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Mercure Mogi Das Cruzes

Rua Duarte De Freitas 35 | Socorro, Mogi Das Cruzes, State of Sao Paulo 08780240, Brazil
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Mercure Mogi Das Cruzes
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162 Reviews from our TripAdvisor Community

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Traveler rating
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    74
    41
    13
    1
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68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
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    (47)
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Boyaca Department, Colombia
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This Hotel is very near of the main Shopping Mall of the city and has some restaurants located nearby that are very good. Rooms are very comfortable, the wifi is great. Although, they can do some remodeling of the building.

Was this review helpful? Yes
MercureMogidasCruzes, Gerente at Mercure Mogi Das Cruzes, responded to this review

Dear Guest, We appreciate your comments regarding your stay at the Mercure Mogi das Cruzes. It is always a pleasure receive positive evaluations! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicole Pral More 

Columbia, md
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 14, 2014

We used to love this place-economical but nice. Boy has it changed! Person at desk not helpful, room was not clean and repairs done very sloppy. No protein offered at breakfast, no comforter on bed..I could go on!

Was this review helpful? Yes 2
MercureMogidasCruzes, Gerente at Mercure Mogi Das Cruzes, responded to this review

Dear Ms. Denise, We thank you for your comments about the Mercure Mogi das Cruzes. We are working hard to improve our service and product. We hope see you again. Kind Regards, Nicole Pral More 

Raleigh, North Carolina
Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed September 22, 2014

I was advised to stay at this hotel. First impressions were good. Good staff from the front desk to the bar/restaurant. I was given a room that faced the front of the hotel were all the bars were close by. Room was pretty good and the size was good also. The furnishings/beds/decor should be updated to make this hotel look... More 

Was this review helpful? Yes 2
MercureMogidasCruzes, Gerente at Mercure Mogi Das Cruzes, responded to this review

Dear Sr., Good evening! Thank you very much for your kind evaluation about our hotel. We are working to improve our product. We hope have your visit in the future. Regards, Nicole Pral More 

Sao Paulo, SP
Level Contributor
76 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed September 1, 2014

This hotel is well located, close to mall, big supermarket and restaurants. Access to roads also good as it is mainly a business hotel, restaurant with limited menu. The rooms are simple with good space, negative is about noise coming from street and bars.

Was this review helpful? Yes 1
MercureMogidasCruzes, Gerente at Mercure Mogi Das Cruzes, responded to this review

Dear Sr. Thank you very much for our kind evaluation about our Hotel. We hope serve you better in your next visit. Kind regards, Nicole Pral More 

Ribeirao Preto, SP
Level Contributor
98 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed March 22, 2014

WiFi internet did not work. The room has a small kitchen and laundry, sitting room, bedroom and bathroom. Everything is very clean, bed is big and comfortable. Breakfast has many options and Brazilian typical cheese bread is served fresh from the oven. We had a great stay, except for the absence of wifi.

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MercureMogidasCruzes, Gerente at Mercure Mogi Das Cruzes, responded to this review
Google Translation

Prezada Sra. Maira, Agradecemos imensamente suas observações. Estamos trabalhando para melhorar o nosso serviço de Internet. Cordialmente Nicole Marie Pral More 

2 reviews
2 of 5 stars Reviewed February 4, 2014

My boyfriend and I were travelling to Mogi das Cruzes for a wedding and decided to stay overnight at the Mercure hotel. We booked a room a month in advance on booking.com. When we arrived at the hotel they had no record of our booking. We insisted we had made the booking, showed our email confirmation to the receptionist and... More 

Was this review helpful? Yes
MercureMogidasCruzes, Gerente at Mercure Mogi Das Cruzes, responded to this review

Dear Lousie, We are very sorry for all the problem you had in your Hotel We are trying to contact you but we have no answer. Anything you need please contact me. Nicole Pral E-mail: h3441-gm@accor.com.br More 

Sao Paulo, Brazil
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed August 5, 2013

As another guy said here, overall this hotel is noisy and kinda dirty. It seems like an old building that they bought and are using as a hotel with some minor adjustments. My room was on the 5th floor (window to the street) and there's not any kind of noise reduction in the rooms (there's a night club almost in... More 

Was this review helpful? Yes 1
MercureMogidasCruzes, Gerente at Mercure Mogi Das Cruzes, responded to this review

Dear Mr. Leonardo, We appreciate to receive your comments about your stay at Mercure Mogi das Cruzes. All rooms have acustic window and we are working to better attend you and improve your services and products. Thank you again. Regards, Nicole Marie Pral More 

Amsterdam, The Netherlands
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 31, 2013

Friendly and helpful staff. Average breakfast, with good options of fruit but not for bread; Nespresso machine saved the day because de filter coffee isn't good. Good and spacious room. Simple but functional kitchen. Overall, a good 3-star.

Was this review helpful? Yes 2
MercureMogidasCruzes, Manager at Mercure Mogi Das Cruzes, responded to this review

Dear guest! Thanks for your comments about our hotel at the Trip Advisors!!! Your comments will help us to improve our breakfast service. We will transmite your compliments to our team!! We wait your next visit! Kind Regards Nicole Marie Pral More 

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