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Ibis Rio de Janeiro Santos Dumont

Rua Marechal Camara, 280 - Centro, Rio de Janeiro, State of Rio de Janeiro 20020 080, Brazil
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1 room 1 guest
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Ibis Rio de Janeiro Santos Dumont
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2,393 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago NEW

I've been on this hotel for 3 months, so I can tell you, it's very expensive for the offered service. The housekeeping is bad, the Internet service is horrible, if you need a good internet, don't stay here. They have good rooms and good showers.

Was this review helpful? Yes
Renato D, Gerente geral at Ibis Rio de Janeiro Santos Dumont, responded to this review

Dear Mr. Fabricio, Thank you for taking the time to tell us about your experience at the ibis Rio De Janeiro Santos Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very... More 

Gothenburg
Level Contributor
120 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed June 11, 2015

We stayed here a couple of times while in Brazil. We were very happy. Front staff was excellent, smiling and kind. Rooms were good, air conditioning was good and wi-fi was working well. Can't complain about anything!

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Renato D, Gerente geral at Ibis Rio de Janeiro Santos Dumont, responded to this review

Dear Guest, thank you for your comments about our hotel. We hope that when you return to Rio de Janeiro we can serve you again. Sincerely, Renato Dias General Manager Ibis RJ Santos Dumont More 

Hereford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 7, 2015

Close proximity to airport., but no transfers. Taxi's will rip you off. It is a 5 minute walk away from the airport. The rooms are clean and beds are comfortable. Good food and good service in the restaurant.

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
Renato D, Gerente at Ibis Rio de Janeiro Santos Dumont, responded to this review

Dear Chris,, We very much appreciate your comments regarding your stay at the Ibis Rio De Janeiro Sto Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Brasilia, Brazil
2 reviews
4 of 5 stars Reviewed May 29, 2015

I recommend this hotel for who wants to visit the many museums and cultural centers near by the hotel (MAM, CCBB, Casa Brasil-França, Centro Cultural Caixa, MAR etc.). Although it's a bit far from major touristic points as Copacabana, Ipanema, Corcovado, Sugar Loaf etc., you can take a cab during the night, or public transportation during the day. Cinelandia metro... More 

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
Renato D, Gerente at Ibis Rio de Janeiro Santos Dumont, responded to this review

Dear Daniel, We very much appreciate your comments regarding your stay at the Ibis Rio De Janeiro Sto Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Salvador, Brazil
2 reviews
4 of 5 stars Reviewed May 26, 2015

The establishment gives exactelly what is promised. The hotel i've choose must be as near possible to the airport, and so it was. At the frontdesk are exposed all the informations that guests need. All was just good and honest as promised.

Review collected in partnership with Ibis Hotels

Was this review helpful? Yes
Renato D, Gerente at Ibis Rio de Janeiro Santos Dumont, responded to this review

Dear MIranda, We very much appreciate your comments regarding your stay at the Ibis Rio De Janeiro Sto Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More 

Sao Paulo, Brazil
1 review
1 of 5 stars Reviewed May 6, 2015

1 am in the morning I called the reception so that the hotel could identify the guest who turned his TV on highest volume as possible, waking us up in the middle of the night. The guy said he would verifiy and ask the guest to lower the volume, but he did nothing.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Renato D, Gerente at Ibis Rio de Janeiro Santos Dumont, responded to this review

Dear Marco, Thank you for taking the time to tell us about your experience at the Ibis Rio De Janeiro Sto Dumont. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More 

Linhares, ES
1 review
5 of 5 stars Reviewed April 13, 2015

It had everything I needed for a fast work trip. The bed was very comfortable, the staff was nice, the wifi was great! It's close to everything in the downtown area. I could visit a lot of stores and places by foot. I'd totally go back whenever I need.

Was this review helpful? Yes
Renato D, Gerente at Ibis Rio de Janeiro Santos Dumont, responded to this review

Dear Manu , We very much appreciate your comments regarding your stay at the Ibis Rio De Janeiro Sto Dumont. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

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