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Sofitel Guaruja Jequitimar

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Avenida Marjory da Silva Prado, No 1100 | 1100 Lote A - Praia de Pernambuco, Guaruja, State of Sao Paulo 11444, Brazil
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Sofitel Guaruja Jequitimar
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Sofitel Guaruja Jequitimar
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949 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sao Paulo, SP
Senior Contributor
39 reviews 39 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Quite good hotel, delightful location, good service. The suite we stayed in was oceanfront with small balcony which was a pleasure. However, the hotel lacks a good restaurant. They have one which is self-service and depending on the time you get there the food is not tasty anymore. The other one has a la carte service but it is too... More 

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Ash Vale, Surrey
Top Contributor
93 reviews 93 reviews
65 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 2 nights before our cruise 18th-20th April in room 1431( not a sea view). After a terrifying long drive from São Paulo airport where our driver was struggling to stay awake this very nice hotel was truly a welcome sight! And so was a stiff drink! We were checked in by extremely nice and efficient reception staff... More 

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SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr Phil, We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Beirut, Lebanon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 15, 2015

location delightful, restaurant Brisa very good, rooms regular with central ac a bit annoying, swimming pool satisfactory, kids club a highlight with friendly staff, all in all a very good experience that could be improved here and there.

Review collected in partnership with Sofitel.com

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SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Roberto, We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team, and about the air conditioning with our Maintenance department. One of the main goals of this area is the constant development. I am sure that... More 

Brazil
Top Contributor
55 reviews 55 reviews
24 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 15, 2015

Fantastic property on the beach in Guaruja. BEatiful modern rooms and exceptional service. Spend the difference and get a oceanfront room. The view from the balconies is worth every penny. 100km from Sao Paulo makes this the best and most convenient beachfront hotel in the region.

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SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Roger, We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Washington DC, District of Columbia
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 8, 2015

I stayed at Sofitel Jequitimar about four years ago and was impressed by the resort. It was just shiny and the rooms and service were great. However, four years later, things are not the same. The hotel is just not being maintained. The pool was just dirty. During my first plunge into the pool, a french fry floated by me.... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 5
SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Dear Mr. Devin R., Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore I will share your comments with... More 

Sao Paulo
Contributor
18 reviews 18 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed April 7, 2015

It was an unpleasant feeling. There is an overall feeling that the only goal of Sofitel is to get my money. After a long trip, I arrived at midnight. Tired and looking for comfort the first words I heard was "we will charge you R38 per day for the parking". That was only the beginning. Even a simple coffee during... More 

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SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Dear sir, Thank you for taking the time to tell about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your observations with our team in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all... More 

Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed March 25, 2015

We were really looking forward for a relaxing family vacation with our baby in Brazil and were greatly disappointed. We checked-in together with about 300 salesmen going to their sales convention - and we were not advised of this during the reservation. I posted the picture of the pool full of drinking men for better understanding of our situation... Pool... More 

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SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Dear Mrs Karolina, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your evaluation with our team. I am sure that this feedback will serve as an encouragement to all... More 

Sao Paulo, SP
Contributor
18 reviews 18 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 7, 2015

The hotel apartments are very nice, the service excellent, they have a very good Spa, The hotel has a Spa and I recommend that you have a massage or a treatment there. Very good to go with kids. They have everything for them. The service at the beach it is very good. There is a small shopping center next to... More 

Was this review helpful? Yes 1
SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Mrs. LEDAH, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Newark, New Jersey
1 review
3 of 5 stars Reviewed February 14, 2015

the beach is nice but to get to the hotel is not. after coming down the mountain range very very slow traffic you'll have to go thru Guaruja's residential streets, then the final stretch of road is in a very poor area where there are mostly half-maintained weekend homes, truck and automobile shops and shacks. not an enjoyable experience until... More 

Was this review helpful? Yes
SofitelJequitimarBr, Gerente geral at Sofitel Guaruja Jequitimar, responded to this review

Bonjour! Thank you for taking the time to tell about your experience at Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your responses and your observations with our Reservation team in order to prevent future occurrences and to indicate the better way to arrive in the hotel.... More 

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