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All 76 Natal hotels

Serhs Natal Grand Hotel

4.0 of 5 Resort   |   Via Costeira, 6045 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil
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R$451 (BRL)
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Ranked #4 of 76 hotels in Natal
A recent review
3 of 5 stars Reviewed January 18, 2014
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1,456 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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English first
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 18, 2014

Nice view. But the reception people and the other workers should be more educated and more kind. Some recepcionist would not even say good morning! Beds are not that comfy.. and the kids club could do more...bit boring. I would not come back here with my kids again. I dont understand why this hotel is highly rated.

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Goiania, Brazil
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 13, 2013

In Natal you can choose from a charmy "posada" at Ponta Negra, where the beach is more adequate, to big conventional hotels at "via costeira", where the sea is agitated and high tides almost don't allowing you a swim. At Serhs, in via costeira, you got nice rooms (prefer 7th floor), since the first ones are under the level of... More

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Los Angeles
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 15, 2013

Stayed in a suite on the top (7th) floor. Room was amazing, with a large balcony and a jaccuzi on the deck. Service was very good and everybody was really helpful. Beds were perfect and comfortable, and the room was quiet despite the road traffic just outside the door. Breakfast is top notch (try the custom cooked eggs.) The pool... More

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Rio de Janeiro
Top Contributor
51 reviews 51 reviews
43 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed October 6, 2013

Rooms were confortable, great shower! Breakfast is great, lots of everything, almost brunch. Beautiful view of the ocean and the swimming pool is great! But for being number #1 in Natal the reception desk is a flaw! When checking in it takes almost 20 minutes to get to the front desk. Only two people attending and lots of guests waiting....... More

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Joao Pessoa, PB
Top Contributor
94 reviews 94 reviews
44 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed September 15, 2013 via mobile

As known as the best hotel in town, its a little bit disapointing. The venue is truly impressive. All rooms (good size)with ocean view. Pools, jacuzzis, delightfull. Nice entertaiment crew/center and spa. Complementary breakfast is a highlight, always busy and noisy, with a large options of local and international food. But, as a prime hotel, there are much to be... More

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Sao Paulo, SP
Top Contributor
71 reviews 71 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 4, 2013

This hotel located in Natal, Via Costeira, was a pleasant stay for me and friends. You can do almost everything in their pool area and indoor pool with jacuzzi. There is service for small kids, massage in open area, spa, gym, and water activities during the morning. The staff was friendly and helpful, but quite non-personal that makes you feel... More

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Rio de Janeiro, RJ
20 reviews 20 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 1, 2013

I travelled to Natal on business at short notice and stayed for a few nights at the Grand. Grand it is in size but noting else. In our first room there was a sign advising always lock your patio doors, we couldn't. When we chased up the repair after waiting over an hour, the next thing we find is one... More

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Senior Contributor
29 reviews 29 reviews
28 hotel reviews
73 helpful votes 73 helpful votes
1 of 5 stars Reviewed August 12, 2013

I simply can´t understand how this hotel is so highly rated on tripadvisor. Just returned from a 2 night weekend in Natal and this is one of the worst hotels I have ever experienced. Rooms remember a cheap motel.They smell bad. Beds are extremely unconfortable with cheap old matresses and deformed pillows. WIFI doesn´t work. TV is so small that... More

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Belo Horizonte, MG
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 30, 2013

It's a good hotel, beautiful in a good location but charges everything. From internet to local calls. Good hotel for kids but don't leave them in kid's club. They don't take care properly. My little boy burnt himself at the buffet and nothing was done. A shame.

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Porto Alegre, RS
Top Contributor
58 reviews 58 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 30, 2013 via mobile

Apart from excelling in providing good service, this hotel is successful at mingling design with the lush tropical nature of its whereabouts. The buffet breakfast is just marvellous, brace yourself for an incredible variety of fresh tropical fruit, juices and a team of chefs providing plenty of options!

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Additional Information about Serhs Natal Grand Hotel

Also Known As:
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Address: Via Costeira, 6045 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil
Phone Number:
Location: Brazil > State of Rio Grande do Norte > Natal
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Natal
#1 Luxury Hotel in Natal
#2 On the Beach Hotel in Natal
#4 Romantic Hotel in Natal
#4 Business Hotel in Natal
#5 Family Hotel in Natal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Serhs Natal Grand Hotel 4*
Official Description (provided by the hotel):
Descubra um inovador conceito em hospitalidade. Localizado entre as praias de Ponta Negra e Areia Preta, na Via Costeira de Natal, a 12 km do Aeroporto Augusto Severo. Destaca-se por sua moderna e elegante construcao e sobre tudo pela qualidade dos seus servicos e instalacoes.Trata-se de um complexo hoteleiro de categoria 5 estrelas com padrao europeu: ambientacao e design exclusivos, classe, conforto, elegancia em detalhes. Qualidades a disposicao de nossos clientes em Natal, a cidade do Sol conhecido como a cidade de ar mais puro das Americas. ... more   less 
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