We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 212 Rio de Janeiro hotels

Hotel Cristal Palace

3.0 of 5 Hotel   |   Rua Francisco Otaviano 56 | Arpoador, Rio de Janeiro, State of Rio de Janeiro 22080040, Brazil (Santa Teresa)
Hotel amenities
Hotel Cristal Palace
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Save Saved
You added Hotel Cristal Palace to your Saves list
Ranked #183 of 212 Hotels in Rio de Janeiro
Write a Review

120 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
Atlanta, Georgia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 1 week ago

First issue - I stayed with several other friends and at least 3 of us have had fraudulent charges made in Rio on the credit card we used to pay for the hotel immediately after our stay. Hopefully they figure out who the thief on the staff is but even then, it's not worth the risk. On to the actual... More

Was this review helpful? Yes
Broxbourne, United Kingdom
1 review
2 of 5 stars Reviewed August 18, 2014

Stayed at this hotel with my family last week for one night while on holidays in Portugal, and so glad it was just one night. Pros and cons in a nut shell: Great location (walking distance to local town with lovely restaurants, beach is minutes walk) Hotel is very tired and dirty- room had a nice layout but has not... More

Was this review helpful? Yes
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review
Google Translation

Boa tarde Ficamos mal ouvindo sua avaliacao , infelicemente nao encontramos o seu gosto Agradecemos Suas commentarios parà melhorar o... More

Sao Paulo, SP
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed August 10, 2014 via mobile

How could I've not read the reviews here??! Huge mistake staying here. Very basic room with uncomfortable bed. Paper-thin walls, bad windows so you hear every bus going by. Bathroom was grotty and had a horrid odor from the drains all the time. Some staff try, but in general poor. For R$75 more a night there are loads more options... More

Was this review helpful? Yes
Sao Paulo, SP
Top Contributor
130 reviews 130 reviews
91 hotel reviews
123 helpful votes 123 helpful votes
1 of 5 stars Reviewed July 31, 2014

Just tried to make a booking for new years. According to their website, 50% have to be paid on confirmation and the 50% balance by 1st of Dec. It states, clearly, that the package can be paid by all credit cards. When questioned about the credit card form to be filled, Mr Roberto informed they only accepted deposits and dared... More

Was this review helpful? Yes
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review
Google Translation

Boa tarde Agradecemos seu comentario Ma fazemos presente que o sr nao Feiz ne a Reserva a sua foi so... More

Sydney, Australia
1 review
2 of 5 stars Reviewed July 29, 2014

LOCATION This hotel is located about half way between Ipanema and Copacabana beaches. This means it is far away from the seedy north end of Copacabana and closer to the better restaurants, bars etc. Of course, since it is between the beaches, not on the beach you have to walk a few hundred metres in either direction to see any... More

Was this review helpful? Yes
BOBLAZIO2014, Gerente at Hotel Cristal Palace, responded to this review

Good Night We are very afraid to received your negative comment about our hotel , but it is good to Make Better and give to Guest a Best Service For the first step your check in we are very Sorry that we don't have maked what You want but when You have maked the reservation is clear that the check... More

Vancouver, Canada
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 3, 2014

This hotel is a total rip off or scam with a very bad customer service, i cancelled my reservation 15 days prior to my scheduled arrival and they charged to my credit card 50% approx. $1200 for cancelling what it was not stated at booking.com. Be careful and don't book anything at this hotel !!!!

Was this review helpful? Yes
2 reviews
2 of 5 stars Reviewed September 7, 2013 via mobile

To start with the good aspects of our stay in this hotel, the location is fantastic and you are within two blocks of everywhere. The staff were also very nice and most importantly the place was very clean. Our room did look a little like it was lifted from a porn set and our aircon wasn't really working. It was... More

Was this review helpful? Yes
Stuttgart, Germany
Senior Contributor
44 reviews 44 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 2, 2013

The best of the hotel is location, the room was clean, probably renovated, breakfast is complete, friendly staff. The credit card payment was cancelled and they charged me again on the arrival, plus taxes, they probably don't send the online hotel their fees. Cable is il. tapped, has all channels but no info. In general, I could stay there again,... More

Was this review helpful? Yes 1
Miami, Florida
Senior Reviewer
8 reviews 8 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 27, 2013

hotel is really very good, just two minutes from the beaches of Copacabana and Ipanema. we have been very well welcomed. the rooms are comfortable and the breakfast is plentiful and i takes place on the roof top. The waitress was very very kind . The staff is very kind discreet and helpful. It's a real goodplace where you feel... More

Was this review helpful? Yes 2
Top Contributor
53 reviews 53 reviews
30 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 3, 2013 via mobile

There's something quite fawlty towers about this hotel. The staff were consistent(ly awful) during my stay - not rude or abrasive just slow and incompetent. My ac unit spent several hours steadfastedly refusing to blow cold air into my stuffy room before conking out and pouring a good litre of water over my suitcase on the floor below it. The... More

Was this review helpful? Yes
Do you own or manage Hotel Cristal Palace?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Hotel Cristal Palace? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Cristal Palace

Address: Rua Francisco Otaviano 56 | Arpoador, Rio de Janeiro, State of Rio de Janeiro 22080040, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Santa Teresa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Cristal Palace 3*
Number of rooms: 24
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Priceline, Odigeo and Tingo so you can book your Hotel Cristal Palace reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Cristal Palace Rio De Janeiro, Brazil

29 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (20)
Pool/beach area (3)
Hotel & grounds (7)
Other (10)

Management photos: Courtesy of the property manager

All management photos (10)
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay