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Hotel Matiz Aeroporto Guarulhos

Rua Pedro de Toledo, 1000 | Jardim Santa Lídia, Guarulhos, State of Sao Paulo 07140-000, Brazil (Formerly Jardim Sao Geraldo )
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Hotel Matiz Aeroporto Guarulhos
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Hotel Matiz Aeroporto Guarulhos
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Hotel Matiz Aeroporto Guarulhos
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407 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • Dutch first
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  • Portuguese first
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Boyaca Department, Colombia
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 weeks ago

The worst service ever!!! At first, I was with my wife and the receptionist with bad manners gave us a two single bed room. I had to go downstairs again to make the change to a twin bed room, and she asked me to pay a money difference for that. Ok, no problem, apparently was made an error in the... More 

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Joao Pessoa, PB
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 26, 2015

The hotel is conveniently situated close to Guarulhos airport with a free shuttle service more or less every half hour. The rooms are very adequate although I had trouble accessing the wifi. However the front desk staff were very helpful and eventually sorted the problem out. The restaurant closes at 23.00 but there is good room service. Be warned that... More 

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Wokingham, United Kingdom
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 21, 2015

I was amazed by the standard of this transit hotel. Our flight from London arrived four hours late so we stayed over as we had missed our connecting flight to Brasilia. The shuttle bus was very late and runs less frequently than others, but the staff were very welcoming; there was plenty of good food at almost midnight - with... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 9, 2015

Hotel is close to the airport with a 15 min ride on the free shuttle service they provide ,desk staff can speak english and rooms are very decent ,free wifi with good speed is available,nice food (not so good for a vegetarian,i was practically hungry),hotel is too close to airport so you can hear the planes landing and taking off... More 

Was this review helpful? Yes 3
Marcos A, Gerente geral at Hotel Matiz Aeroporto Guarulhos, responded to this review

Dear Guest, Thank you so much for your comments and compliments about your stay in our hotel. We value the opinions and feedback from our customers indicating their impressions about their stay and how we can improve. It helps us to offer a better experience both for you and other guests in the future. Hope to see you soon! Sincerely,... More 

Horsham, United Kingdom
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 16, 2015

Well located for GRU airport with an excellent (free) shuttle service. Utilitarian hotel that does not pretend to be anything else. Our room was comfortable and luckily was quiet. There is nothing in the surrounding area, so once you are there you have to use the hotel bar and restaurant. The food was adequate, but the staff were charming. The... More 

Was this review helpful? Yes 5
Marcos A, Gerente geral at Hotel Matiz Aeroporto Guarulhos, responded to this review

Dear Guest, Thank you for your comments and compliments about your stay in our Hotel. It's a honor to receive you here. This way we value the opinions and feedback from our customers indicating their impressions about their stay and how we can improve. It helps us to offer a better experience both for you and other guests in the... More 

Aalst, Belgium
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed January 7, 2015

Close to the airport GRU (15 min) ; no traffic jams ; free hotel shuttle available. Clean rooms - ncie breakfast buffet. Although very close to airport, in some rooms very good view on the landing planes, no noise in the rooms.

Was this review helpful? Yes 5
Mexico City, Mexico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 12, 2014

Good installations, great food, very near to the airport, shuttle 24/7 . Some rooms have view to the airport , fascinating if you like it. Hotel personal speaks English and just a little Spanish. Breakfast, meal and dinner buffet, good variety of dishes.

Was this review helpful? Yes 2
Marcos A, Gerente geral at Hotel Matiz Aeroporto Guarulhos, responded to this review

Dear Guest, We are grateful for each customer who dedicates his time to make a comment about our hotel, this shows us that we are on track. Your comment will be passed on to the whole team to be proud of our purpose to serve well. Thank you very much. Sincerely, Marcos Alves General Manager Hotel Matiz Guarulhos Aeroporto malves@hotelariabrasil.com.br More 

Somerset West, South Africa
Level Contributor
33 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed November 30, 2014 via mobile

lets face it, when your in transit you don't expect a lot, this one doesn't give you much. The shuttle to the airport:- once a hour, the other hotels come every 20 or 30 minutes. The driver wants a tip, whether he helps with you luggage or not. Check-in was friendly, the building is a dump. I was fortunate enough... More 

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Marcos A, Gerente geral at Hotel Matiz Aeroporto Guarulhos, responded to this review

Dear Mr. Keith, The time dedicated to us motivate us to increasingly seek to improve the art of hospitality. We regret not having met your expectations and we apologize for the failures, we know how much training, monitoring and development of our employees is necessary and important. Your comments have been forwarded to the staff to share and reflect on... More 

Mexico City, Mexico
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 17, 2014

Is not luxury, just a very confortable hotel near Guarulhos Airport if you want to have some rest before or after a flight. I consider is a good value-price option. You have a free shuttle from and to the airport every 30 minutes. You are 15 min from the airport at a low rate.

Was this review helpful? Yes 2
Isle of Lewis, United Kingdom
Level Contributor
125 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 stars Reviewed August 10, 2014

We stayed for one night en route from Joao Pessoa to Iguacu. Our room was fine but we found that the safe was locked. We reported this to reception and they promised to send someone up - but they didn't so we had to carry our valuables around with us. The food was just ok 'though the soup and the... More 

Was this review helpful? Yes 1
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