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Plaza Sao Rafael Hotel

Ave Alberto Bins 514 | Centro, Porto Alegre, State of Rio Grande do Sul 90030140, Brazil
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Plaza Sao Rafael Hotel
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592 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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sao paulo, brazil
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 12, 2015

Decent hotel, large room, clean, courteous staff. It feels like everyone is trying hard to please but the age of the establishment really shows. The bathroom fixtures are old, as is most of the hotel. Breakfast is adequate, not great. I just spent one night on a business trip, for which the hotel was perfectly acceptable. Free wi-fi.

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Cláudia H, Gerente de relações públicas at Plaza Sao Rafael Hotel, responded to this review

Thanks for your comment. We are happy to know you liked your stay in our hotel.We will be glad to receive you back again.Have a great day! . Isabel Travezani – Gerente-Geral More 

Cascais, Portugal
Level Contributor
160 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed April 10, 2015

It was a great hotel but now needs an urgent refurbishment. The furniture is not interesting, the bathrooms are very simple . The breakfast room has no natural light. Breakfast is good. It still has some glamour of the past. I've been in the hotel 2 times . the first time in a suite on the 12th floor which had... More 

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Cláudia H, Gerente de relações públicas at Plaza Sao Rafael Hotel, responded to this review
Google Translation

Agradecemos sua disponibilidade em nos avaliar no Tripadvisor. Todos os comentários e sugestões são importantes para que direcionemos nossas melhorias.... More 

New Zealand
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 16, 2015

Spent one night here in what was described as a recently refurbished room. The staff were very pleasant but the rooms very basic, beds hard and the banging and knocking from the plumbing at 0230 and 0600 were unwelcome wake up calls. On the positive side the views from the gym/pool on the roof are great and a nice way... More 

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Cláudia H, Gerente geral at Plaza Sao Rafael Hotel, responded to this review

Thank you so much for your comments on the points of our hotel so we can identify, through the evaluation, our strong spots and also what we work on to better serve. We are very happy on the compliments to our team. On your next visit to our city, we hope you’ll stay on our refurbished apartments. Best regards, Fátima... More 

Minneapolis, Minnesota
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed September 28, 2014

it is about 30 minutes taxi ride from the airport and in the middle of town. The staff and rooms are really quite good, the shower is strong! Breakfast was quite a smorgasbord of fruit, breads, cakes, meats, cheeses with scrambled eggs and hot dogs! WiFi if is fine and included in the price. If you turn right out of... More 

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Cláudia H, Gerente de relações públicas at Plaza Sao Rafael Hotel, responded to this review

We are very glad with your stay at our hotel. We hope you'll stay with us again sometime in the near future. Best regards. More 

Miami, Florida
1 review
1 of 5 stars Reviewed August 14, 2014

From the outside you can see that is an old building. However, when you arrive at the hotel you are welcome by a well-dressed bell man. As you walk in the lobby, you get the impression that you are walking in a luxury hotel in an old building. The staff is very attentive and cordial. The rooms are a different... More 

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Cláudia H, Gerente de relações públicas at Plaza Sao Rafael Hotel, responded to this review

We feel very sorry for you bad impression with our hotel. We already told the manager about everything that happened with your stay and we assure to you that won't happen again. We hoping that you may give us another try in the near future that change your impression. Best regards. More 

Szeged, Hungary
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 14, 2014

I spent 10 days in the hotel at the end of July. As I arrived for a science conference this was the best choice for me. The area is safe and the tourist attractions are close, there are some good shopping facilities near to the hotel. The staff was really helpful and well-organized. The building is clean and you have... More 

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Cláudia H, Gerente de relações públicas at Plaza Sao Rafael Hotel, responded to this review

Thank you very much for your review. We are very happy that you enjoyed your stay with us. We love that you liked our caipirinha. Its one of the best traditional drink s in Brazil. We hope well have a chance to see you again. Best regards. More 

Brasília
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed July 23, 2014

This is a tradicional hotel. Usually it means a little bit of oldness. But what really matters is: location, cleanliness, safe rooms, a good value and, above all, an efficient and gentle staff. That´s it. That's Plaza São Rafael Hotel. Ok, breakfast is charmless and some rooms are old, but once at the hotel you will have a fantastic COO... More 

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Sydney, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 3, 2014

This was a great Hotel, as expected being World Cup it was very busy. We moved swiftly into reception & with the large numbers of arrivals we were registered quite quickly. First impressions were the appearance & decore of the accommodation was high. After our late arrival need to stop at the bar which is very nice & staff were... More 

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Sydney, Australia
Level Contributor
99 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
5 of 5 stars Reviewed June 28, 2014

Check in is extremely slow! But staff are helpful enough. Not all staff speak English so it was difficult at times. There are two wings to the hotel - one is very old and run down. If your room is greater than the 20s of each floor, than the chances are you will be in the old wing (e.g. 625... More 

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Basel, Switzerland
Level Contributor
92 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed June 21, 2014

I stayed in this hotel for a seminar. Perfect for such kind of events: big dining rooms, good restaurant. Nice lobby. But my room was a bit small and cold. I was freezing while working in my room ! No system for heating.

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