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All 78 Natal hotels

Pestana Natal Hotel

3.5 of 5 Resort   |   Av. Senador Dinarte De Medeiros Mariz, 5525 | Via Costeira, Natal, State of Rio Grande do Norte 59090002, Brazil
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Pestana Natal Hotel
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72%
Ranked #23 of 78 hotels in Natal
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed January 15, 2014
jgrmatos Lisbon, Portugal
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635 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Dubai, United Arab Emirates
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I got a terrible food poisoning from this hotel. I was only eating and drinking there as I had the all inclusive plan, and one night it all started with fever, nausea, abdominal cramps, and you know the rest. When I communicated this to the reception they didn't even apologize. They called a pharmacy for me as I don't speak... More

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pestana, Gerente at Pestana Natal Hotel, responded to this review
Google Translation

Dear Mr. Lettieri, Eu pessoalmente acompanhei toda a sua reclamação e desenrolar sobre a infecção relatada por ti. O que... More

Montreal
Top Contributor
149 reviews 149 reviews
45 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed March 30, 2014

Stayed here during a recent convention with a number of coilleagues and friends. Everyone left with the same poor impressions of this property. Good points: Great location, beautiful views, especially nice from the balconies facting the ocean. Overall, clean rooms. Negative points are numerous: 1) The decor and funrniture in the rooms are very dated and in need of renovation.... More

Was this review helpful? Yes 2
pestana, Gerente geral at Pestana Natal Hotel, responded to this review

Dear Guest, Thank you for choosing the Pestana Natal Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in... More

Lisbon, Portugal
2 reviews
4 of 5 stars Reviewed January 15, 2014

I would say i was not surprised, from what I've read it here. Everything went very good, in terms of room, cleaning, weather. In regards of the food, it tends to be a little bit repetitive, but always available for everyone. Overall I would say it was very good.

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pestana, Gerente de relações com clientes at Pestana Natal Hotel, responded to this review

Dear Guest, We would like to thank you for staying with us at the Pestana Natal All Inlclusive Hotel, and for taking the time to send us your valuable comments.Be sure we will pay attention about our food and will look for a great variaty of it. It´s always gratifying to receive positive feedback, and your kind comments will be... More

Montreal
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 8, 2014

This is not a cheap place to stay. However, what you get definitively doesn't worth the money. The place is dirty, mosquitoes and flies everywhere, including the restaurant. Rooms are very plain with no confort itens at all. Although the staff tries to be nice sometimes, they are not well trained and cannot help in most of the situations. Swimming... More

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pestana, Gerente de relações com clientes at Pestana Natal Hotel, responded to this review

Dear Guest, We would like to thank you for choosing the Pestana Natal All Inclusive, as well as your feedback regarding your last stay. We are very sorry to learn that you encountered certain deficiencies while visiting us. Be sure that we will focus on the necessary improvement measures, and we will therefore continue to update the inventory lists to... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 20, 2013

We stayed a week in this hotel. Truly a nightmare. Hotel is old and poorly maintained. Desperately needs a complete renovation. Food is terrible, they reuse food from one meal to the other. Swimming pool is dirty, there no cleaning during the day, so by the end of the day it looks like a war field. They claim all-inclusive but... More

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pestana, Gerente de relações com clientes at Pestana Natal Hotel, responded to this review

Dear Guest, Firstly, we would like to take this opportunity to thank you for choosing the Pestana Natal All Inclusive Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that you experienced certain inconveniences during your stay. Our Department Heads have been informed, and the necessary improvement measures will be taken. We remain... More

Sao Jose Dos Campos, SP
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed October 12, 2013

Pestana Natal is located in front to the beach of Ponta Negra. As far as I know, all rooms have a veranda with full, open view, to the ocean, which is really nice, even though Natal is very windy for the Brazilian standard (due to its location). The breakfast is wonderful. The best I have seem in my life, so... More

Was this review helpful? Yes 1
pestana, Gerente de relações com clientes at Pestana Natal Hotel, responded to this review

Dear Guest, Firstly, we would like to thank you for choosing our Hotel as your destination, and for taking the time to share your comments with us. We are very sorry to learn that your experience did not meet your expectations. Regarding the room conditions, we are happy to inform, that renovations are going to be made in the rooms... More

Rio de Janeiro, RJ
1 review
5 of 5 stars Reviewed September 5, 2013

I had a very good time at this hotel. Rooms are spacious, clean and the seaview from the balcony spetacular. Bar and restaurant very good, nice cuisine. Staff very friendly. The pool area with bar and very polite staff. You can chose between the pool or the beach, which is right in front of you.

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pestana, Gerente geral at Pestana Natal Hotel, responded to this review
Google Translation

Prezado Hóspede, Primeiramente agradecemos pela escolha do Pestana Hotel e pelo feedback após sua última estada. Gostaríamos de tê-lo conosco... More

Recife, PE
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 15, 2013

If you expect a 3 star hotel you won't be too disappointed and if you can pay less than R$300 then all the better but good luck. As with elsewhere in Brazil hotels are poor quality and expensive compared to their international counterparts and this is no exception. The hotel is in need of a lick of paint at the... More

Was this review helpful? Yes 1
Top Contributor
62 reviews 62 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed March 17, 2013

I am an old customer of Pestana Natal,since 2003,and i can say for sure is the best hotel in Natal. Has a wonderfull location near the sea,the hotel is cousy and charming,we really feel at home!! The breakfast is excellent and good mood!! But the most important of all,the Staff of this hotel is 5 stars!!(and i already was in... More

Was this review helpful? Yes 1
Piracicaba, SP
Senior Contributor
29 reviews 29 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 23, 2012

This was my first time in a Pestana hotel. Unfortunately, the hotel did not live up to my expectations... Although I loved the lobby of the hotel by the time I entered the hotel, I had my first disappointment when the receptionist told me that my room was not ready to be used (it was 2h30 pm). She offered me... More

Was this review helpful? Yes 1
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Additional Information about Pestana Natal Hotel

Address: Av. Senador Dinarte De Medeiros Mariz, 5525 | Via Costeira, Natal, State of Rio Grande do Norte 59090002, Brazil
Location: Brazil > State of Rio Grande do Norte > Natal
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Pestana Natal Hotel 3.5*
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Also Known As:
Pestana Natal Hotel Natal
Pestana Hotel Natal
Natal Pestana Hotel
Pestana Natal Hotel Brazil

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#2 Top resorts Hotel in Natal #4 Spa Hotel in Natal #11 On the Beach Hotel in Natal
Hotel Class
Official Description (provided by the hotel)
Pestana Natal hotel in Natal is the most modern and exclusive resort in Natal, located 15 km from the city’s International Airport and 7Km Historic Centre. With all year-round sunshine, the beaches and dunes are a spectacular sight in their own right, and are a good reason to visit this fantastic beach resort. ... more   less 
Number of rooms
188

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