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Hotel Cristal Palace

Rua Francisco Otaviano 56 | Arpoador, Rio de Janeiro, State of Rio de Janeiro 22080040, Brazil
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Hotel Cristal Palace
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140 reviews from our community

Traveler rating
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    38
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    35
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28
63
16
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (37)
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West Palm Beach, Florida
Top Contributor
82 reviews 82 reviews
15 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed November 23, 2014

The manger of this hotel is the Italian agent of the Italian owners, and IF they had any brain cells among them they would send him packing back wherever he came from. This man is a menace to society. He screamed at my husband for about 15 minutes in 3 languages, he insulted us, all Americans, his own employees, and... More 

Was this review helpful? Yes 1
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

We are afraid for the happened , but Your story is not true We don't spend the Time to give respost to a fantastic history The problem beginning with the check out And your wifi don' t stay at the check in The problem begin because to Make the check out we have need that the room is Free ,... More 

Chicago, Illinois
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed September 24, 2014

First issue - I stayed with several other friends and at least 3 of us have had fraudulent charges made in Rio on the credit card we used to pay for the hotel immediately after our stay. Hopefully they figure out who the thief on the staff is but even then, it's not worth the risk. On to the actual... More 

Was this review helpful? Yes 4
Broxbourne, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 18, 2014

Stayed at this hotel with my family last week for one night while on holidays in Portugal, and so glad it was just one night. Pros and cons in a nut shell: Great location (walking distance to local town with lovely restaurants, beach is minutes walk) Hotel is very tired and dirty- room had a nice layout but has not... More 

Was this review helpful? Yes 2
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review
Google Translation

Boa tarde Ficamos mal ouvindo sua avaliacao , infelicemente nao encontramos o seu gosto Agradecemos Suas commentarios parà melhorar o... More 

Sao Paulo, SP
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed August 10, 2014 via mobile

How could I've not read the reviews here??! Huge mistake staying here. Very basic room with uncomfortable bed. Paper-thin walls, bad windows so you hear every bus going by. Bathroom was grotty and had a horrid odor from the drains all the time. Some staff try, but in general poor. For R$75 more a night there are loads more options... More 

Was this review helpful? Yes 1
Sao Paulo, SP
Top Contributor
130 reviews 130 reviews
91 hotel reviews
128 helpful votes 128 helpful votes
1 of 5 stars Reviewed July 31, 2014

Just tried to make a booking for new years. According to their website, 50% have to be paid on confirmation and the 50% balance by 1st of Dec. It states, clearly, that the package can be paid by all credit cards. When questioned about the credit card form to be filled, Mr Roberto informed they only accepted deposits and dared... More 

Was this review helpful? Yes 1
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review
Google Translation

Boa tarde Agradecemos seu comentario Ma fazemos presente que o sr nao Feiz ne a Reserva a sua foi so... More 

Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 29, 2014

LOCATION This hotel is located about half way between Ipanema and Copacabana beaches. This means it is far away from the seedy north end of Copacabana and closer to the better restaurants, bars etc. Of course, since it is between the beaches, not on the beach you have to walk a few hundred metres in either direction to see any... More 

Was this review helpful? Yes 1
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

Good Night We are very afraid to received your negative comment about our hotel , but it is good to Make Better and give to Guest a Best Service For the first step your check in we are very Sorry that we don't have maked what You want but when You have maked the reservation is clear that the check... More 

Vancouver, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 3, 2014

This hotel is a total rip off or scam with a very bad customer service, i cancelled my reservation 15 days prior to my scheduled arrival and they charged to my credit card 50% approx. $1200 for cancelling what it was not stated at booking.com. Be careful and don't book anything at this hotel !!!!

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 7, 2013 via mobile

To start with the good aspects of our stay in this hotel, the location is fantastic and you are within two blocks of everywhere. The staff were also very nice and most importantly the place was very clean. Our room did look a little like it was lifted from a porn set and our aircon wasn't really working. It was... More 

Was this review helpful? Yes 1
Stuttgart, Germany
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 2, 2013

The best of the hotel is location, the room was clean, probably renovated, breakfast is complete, friendly staff. The credit card payment was cancelled and they charged me again on the arrival, plus taxes, they probably don't send the online hotel their fees. Cable is il. tapped, has all channels but no info. In general, I could stay there again,... More 

Was this review helpful? Yes 1
Miami, Florida
Contributor
11 reviews 11 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 27, 2013

hotel is really very good, just two minutes from the beaches of Copacabana and Ipanema. we have been very well welcomed. the rooms are comfortable and the breakfast is plentiful and i takes place on the roof top. The waitress was very very kind . The staff is very kind discreet and helpful. It's a real goodplace where you feel... More 

Was this review helpful? Yes 2
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