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Windsor Plaza Copacabana Hotel

Certificate of Excellence
Avenida Princesa Isabel, 263 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22011010, Brazil
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Windsor Plaza Copacabana Hotel
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682 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Western Australia, Australia
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had 3 nights here and enjoyed our stay. Location is not on the beach but only a couple of streets back. Easy walking to shopping areas great local cafes and bakeries Rooms are clean and well maintained. Chocolates delivered every night was a nice treat. Buffet breakfast is superb with all the choices you could wish for. Food is... More 

Was this review helpful? Yes 1
Flávio C, General Manager at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Noel, We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Windsor Plaza Hotel. We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful stay in our hotel. It is a great pleasure to read how... More 

New York City, New York
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great location, extremely trained well staff and friendly and helpful. Lobby restaurant is good choice of food and service is good. Very reasonable . Spacious rooms and good view on top floor and nice working pool and pool bar . Bed in the room are old and need replacement otherwise everything is good. 2 blocks from Copacabana beach and you... More 

Was this review helpful? Yes
Flávio C, General Manager at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Ravi, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you. I hope you`re willing to repeat this experience really soon! Sincerely, Flávio Castro General Manager More 

Irmo, South Carolina
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 24, 2015

The rooms were good old Pillows could be improved. The roof top pool an bar with good views of the mountains and Copacabana beach. Restaurant service and food all very good would visit again a short walk to the beach very safe I will recommend the hotel to others

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Mark, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We will check the pillows. We hope have you back soon. Best regards, Flávio Castro General Manager More 

South Africa
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 26, 2015

Good hotel but a bit oldish now, room are quite old. Situation is ok near copacabana but on a really busy street with not so many fancy restaurants around. Subway is at a good 500m with an easy walk. Recommandation would be more for ipanema than copacabana anyway. Breakfast is nice with plenty of choices but no order possible. Fruits... More 

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Guest, Thank you for choosing Windsor Plaza. We appreciate your opinion since it is very important for us to improve our services and to notice where we must focus our attention. You can be sure that we are continuously working on improving the quality of our services because the satisfaction of our valued guest is our main objective and... More 

Athens, Greece
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 24, 2015

I spent a week in this hotel and my stay was spoiled by the air conditioning in my room which was not functioning! It simply spat out hot air. So, I had lousy sleep every night. Apart from this, the hotel is located 10 mins from Copacabana and the staff is friendly. Also, it is about 10 mins walking distance... More 

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Nikos146, First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering. Regarding the Air Conditioning, we fixed the problem, avoiding situations like the one described by you. Sorry about the incovinience you had. Anyway, I`m glad that your general impression... More 

Belo Horizonte, MG
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 24, 2015

The room is quite spacious and clean, and the location for me is one of the best in Rio. The prices of some services is very expensive, the laundry for example. You can bring to the laundry close to the hotel, and they bring it back to you at the hotel. The housekeepers are so friendly. The breakfast is pretty... More 

Was this review helpful? Yes 1
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear guest, First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering. I`m glad that although some of our services were not exactly what you expected your general evaluation was positive. Let me do some comments. We seek to to practice fair... More 

Rio de Janeiro, RJ
Level Contributor
167 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed April 12, 2015

Located in Copacabana,on the border with Leme, this hotel is an excellent departing point for tourists who either waant to enjoy Copacabana beach or visit the city´s main sites, such as Pão de Açúcar< Ipanema, Lagora Rodrigo de Freitas. Apart from that, the rooms are spacious, absolutely spotless, the swimming pool area, o nthe roof top, has a fantastic view... More 

Was this review helpful? Yes 1
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Ms. Marcia Z, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you. I hope you`re willing to repeat this experience really soon! Sincerely, Flávio Castro General Manager More 

Silverado, California
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed March 29, 2015

Here's the quick hit, 10 being best--Cleanliness and comfort=9.5, location=9, staff friendliness=8.5, local knowledge=9, overall value=9.5.Very comfortable hotel where the staff really tries to accommodate you. Upscale without being snobbish. Just steps away from Copacabana, and a short taxi ride to Ipanema and Lapa district, the location is a winner with lots of good restaurants and supermarkets nearby. We connected... More 

Was this review helpful? Yes 2
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Jim S, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you. All the comments regarding your experience will serve as motivation for our continuous improvement. I hope you`re willing to repeat this... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 26, 2015

Thanks to the Staff and manager.We had a great time here and everyone was so helpful at the Reception and went out of their way to assist. Special thanks to Julia! Hotel just round the corner from Cocacabana beach and close to all amenities. Lovely breakfast. Highly recommended.

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr and Mrs Hannam Moran We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Windsor Plaza Hotel. We appreciate to hear that we have been able to meet your expectations and that our location, food, facilities and especially the friendliness and helpfulness have contributed to a wonderful stay in our... More 

Milton Keynes, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed March 25, 2015

I stayed here for 1 night as part of a group tour in March. The hotel is located in a great location about a 10 minute walk from Copacabana beach. The room was dated, the shower cubicle didn't close properly so water leaked all over the floor. There were no spare charger points in the entire room so I had... More 

Was this review helpful? Yes 1
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Guest, Thank you very much for you constructive and criticism comments. It`s really important to understand our guests perception about what we are offering. Let me make a few comments In our breakfast, we have a toaster and 6 types of season fruits It would be great to know the number of the room you stayed to check immediately... More 

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