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Wish Serrano Resort & Convention Gramado

Travelers' Choice award winner
Av. das Hortensias, 1480, Gramado, State of Rio Grande do Sul 95670- 000, Brazil
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Wish Serrano Resort & Convention Gramado
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Wish Serrano Resort & Convention Gramado
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1,516 Reviews from our TripAdvisor Community

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Traveler rating
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    339
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1516)
  • Mar-May only
    (394)
  • Jun-Aug only
    (487)
  • Sep-Nov only
    (314)
  • Dec-Feb only
    (321)
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Jatai, GO
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel close to downtown. The breakfast and other meals are really good too. Its staff is perfect. Everyone there is prepared and ready to help. The room service could offer more choices and the hotel restaurants are expensive. But. I would stay there again.

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Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention Gramado, responded to this review

Hello cmb1232014, Thank you for sharing your experience with us. We are very proud to know that we've achieved our most importante goal, that is your satisfaction. Your words made us very proud of our hotel. We look forward to welcome you again at Wish Serrano Resort & Convention Gramado. More 

Passo Fundo
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 27, 2015

As a frequently visitor of Gramado, I am familiar with many different hotels there, so I can assure that Serrano Resort is one of the best in the area. The food at breakfast is fantastic, everything to suit all tastes, all sorts of fruits and pastry. Facilities are amazing (nice heated pool) and so is the location - very close... More 

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Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention Gramado, responded to this review

Dear Sandra, We appreciate your comments and compliments to Iguassu Wish Serrano Resort & Convention Gramado. We were very happy to hear that you enjoyed our services and we would return. We look forward to welcome you again More 

Porto Alegre, RS
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed May 5, 2015

Very nice hotel in the center of Gramado. The main advantage to me of this hotel is that it has 4 different restaurants with very nice ambiance and food (Italian, burger, fondue and meat) . This is a very good option because Gramado can get very packed and if you don't want to wait for long lines in the restaurants... More 

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Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention Gramado, responded to this review

Dear Isadorn, Thank you for taking your time to post a comment about your stay at Wish Serrano Resort & Convention Gramado. Be sure that we take it very seriously and we are taking all the actions to improve those points you've told us. Hope to welcome you again and enjoy our hotel. More 

Sao Paulo, SP
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 15, 2015

Great atmosphere, great infrastructure , cost-effective stay. Pretty close to main downtown avenue Breakfast with variety and well served . Attentive and helpful staff. Welcome drink offered at check in, chocolates offered daily. Rooms are very welcoming, furniture of excellent quality and very well maintained . I believe that it not happens often but the bathroom cleaning could be better,... More 

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Jéssica N, Central de Relacionamento at Wish Serrano Resort & Convention Gramado, responded to this review

Dear RTT_BR, Thank you for taking your time to post a comment about your stay at Wish Serrano Resort & Convention Gramado. Be sure that we take it very seriously and we are taking all the actions to improve those points you've told us. Hope to welcome you again and enjoy our hotel. More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

I had a chance to stay at Serrano Resort for a week and it was amazing! The hotel infrastructure is amazing! Nice place to go on Honeymoon, or with family and kids. The restaurant is truly one the best I ever stayed, the food is really amazing! The staff is very pleasant. The only thing we were no lucky was... More 

Was this review helpful? Yes 2
Sao Paulo, SP
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 19, 2015

This was our first trip to Gramado. The hotel is well located, you could walk to the city center. The rooms were very clean and comfortable. We are a family of two adults and two children, so we booked a family room, it was really good for us. Our room rate included breakfast and one meal, we liked it very... More 

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Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed February 13, 2015

We booked two rooms for a night and decided to stay another. When we spoke to reception, they said the res manager was out and would be back in 10 minutes. In this time we went for a wander. We came back to reception and my dad in law asked for his room key, unused to the modern system of... More 

Was this review helpful? Yes 4
Rio de Janeiro, RJ
Level Contributor
251 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
4 of 5 stars Reviewed November 7, 2014

I have been there in the past and it has improved a lot. The restaurants are well decorated and the dishes are satisfying. The gym is very small with little options, but the Spa and massage are nice. The rooms are large enough but a bit outdated. It is conveniently walking distance from downtown but far from street noise.

Was this review helpful? Yes 1
Jéssica N, Auxiliar de Marketing at Wish Serrano Resort & Convention Gramado, responded to this review

Dear worldwideleo, Thank you for sharing your experience at Serrano Resort Convenções & Spa with us. We are very proud to know that we've achieved our most importante goal, that is your satisfaction. Your words made us very proud of our hotel. We look forward to welcome you again. More 

Hartbeespoort, South Africa
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 12, 2014

This was my second stay at this very comfortable hotel; last year I had an overnight stay and returned this month (April 2014) for a 5 night stay. The location is excellent, with great views, yet in easy walking distance of the center of town. The breakfast selection was extensive, with more than enough for every taste. I was there... More 

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Nataly M, Analista de Marketing at Wish Serrano Resort & Convention Gramado, responded to this review

Hello IanDogless, Thanks for your review, and his testimony will be shared with all employees as a form of motivation. When you have a moment Follow us on social networks GJP Hotels and Resorts, and can also be an updating of promotions. We hope to have an opportunity to welcome you again in the hotels of GJP. More 

Florianopolis, SC
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 14, 2013

This was our second time in Serrano Resort and we will probably come back again some time in the future. Serrano is a cosy and charming place to stay in Gramado. The hotel is conveniently located near almost every place you would like to go in the city. This time our 2-year-old daughter came with us and it was very... More 

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