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All 13 Guarulhos hotels

Sao Paulo Airport Marriott Hotel

4.0 of 5 Hotel   |   Av Monteiro Lobato s/n, Guarulhos, State of Sao Paulo 07190-000, Brazil
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Ranked #1 of 13 hotels in Guarulhos
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Paul C. L Ann Arbor, Michigan
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522 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
London, United Kingdom
Top Contributor
73 reviews 73 reviews
51 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel has been refurbished since my last stay around 2 years ago which is great. Check-in was smooth and because of my Marriott status was upgraded to the executive rooms on the top floor with access to the lounge. This is all very nice unfortunately I was there for business and the internet on WiFi on the top didn’t... More

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Pedro_Luciano, Guest Relations Supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear London Guest, Please allow me to extend our sincere apology for the inconvenience you may have experienced. I can assure you, we take these matters very seriously and will take the appropriate actions to assure this doesn't happen again. Again, my apologies and I sincerely hope you allow us an opportunity to extend our true Spirit of Hospitality upon... More

Ann Arbor, Michigan
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Marriott Hotel is conveniently located near the GRU airport. Staff is very friendly and willing to go an extra mile that ensures comfortable stay for the guests. Every time I go to São Paulo and this hotel is where I prefer to stay. Because most flights arrive in the morning from the USA, the hotel would make accommodation for... More

Was this review helpful? Yes 1
Pedro_Luciano, Guest Relations Team at Sao Paulo Airport Marriott Hotel, responded to this review

Dear Paul C. It's always a pleasure to read comments like yours. Thank you very much for the kind words about the São Paulo Airport Marriott Hotel. Our location is a really highlighted point alongside with our very dedicated and well trained team of hosts. We take great pride on our staff services and we are happy to know we... More

Llantilio Crossenny, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has what you would expect from an airport hotel, convenience, although a little further away than most. The rooms are clean an airy with plenty of light. The layout of the interior of the hotel means you can clearly hear noise coming from the ground floor. Whilst I was there this was not a problem, however with a... More

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Pedro_Luciano, Guest Relations Supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear Steve, It is very important for us, to receive feedback like yours. Guest comments are paramount for allowing us to focus our attention where guests’ feel it is necessary. Thank you very much for taking the time to post about your recent experience. It's a pleasure to know, that you enjoyed our clean room. Your feedback has been shared... More

San Antonio, Texas
1 review
1 of 5 stars Reviewed 3 weeks ago

The property is nice but conducting business is difficult if you have to use a computer or PDA. The wifi other than downstairs at the lobby is horrible. Its equivalent to 56k and goes in and out. Not what you expect from an international airport Marriott property. The rooms are adequate for a short stay. The beds are comfy. Shower... More

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Pedro_Luciano, Guest Relations Supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear Texas Guest, It is appreciated that you took the time to send a note regarding your recent stay with us. I was very disappointed to hear that the enjoyment of your Internet and food experience was below your expectations and thank you for bringing this to our attention. I would like to inform you that our Hotel follows strict... More

San Francisco, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed in this Marriott hotel couple of time during this World Cup. I checked-in using Mobile check-in. So, my keys were ready when I arrived. Hotel Staffs are welcoming, friendly and goes out of their way to help with anything you ask for. Hotel’s Airport shuttle is really efficient and it runs every 20 minutes. I used this service... More

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Pedro_Luciano, Guest Relations Supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear Pinesh, Thank you very much for rating our hotel on the TripAdvisor website. It's an honor to see such kind words about our Hotel. I am glad to know you got a welcoming, friendly and also fast check-in due the Mobile check in provided thru our Marriott Mobile Application. It really makes the diference when you are in a... More

Aberdeen, Scotland, United Kingdom
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed in the Marriott for one night only while I waited for my next day flight. On my arrival the staff was very polite and helpful. The room is big and clean, but nothing special about it in my opinion. The bathroom is also big and I didn't like the shower at all, low pressure water and the temperature... More

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Pedro_Luciano, guest relations supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear Natali, First of all, we like to thank you for having chosen our hotel and we also like to thank you for having taken the time to share your valuable comment with us. Guest comments like yours are paramount for allowing us to focus our attention where guests’ feel it is necessary. I'll send your comments to our management,... More

Milton Keynes, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2014

We used this hotel during the World Cup. It is very clean & comfortable with a nice lobby & pool terrace. Service was very good & the staff went out of their way to be helpful (including the manager meeting me at the airport with my passport which I had left on a coffee table in the lobby!) Not cheap... More

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Pedro_Luciano, Guest Relations Supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear United Kingdon Guest, Thank you for taking the time to post about your recent experience at the São Paulo Marriott Hotel. I’m so pleased that you found our location to be convenient and that you found our staff to be helpful. Thank you once more for staying with us, and we hope to have an opportunity to serve you... More

Tokyo, Japan
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 15, 2014

Stayed here July 2014. Checkin was slow, but the room was nice, bed was super comfortable, pillows were great. Breakfast was a great assortment, from oatmeal and cereal through fruit and pastries to meats and cheeses. There's a great pool area with an outdoor eating area and while we were there, they had a fun band playing local music.

Was this review helpful? Yes
Pedro_Luciano, Guest Relations Supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear Russell, Did you have a chance to enjoy our Atrium Bar? From Monday to Thursday, we have live brazilian and international music. You will would love it! The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future.We have... More

connecticut
Top Contributor
57 reviews 57 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 15, 2014 via mobile

I have a lot of good to say about this Marriot. All the staff from the concierge lounge, front desk, bar and restaurant were fantastic and very customer oriented. They set up a free shuttle to a Brazilian steak house. The Buffets was very good Some things need improvement. The wifi is extremely slow. Only a few English TV channels... More

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Pedro_Luciano, Guest Relations Supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear Guest, We are delighted to hear that you enjoyed your stay and that the staff of Executive lounge, Front Desk, restaurante and Bar were fantastic at the São Paulo Marriott Hotel. I apologize that the Internet Speed and TV channels was disappointing. In this month, we was installed new routers in all floors, to improve our Internet speed. In... More

Los Angeles
Contributor
20 reviews 20 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 12, 2014

The rooms live up to Marriott's typical standards, the public spaces are better than average, but there are a few things that make this hotel stand out above the rest. The shuttle from the airport to the hotel is easy to find (just walk outside to the center island and look for any hotel buses ... it will be along... More

Was this review helpful? Yes 1
Pedro_Luciano, Guest Relations Supervisor at Sao Paulo Airport Marriott Hotel, responded to this review

Dear Wayne, Its really nice to read comments like your, telling about our shuttle service, our equipped gym and our staff. Our goal is to deliver the best guest experience possible. In fact, taxi service here in São Paulo, is more expensive than others states in Brazil. Thank you for staying with us, and we hope to have an opportunity... More

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Additional Information about Sao Paulo Airport Marriott Hotel

Address: Av Monteiro Lobato s/n, Guarulhos, State of Sao Paulo 07190-000, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Guarulhos
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sao Paulo Airport Marriott Hotel 4*
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Also Known As:
Marriott Sao Paulo Airport
Marriott Guarulhos
Guarulhos Marriott
Sao Paulo Airport Marriott Hotel Guarulhos

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Sao Paulo Airport Marriott Hotel is located just 5 minutes from Sao Paulo (the largest in Latin America) International Airport. The Hotel combines the functionality of an airport hotel with the quality and services of a leading network in hospitality. Free Airport Transfer-hotel-Airport. Both for business and leisure, the Sao Paulo Airport Marriott Hotel meets a privileged way with its 316 sophisticated and comfortable rooms and suites, in addition to the necessary technology for executives traveling on business. ... more   less 
Number of rooms
316

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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