This has to be the most stressful stay i have ever had. Nothing is normal at this hotel Good luck even getting the front desk on the phone from your room. Everything from the quality of the room, to the service is horrible. The only thing this hotel has going for itself is the location, it is centrally located. If... More

i am travelling for business in brazil right now and wanted to check this recently built hotel out but the whole complex is kind of shabby although only 2 years old. very poor construction,bad maintenance and this at 350 us a night ? blaconies are rusting ,listless staff and expensive (22us) national drinks. the whole complex is an artificial resort... More

The hotel is a very good choice to enjoy Floripa. Breakfast is good, rooms comfortable and clean and there are a lot of facilites like swimming pools, saunas and leisure rooms to enjoy your time. The staff is also very kind and helpful. We just had an issue with the room and the laundry service but the management was willing... More

The hotel is awesome, huge comfortable bedrooms, a balcony with beach and street view, a good bathroom and also a sink outside so if one is taking a bath other can brush his teeth. If you want to prepare a food, there is a mini kitchen and a living room. The beach bar/restaurant is the best; they have a good... More

This hotel makes you feel like you are in Brazil. The daily breakfast was plentiful and the pools a great respite from the beach. The rooms were very clean and the staff, especially those who were practicing their English were fabulous. The hotel takes guest security seriously, even requiring a wrist band. At a recent convention, a guest needed medical... More

I just stayed here for an international convention and loved it. The staff is very accomodating and multi-lingual which is always helpful! The buffet's for meals are delicious and so many choices. The rooms are clean and modern, and nicely appointed. There is free wifi for all guests, not something common in S America! I also really liked the large... More

I thoroughly enjoyed my recent stay. The service was terrific: friendly and helpful. If they didn't understand or couldn't help, they'd quickly get someone who could. I liked the buffet breakfasts which were varied and really filling. The proximity to the beach is also nice. Be sure to wear your silver bracelet for access through the rear entrance. It's also... More

i came for a convention. upon arrival i asked to get a room facing the pool - the front desk was helpful and agreed to change the room with a smile. our room was clean, good size, pleasant. swimming pools are great (1 indoor, 1 outdoor heated, 1 outdoor not heated). plenty of lounge chairs. good gym, good bkfst -... More

I came for a convention. I have been reading a lot about this hotel before coming and I have read about the bad service and really could not believe. But now that I am here, I understand all the people that complaned! The hotel is terrific The views and locations are great The rooms are charming But the service totally... More