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Pestana Natal All Inclusive Beach & Resort

#19 of 79 Hotels in Natal
Certificate of Excellence
Av. Senador Dinarte de Medeiros Mariz, 5525 | Via Costeira, Natal, State of Rio Grande do Norte 59090-002, Brazil
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Pestana Natal All Inclusive Beach & Resort
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1,087 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Anchorage, Alaska
Level Contributor
176 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 4 weeks ago

So what do you do when it rains in Natal?. My local host apologized profusely. Iook the opportunity to spend the afternoon sitting on the veranda of this Hotel with 2 lovely glasses of white wine and chilled water. I went online to do my e-mails; catch up on the news reports and play computer games. A local bird (Great... More 

Was this review helpful? Yes
pestana, Gerente geral at Pestana Natal All Inclusive Beach & Resort, responded to this review

Dear Guest Ms. Jones, Thank you for choosing the Pestana Natal Resort Hotel, and for your feedback regarding your stay. We are happy to learn that your experience at our hotel did meet your expectations. We look forward to welcoming you and to being of service. Kind Regards, Rodrigo Mendes General Manager More 

A TripAdvisor Member
2 of 5 stars Reviewed February 25, 2015

Only worthwhile mention should be location and view given by the God . Every thing else they charge for not worth it. Linen was stinking changed when requested a very TIRED hotel Towels and room look dated beds were sagging , not a single noticeable vow factor for US $ 200 a night .

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pestana, Gerente geral at Pestana Natal All Inclusive Beach & Resort, responded to this review

Dear Guest, Thank you for choosing the Pestana Natal Resort Hotel, and for your feedback regarding your stay. We are sorry to learn that your experience at our hotel did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken regarding the furniture of the rooms. We look forward to welcoming you and... More 

Rio de Janeiro, RJ
Level Contributor
61 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed November 26, 2014

I staid for a couple of nights and the more I spent time in this resort the more I saw things to improve. The room is clean and bed comfortable. The decoration is old and tired, they took the old TVs out but the furnitures still kept the hole it was in (since it's 2014 and flat TVs are here... More 

Was this review helpful? Yes
pestana, Gerente geral at Pestana Natal All Inclusive Beach & Resort, responded to this review

Dear Guest, Thank you for choosing the Pestana Natal Resort Hotel, and for your feedback regarding your stay. We are sorry to learn that your experience at our hotel did not meet your expectations. Your comments are being analyzed, and the necessary improvement measures will be taken regarding the furniture of the rooms. We look forward to welcoming you and... More 

Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 3, 2014

This hotel is in need of some updates. The coolest thing about it was the Italian soccer team was there during our stay. The food was ok. You have to pay attention to the schedule to figure out where the food will be served. Our room was cleaned with an "unfresh" mop. Blasting the air took care of the problem... More 

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pestana, Gerente geral at Pestana Natal All Inclusive Beach & Resort, responded to this review

Dear Guest, Firstly, we would like to take this opportunity to thank you for choosing the Pestana Natal Resort Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that you experienced certain inconveniences during your stay. Our Department Heads have been informed, and the necessary improvement measures will be taken. We remain grateful... More 

bolivia
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed October 27, 2014

Great view of the Atlantic Ocean. All inclusive, The mini bar didn't have a wide variety of choices, the restaurant was good. Rooms seem to have been recently remodeled. Noise level was great and the staff is courteous.

Was this review helpful? Yes
pestana, Gerente geral at Pestana Natal All Inclusive Beach & Resort, responded to this review

Dear Guest, We would like to thank you for staying with us at the Pestana Natal All Inclusive Resort Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks.... More 

New Jersey - USA
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed October 10, 2014 via mobile

We stayed at Pestana for 3 nights. Our room was on the 4th floor with an incredible view. The room was comfortable but dated, really need some updating. Breakfast was ok, staff is too slow replenishing the food. Dinner was ok, good variety but again lacked replenishment. Pool bar and snacks, need some improvement as well. Pool area was very... More 

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pestana, Gerente geral at Pestana Natal All Inclusive Beach & Resort, responded to this review

Dear Guest, Thank you for choosing the Pestana Pestana Resort Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening... More 

Curitiba, PR
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed August 16, 2014 via mobile

In august, 2014 me and my family (woman and one 9 year old girl) stayed at the Pestana Beach Resort for one week. Here are our toughts about the experience. Pros: - very friendly staff. Five stars for the hotel manager, the guys and girls at the pool bar and the barman at the main bar and the front desk.... More 

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pestana, Gerente at Pestana Natal All Inclusive Beach & Resort, responded to this review
Google Translation

Prezado Sr. Daniel Primeiramente agradecemos pela escolha do Pestana Hotel e pelo feedback após sua última estada. Quanto a piscina... More 

Dubai, United Arab Emirates
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 10, 2014

I got a terrible food poisoning from this hotel. I was only eating and drinking there as I had the all inclusive plan, and one night it all started with fever, nausea, abdominal cramps, and you know the rest. When I communicated this to the reception they didn't even apologize. They called a pharmacy for me as I don't speak... More 

Was this review helpful? Yes 1
pestana, Gerente at Pestana Natal All Inclusive Beach & Resort, responded to this review
Google Translation

Dear Mr. Lettieri, Eu pessoalmente acompanhei toda a sua reclamação e desenrolar sobre a infecção relatada por ti. O que... More 

Montreal
Level Contributor
199 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
2 of 5 stars Reviewed March 30, 2014

Stayed here during a recent convention with a number of coilleagues and friends. Everyone left with the same poor impressions of this property. Good points: Great location, beautiful views, especially nice from the balconies facting the ocean. Overall, clean rooms. Negative points are numerous: 1) The decor and funrniture in the rooms are very dated and in need of renovation.... More 

Was this review helpful? Yes 3
pestana, Gerente geral at Pestana Natal All Inclusive Beach & Resort, responded to this review

Dear Guest, Thank you for choosing the Pestana Natal Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in... More 

Lisbon, Portugal
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 15, 2014

I would say i was not surprised, from what I've read it here. Everything went very good, in terms of room, cleaning, weather. In regards of the food, it tends to be a little bit repetitive, but always available for everyone. Overall I would say it was very good.

Was this review helpful? Yes 1
pestana, Gerente de relações com clientes at Pestana Natal All Inclusive Beach & Resort, responded to this review

Dear Guest, We would like to thank you for staying with us at the Pestana Natal All Inlclusive Hotel, and for taking the time to send us your valuable comments.Be sure we will pay attention about our food and will look for a great variaty of it. It´s always gratifying to receive positive feedback, and your kind comments will be... More 

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