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Wish Serrano Resort & Convention Gramado

Travelers' Choice award winner
4.0 of 5
Av. das Hortensias, 1480, Gramado, State of Rio Grande do Sul 95670, Brazil
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Best prices for: 1 room 1 guest
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Wish Serrano Resort & Convention Gramado
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Wish Serrano Resort & Convention Gramado
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1,258 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Sao Paulo, SP
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great atmosphere, great infrastructure , cost-effective stay. Pretty close to main downtown avenue Breakfast with variety and well served . Attentive and helpful staff. Welcome drink offered at check in, chocolates offered daily. Rooms are very welcoming, furniture of excellent quality and very well maintained . I believe that it not happens often but the bathroom cleaning could be better,... More 

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Reviewer
5 reviews 5 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

I had a chance to stay at Serrano Resort for a week and it was amazing! The hotel infrastructure is amazing! Nice place to go on Honeymoon, or with family and kids. The restaurant is truly one the best I ever stayed, the food is really amazing! The staff is very pleasant. The only thing we were no lucky was... More 

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Sao Paulo, SP
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 19, 2015

This was our first trip to Gramado. The hotel is well located, you could walk to the city center. The rooms were very clean and comfortable. We are a family of two adults and two children, so we booked a family room, it was really good for us. Our room rate included breakfast and one meal, we liked it very... More 

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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 13, 2015

We booked two rooms for a night and decided to stay another. When we spoke to reception, they said the res manager was out and would be back in 10 minutes. In this time we went for a wander. We came back to reception and my dad in law asked for his room key, unused to the modern system of... More 

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Rio de Janeiro, RJ
Top Contributor
228 reviews 228 reviews
46 hotel reviews
86 helpful votes 86 helpful votes
4 of 5 stars Reviewed November 7, 2014

I have been there in the past and it has improved a lot. The restaurants are well decorated and the dishes are satisfying. The gym is very small with little options, but the Spa and massage are nice. The rooms are large enough but a bit outdated. It is conveniently walking distance from downtown but far from street noise.

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Jéssica N, Auxiliar de Marketing at Wish Serrano Resort & Convention Gramado, responded to this review

Dear worldwideleo, Thank you for sharing your experience at Serrano Resort Convenções & Spa with us. We are very proud to know that we've achieved our most importante goal, that is your satisfaction. Your words made us very proud of our hotel. We look forward to welcome you again. More 

Hartbeespoort, South Africa
Top Contributor
71 reviews 71 reviews
30 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 12, 2014

This was my second stay at this very comfortable hotel; last year I had an overnight stay and returned this month (April 2014) for a 5 night stay. The location is excellent, with great views, yet in easy walking distance of the center of town. The breakfast selection was extensive, with more than enough for every taste. I was there... More 

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Nataly M, Analista de Marketing at Wish Serrano Resort & Convention Gramado, responded to this review

Hello IanDogless, Thanks for your review, and his testimony will be shared with all employees as a form of motivation. When you have a moment Follow us on social networks GJP Hotels and Resorts, and can also be an updating of promotions. We hope to have an opportunity to welcome you again in the hotels of GJP. More 

Florianopolis, SC
Contributor
20 reviews 20 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 14, 2013

This was our second time in Serrano Resort and we will probably come back again some time in the future. Serrano is a cosy and charming place to stay in Gramado. The hotel is conveniently located near almost every place you would like to go in the city. This time our 2-year-old daughter came with us and it was very... More 

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Miami, Florida
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 17, 2013

Convention. Place is GREAT. OK - first of all, let me eliminate some frustrations...... My flight was Miami - Panama - Porto Alegre. Porto Alegre is the closest airport. No customs in Panama, just go to your gate. When you get to Porto Alegre, go to the fist floor of the airport and go all the way to the right... More 

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Rio de Janeiro
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed April 11, 2013

This hotel is not a resort. It only has a pool, spa and recreation's room. Nothing like an animation team to entertain the guests during the day. In the night, sometimes has only a show in the dinner room. It's a nice hotel, not a resort!

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Madison, Wisconsin
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 1, 2013

The architectural detail of this hotel is breathtaking. It rained almost the entire week and the power went out once or twice a day but just for a short time. But it seems like that is common place in Gramado? The food is very good and the staff is friendly. The language barrier is tough, but my limited Portuguese and... More 

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