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Wish Serrano Resort & Convention Gramado

Travelers' Choice award winner
Av. das Hortensias, 1480, Gramado, State of Rio Grande do Sul 95670- 000, Brazil
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1 room 1 guest
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Wish Serrano Resort & Convention Gramado
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1,591 Reviews from our TripAdvisor Community

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Traveler rating
    1,110
    361
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    30
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607
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1591)
  • Mar-May only
    (394)
  • Jun-Aug only
    (556)
  • Sep-Nov only
    (320)
  • Dec-Feb only
    (321)
All months
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had an amazing time here. The rooms are clean, shower is great, no problems what so ever. Bed is super comfy! For breakfast they offer a great variety and the service was spot on! I'm my opinion it is one of the best places to stay while in Gramado.

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Brazil
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has a really good location. It is located on the top of a hill so that you get a great view from most rooms. It is also a walking distance from many attractions downtown. The infrastructure of the hotel is excellent: heated pool, sauna, walking tracks and great restaurants. The restaurants are a bit expensive for the Menu... More 

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Jatai, GO
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 12, 2015

Great hotel close to downtown. The breakfast and other meals are really good too. Its staff is perfect. Everyone there is prepared and ready to help. The room service could offer more choices and the hotel restaurants are expensive. But. I would stay there again.

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Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention Gramado, responded to this review

Hello cmb1232014, Thank you for sharing your experience with us. We are very proud to know that we've achieved our most importante goal, that is your satisfaction. Your words made us very proud of our hotel. We look forward to welcome you again at Wish Serrano Resort & Convention Gramado. More 

Passo Fundo
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 27, 2015

As a frequently visitor of Gramado, I am familiar with many different hotels there, so I can assure that Serrano Resort is one of the best in the area. The food at breakfast is fantastic, everything to suit all tastes, all sorts of fruits and pastry. Facilities are amazing (nice heated pool) and so is the location - very close... More 

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Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention Gramado, responded to this review

Dear Sandra, We appreciate your comments and compliments to Iguassu Wish Serrano Resort & Convention Gramado. We were very happy to hear that you enjoyed our services and we would return. We look forward to welcome you again More 

Porto Alegre, RS
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed May 5, 2015

Very nice hotel in the center of Gramado. The main advantage to me of this hotel is that it has 4 different restaurants with very nice ambiance and food (Italian, burger, fondue and meat) . This is a very good option because Gramado can get very packed and if you don't want to wait for long lines in the restaurants... More 

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Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention Gramado, responded to this review

Dear Isadorn, Thank you for taking your time to post a comment about your stay at Wish Serrano Resort & Convention Gramado. Be sure that we take it very seriously and we are taking all the actions to improve those points you've told us. Hope to welcome you again and enjoy our hotel. More 

Sao Paulo, SP
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 15, 2015

Great atmosphere, great infrastructure , cost-effective stay. Pretty close to main downtown avenue Breakfast with variety and well served . Attentive and helpful staff. Welcome drink offered at check in, chocolates offered daily. Rooms are very welcoming, furniture of excellent quality and very well maintained . I believe that it not happens often but the bathroom cleaning could be better,... More 

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Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention Gramado, responded to this review

Dear RTT_BR, Thank you for taking your time to post a comment about your stay at Wish Serrano Resort & Convention Gramado. Be sure that we take it very seriously and we are taking all the actions to improve those points you've told us. Hope to welcome you again and enjoy our hotel. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

I had a chance to stay at Serrano Resort for a week and it was amazing! The hotel infrastructure is amazing! Nice place to go on Honeymoon, or with family and kids. The restaurant is truly one the best I ever stayed, the food is really amazing! The staff is very pleasant. The only thing we were no lucky was... More 

Was this review helpful? Yes 2
Sao Paulo, SP
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 19, 2015

This was our first trip to Gramado. The hotel is well located, you could walk to the city center. The rooms were very clean and comfortable. We are a family of two adults and two children, so we booked a family room, it was really good for us. Our room rate included breakfast and one meal, we liked it very... More 

Was this review helpful? Yes 2
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed February 13, 2015

We booked two rooms for a night and decided to stay another. When we spoke to reception, they said the res manager was out and would be back in 10 minutes. In this time we went for a wander. We came back to reception and my dad in law asked for his room key, unused to the modern system of... More 

Was this review helpful? Yes 4
Rio de Janeiro, RJ
Level Contributor
261 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed November 7, 2014

I have been there in the past and it has improved a lot. The restaurants are well decorated and the dishes are satisfying. The gym is very small with little options, but the Spa and massage are nice. The rooms are large enough but a bit outdated. It is conveniently walking distance from downtown but far from street noise.

Was this review helpful? Yes 1
Jéssica N, Auxiliar de Marketing at Wish Serrano Resort & Convention Gramado, responded to this review

Dear worldwideleo, Thank you for sharing your experience at Serrano Resort Convenções & Spa with us. We are very proud to know that we've achieved our most importante goal, that is your satisfaction. Your words made us very proud of our hotel. We look forward to welcome you again. More 

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