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Hotel Cristal Palace

Rua Francisco Otaviano 56 | Arpoador, Rio de Janeiro, State of Rio de Janeiro 22080040, Brazil
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Hotel Cristal Palace
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Best prices for: 1 room 1 guest
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147 Reviews from our TripAdvisor Community

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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (147)
  • Mar-May only
    (39)
  • Jun-Aug only
    (22)
  • Sep-Nov only
    (44)
  • Dec-Feb only
    (42)
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Dubai, United Arab Emirates
Level Contributor
175 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
1 of 5 stars Reviewed June 15, 2015

Avoid it like a plague. Old, dirty, unsafe. That's the words to describe it. The location is good, but that's the only good thing about this place. Also the staff isn't honest, they try to overcharge you especially if you are a foreign. Honestly advise: don't stay there!!!

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Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 27, 2015

Although the check-in was a little rough due to problems with Expedia's communication/info, the staff seemed a little overwhelmed, uneasy and borderline rude in the beginning. After all was sorted and hour later (this is Brazil after all), it was a descent experience/value for the price. Don't let the dated hotel lobby decor detour you as the rooms were well... More 

Was this review helpful? Yes 1
West Palm Beach, Florida
Level Contributor
105 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed November 23, 2014

The manger of this hotel is the Italian agent of the Italian owners, and IF they had any brain cells among them they would send him packing back wherever he came from. This man is a menace to society. He screamed at my husband for about 15 minutes in 3 languages, he insulted us, all Americans, his own employees, and... More 

Was this review helpful? Yes 1
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

We are afraid for the happened , but Your story is not true We don't spend the Time to give respost to a fantastic history The problem beginning with the check out And your wifi don' t stay at the check in The problem begin because to Make the check out we have need that the room is Free ,... More 

Chicago, Illinois
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed September 24, 2014

First issue - I stayed with several other friends and at least 3 of us have had fraudulent charges made in Rio on the credit card we used to pay for the hotel immediately after our stay. Hopefully they figure out who the thief on the staff is but even then, it's not worth the risk. On to the actual... More 

Was this review helpful? Yes 6

Travelers are raving about these Rio de Janeiro hotels

Broxbourne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 18, 2014

Stayed at this hotel with my family last week for one night while on holidays in Portugal, and so glad it was just one night. Pros and cons in a nut shell: Great location (walking distance to local town with lovely restaurants, beach is minutes walk) Hotel is very tired and dirty- room had a nice layout but has not... More 

Was this review helpful? Yes 2
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review
Google Translation

Boa tarde Ficamos mal ouvindo sua avaliacao , infelicemente nao encontramos o seu gosto Agradecemos Suas commentarios parà melhorar o... More 

Sao Paulo, SP
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed August 10, 2014 via mobile

How could I've not read the reviews here??! Huge mistake staying here. Very basic room with uncomfortable bed. Paper-thin walls, bad windows so you hear every bus going by. Bathroom was grotty and had a horrid odor from the drains all the time. Some staff try, but in general poor. For R$75 more a night there are loads more options... More 

Was this review helpful? Yes 1
Sao Paulo, SP
Level Contributor
130 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
1 of 5 stars Reviewed July 31, 2014

Just tried to make a booking for new years. According to their website, 50% have to be paid on confirmation and the 50% balance by 1st of Dec. It states, clearly, that the package can be paid by all credit cards. When questioned about the credit card form to be filled, Mr Roberto informed they only accepted deposits and dared... More 

Was this review helpful? Yes 2
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review
Google Translation

Boa tarde Agradecemos seu comentario Ma fazemos presente que o sr nao Feiz ne a Reserva a sua foi so... More 

Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 29, 2014

LOCATION This hotel is located about half way between Ipanema and Copacabana beaches. This means it is far away from the seedy north end of Copacabana and closer to the better restaurants, bars etc. Of course, since it is between the beaches, not on the beach you have to walk a few hundred metres in either direction to see any... More 

Was this review helpful? Yes 1
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

Good Night We are very afraid to received your negative comment about our hotel , but it is good to Make Better and give to Guest a Best Service For the first step your check in we are very Sorry that we don't have maked what You want but when You have maked the reservation is clear that the check... More 

Vancouver, Canada
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed March 3, 2014

This hotel is a total rip off or scam with a very bad customer service, i cancelled my reservation 15 days prior to my scheduled arrival and they charged to my credit card 50% approx. $1200 for cancelling what it was not stated at booking.com. Be careful and don't book anything at this hotel !!!!

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 7, 2013 via mobile

To start with the good aspects of our stay in this hotel, the location is fantastic and you are within two blocks of everywhere. The staff were also very nice and most importantly the place was very clean. Our room did look a little like it was lifted from a porn set and our aircon wasn't really working. It was... More 

Was this review helpful? Yes 1
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