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Sheraton Porto Alegre Hotel

Certificate of Excellence
Rua Olavo Barreto Viana 18 | Moinhos de Vento, Porto Alegre, State of Rio Grande do Sul 90570-010, Brazil
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Sheraton Porto Alegre Hotel
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Ranked #3 of 72 Hotels in Porto Alegre
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
worldwideleo Rio de Janeiro, RJ
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447 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
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  • Mar-May only
    (105)
  • Jun-Aug only
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  • Sep-Nov only
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  • Dec-Feb only
    (102)
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Rio de Janeiro, RJ
Top Contributor
227 reviews 227 reviews
46 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Been many times and still stay here. Best choice in Porto Alegre. Close to best business, restaurants and shops in town. Comfortable and Staff is exceptional 2 downsides: South Brazil eletricity is 220v, but as an International flag should provide some 110v plugs in room or convert the whole hotel. Make clearer and easier access to 110v. Room Service is... More 

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Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear Guest, First of all we would like to thank you for your comments of Sheraton Porto Alegre Hotel. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely, Lidiane Andreatta More 

Burlington, Canada
Top Contributor
81 reviews 81 reviews
34 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is well located with good restaurants, boutiques, high end shopping centre and night life. The service is top class. The rooms have plenty of drawer space allowing you to unpack. Unlike may hotels in South America, ironing boards and iron are in the room. For foreign travelers, English is spoken. I would stay here again.

Was this review helpful? Yes
Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear Guest, First of all we would like to thank you for your comments of Sheraton Porto Alegre Hotel. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely, Lidiane Andreatta More 

Sao Paulo, SP
Top Contributor
210 reviews 210 reviews
30 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed February 23, 2015

Had a very nice stay. The staff was always very helpful and friendly, and even though the hotel was full because of the UFC event they managed to keep it under control. Rooms are good, comfortable, silent, good AC. The only thing I didn't like was that you can't throw a bit of paper inside the toilet that it clogs.... More 

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Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Prezado Fernando, First of all we would like to thank you for your comments of Sheraton Porto Alegre Hotel. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely. Lidiane Andreatta More 

Stittsville, Canada
Top Contributor
127 reviews 127 reviews
72 hotel reviews
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed February 8, 2015

I spent two weeks here on a business trip, which my wife and 3 month old had accompanied me on from Canada. We were very impressed with the hotel overall, but especially with the service! Throughout our stay we were always greeted warmly and welcomed whenever we came or left. There was one agent particular who made our stay enjoyable,... More 

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Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear Jeff, First of all we would like to thank you for your comments of Sheraton Porto Alegre Hotel. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely. Lidiane Andreatta More 

Praia, Cape Verde
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 5, 2015

This is an extremely nice place to stay and is convenient to the most wonderful things to do in Porto Alegre. The staff are fantastic and go out of their way to make you happy. Just outside are tons of great restaurants and it is attached to a shopping mall.

Was this review helpful? Yes
Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear Ray, First of all we would like to thank you for your comments of Sheraton Porto Alegre Hotel. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely, Lidiane Andreatta More 

Austin, Texas
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 17, 2014

This was my first visit to Brazil. I thoroughly enjoyed my time there and the hotel added to the enjoyment. The staff was very accomodating and never laughed at my feeble attempts at Portuguese. They helped a lot when we had questions about the area as well. The breakfast buffet was delicious. I ordered room service a few times and... More 

Was this review helpful? Yes
Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear, First of all we would like to thank you for your comments of Sheraton Porto Alegre Hotel. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely, Lidiane Andreatta More 

West Hollywood, California
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 13, 2014

My partner an I are currently staying at this hotel (room 2101), and it has thus far exceeded our expectations. The room itself is exceptionally clean, with new carpet, and a very nice view. The mattress and bedding are wonderful. The hotel staff, without exception, has been exceedingly helpful, and friendly. The hotel's location is superb--not only is it adjacent... More 

Was this review helpful? Yes 1
Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear, First of all we would like to thank you for your comments of Sheraton Porto Alegre Hotel. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely, Lidiane Andreatta More 

Rio de Janeiro, RJ
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 27, 2014

The hotel is modern and located very close to the business center. I was able to walk to work which is rare in Brazil. It is located directly adjacent to a shopping center and several good bars and restaurants are just a few steps away. The only downside was that I asked a suit to be drycleaned and got it... More 

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Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear, Dear Kevin, First of all we would like to thank you for choosing Sheraton Porto Alegre as a destiny in your last visit. We would like to take this opportunity to announce you that at the beginning of May 2013, we started the renovation of all corridors and rooms of Sheraton Porto Alegre Hotel in order to give to... More 

Rio de Janeiro, RJ
Top Contributor
64 reviews 64 reviews
39 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 19, 2014

This hotel is a standard, brand new Sheraton. Very good business option in Porto Alegre . Easy access to Calçada da Fama, a street with a number of restaurants and bars in the Moinhos neighborhood, next to a Mall entrance.

Was this review helpful? Yes
Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear Paul, First of all we would like to thank you for choosing Sheraton Porto Alegre as a destiny in your last visit. We would like to thank you for your comments regarding our services and emphasize that all the attention you received is real genuine and a result of the consciousness of all employees about the importance of each... More 

Tianjin, China
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 11, 2014

This was a nice hotel that is starting to show its age - due for a refresh. Although I always had excellent service by all staff, some of my colleagues experience erratic service, sometimes great, other times not so much. My room was pleasant and adequately furnished. The Wifi was amazing, at least for room 208 some of the fastest... More 

Was this review helpful? Yes
Lidiane A, Director of Sales at Sheraton Porto Alegre Hotel, responded to this review

Dear Kevin, First of all we would like to thank you for choosing Sheraton Porto Alegre as a destiny in your last visit. I would like to apologize for the inconveniences with the keys in our hotel and inform you that this issue has been resolved due to the feedback we receive from the guests. Justify failures is not part... More 

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