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Mercure Apartments Guarulhos Aeroporto

Rua Barao de Maua 450 | Centro, Guarulhos, State of Sao Paulo 07012-040, Brazil
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Mercure Apartments Guarulhos Aeroporto
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513 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 24, 2015 via mobile

It's a nice place to stay between two flights. Guarulhos is the main international airport of Sao Paulo and sometimes a traveler must stay for some hours or a night. The hotel has a transportation service linking it to the airport every hour, except from 0 to 4 a.m. It's cheap and better than using taxis. You can find it... More 

Was this review helpful? Yes 1
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Mr. Valdemar, we appreciate you share our facilities for travelers and hope to see you soon. Regards More 

Singapore, Singapore
Level Contributor
122 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed May 11, 2015

Stayed at this hotel for 1 night because I want to have quick and jam-free access to Guarulhos Airport the next day. Check in was OK but I suppose was OK but probably due to the limited English of the check in staff, I was given the impression that there was an Executive Lounge on the Level C. Like most... More 

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Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear guest, thank you very much for share your experience at our hotel. At brand Mercure doesn't have the benefit of Executive Lounge as others brands like Novotel, Pullman or Sofitel, but you can use others benefits, depends on your category, such as early check in, late check out, welcome drink and upgrade. We really hope to have the opportunity... More 

Saint-Lazare-de-Bellechasse, Canada
Level Contributor
83 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed April 6, 2015

I wanted to stay near the airport to avoid traffic next morning and tried this hotel now. The location is a bit of a hazzle to get to but we managed finally to find our way. Hotel personnel is very professional, the room was clean and in good order. The internet was mostly fine, but not super fast. The hotel... More 

Was this review helpful? Yes
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear guest, thank you very much for share your experience with others travellers. We hope to receive you again in our hotel. Regards, More 

Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed April 6, 2015

The hotel itself is quite okay. Nice rooms and good shower. We had big troubles getting on the internet and it took 30 minutes before the hotel gave us a solution, as we arrived late at night, we didnt want to spend all that time waiting, we just wanted to check emails and go to sleep. The hotel bus from... More 

Was this review helpful? Yes
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear guest, I'm sorry that your experience did not meet your expectations. At Mercure we strive to provide a superior service experience for every customer, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It's our hope that you will give us the opportunity to better serve you in the near... More 

UK
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed March 19, 2015

Stayed here one night as we had another flight the next morning. This was one of the hotels closest to the airport. The apartment was well equipped and had everything we needed. Unfortunately we had arrived during carnival and all the local restaurants were closed. The reception kindly arranged for a pizza delivery from one of the few places that... More 

Was this review helpful? Yes
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. We hope in your next trip in Guarulhos, you can use our services at restaurant. Kind Regards, More 

Campinas, SP
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 26, 2015

We first stayed at the hotel for a couple days in a week and, since our first experience was good, we decided to stay there again the following week, and although we paid almost double what we initially had, we got smaller rooms, with faulty AC units and pretty bad signal for the cable TV (by the way, the only... More 

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Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Mrs Sindysato. We appreciate your comments, that´s the only way we have to improve our services. we really sorry for the inconvenience you had during your stay with us and be sure that our teem was treined to avoid things like these happen again. we hope have you here again to enjoy our stay with our best services. With... More 

Florianopolis, SC
Level Contributor
136 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
1 of 5 stars Reviewed January 24, 2015

This hotel is the worst hotel I have ever stayed in my life. First of all, is very far from the airport. In my check in they gave my a room right above a restaurant with live music. The music was so loud I cound't sleep. I asked the front desk to turn down the music and guess what...they turned... More 

Was this review helpful? Yes 2
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Mr. Daniel, we are sorry you not had a relaxing night. We identify the noise problem the night of your stay and take measures to ensure that will not happen again, even provided with the public sphere of the municipality. We hope you give us a future opportunity to present the true quality of our services. Regards, More 

Berlin, Germany
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 29, 2014

Excellent hotel near GRU airport, including a free shuttle service from the airport to the hotel and the option to pay half day when you stay for more than 1 night (this is a good options to whom need take a plane in airport at night). The infra-structure is very good and the price with early reservation is fair. The... More 

Was this review helpful? Yes 1
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear guest, we really appreciate your coments about our services and hope receive you again soon. Regards More 

Copenhagen, Denmark
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed December 4, 2014

I have just spent a week in this hotel. I thought the room was comfortable and clean. The bedroom was tiny and felt tight but there's lots of space in the living room area. In the wardrobe they had extra choices of pillows and blankets. This was great. Noise levels: Note that this hotel is located in a very busy... More 

Was this review helpful? Yes 2
Patrícia X, Gerente geral at Mercure Apartments Guarulhos Aeroporto, responded to this review

Dear Mrs Cris, we really thank you for your detail informations, be sure that we look forward also improve our services and your comments will help us do that. Hope seeing you back in Brazil. Regards More 

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