews
61 hotel reviews
130 helpful votes 130 helpful votes
4 of 5 stars Reviewed July 22, 2014

Clean, friendly staff, reasonably priced with a restaurant and bar. The rooms are clean and adequate, not spectacular but decent. The staff is very willing to help answer question, give directions or give local advice. The bar is small, open and simple but good stock. The restaurant menu isn't special and neither is the food but you can find something... More 

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Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear Krandy, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Senior Contributor
36 reviews 36 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 12, 2014

A standard business hotel. But clean, large rooms and safe. Breakfast is excellent (especially Nespresso). Personal friendly and willing to help. Opposite to a big Mall, with good food. Also a convenient parc is looked next to hotel. When crossing the parc and 300meter walk you find a bar/restaurant area. Overall: basic but good hotel!

Was this review helpful? Yes
Alexandre P, Gerente geral at Hotel Mercure Santo Andre, responded to this review

Dear Paul, We very much appreciate your comments regarding your stay at the Mercure Santo André. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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