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Windsor Plaza Copacabana Hotel

Certificate of Excellence
Avenida Princesa Isabel, 263 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22011010, Brazil
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Windsor Plaza Copacabana Hotel
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Ranked #26 of 217 Hotels in Rio de Janeiro
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Superfootix South Africa
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653 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Africa
Contributor
13 reviews 13 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Good hotel but a bit oldish now, room are quite old. Situation is ok near copacabana but on a really busy street with not so many fancy restaurants around. Subway is at a good 500m with an easy walk. Recommandation would be more for ipanema than copacabana anyway. Breakfast is nice with plenty of choices but no order possible. Fruits... More 

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Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Guest, Thank you for choosing Windsor Plaza. We appreciate your opinion since it is very important for us to improve our services and to notice where we must focus our attention. You can be sure that we are continuously working on improving the quality of our services because the satisfaction of our valued guest is our main objective and... More 

Athens, Greece
Senior Contributor
49 reviews 49 reviews
18 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I spent a week in this hotel and my stay was spoiled by the air conditioning in my room which was not functioning! It simply spat out hot air. So, I had lousy sleep every night. Apart from this, the hotel is located 10 mins from Copacabana and the staff is friendly. Also, it is about 10 mins walking distance... More 

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Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Nikos146, First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering. Regarding the Air Conditioning, we fixed the problem, avoiding situations like the one described by you. Sorry about the incovinience you had. Anyway, I`m glad that your general impression... More 

Belo Horizonte, MG
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

The room is quite spacious and clean, and the location for me is one of the best in Rio. The prices of some services is very expensive, the laundry for example. You can bring to the laundry close to the hotel, and they bring it back to you at the hotel. The housekeepers are so friendly. The breakfast is pretty... More 

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Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear guest, First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering. I`m glad that although some of our services were not exactly what you expected your general evaluation was positive. Let me do some comments. We seek to to practice fair... More 

Rio de Janeiro, RJ
Top Contributor
152 reviews 152 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in Copacabana,on the border with Leme, this hotel is an excellent departing point for tourists who either waant to enjoy Copacabana beach or visit the city´s main sites, such as Pão de Açúcar< Ipanema, Lagora Rodrigo de Freitas. Apart from that, the rooms are spacious, absolutely spotless, the swimming pool area, o nthe roof top, has a fantastic view... More 

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Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Ms. Marcia Z, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you. I hope you`re willing to repeat this experience really soon! Sincerely, Flávio Castro General Manager More 

Silverado, California
Contributor
18 reviews 18 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 29, 2015

Here's the quick hit, 10 being best--Cleanliness and comfort=9.5, location=9, staff friendliness=8.5, local knowledge=9, overall value=9.5.Very comfortable hotel where the staff really tries to accommodate you. Upscale without being snobbish. Just steps away from Copacabana, and a short taxi ride to Ipanema and Lapa district, the location is a winner with lots of good restaurants and supermarkets nearby. We connected... More 

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Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Jim S, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you. All the comments regarding your experience will serve as motivation for our continuous improvement. I hope you`re willing to repeat this... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2015

Thanks to the Staff and manager.We had a great time here and everyone was so helpful at the Reception and went out of their way to assist. Special thanks to Julia! Hotel just round the corner from Cocacabana beach and close to all amenities. Lovely breakfast. Highly recommended.

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Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr and Mrs Hannam Moran We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Windsor Plaza Hotel. We appreciate to hear that we have been able to meet your expectations and that our location, food, facilities and especially the friendliness and helpfulness have contributed to a wonderful stay in our... More 

Milton Keynes, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 25, 2015

I stayed here for 1 night as part of a group tour in March. The hotel is located in a great location about a 10 minute walk from Copacabana beach. The room was dated, the shower cubicle didn't close properly so water leaked all over the floor. There were no spare charger points in the entire room so I had... More 

Was this review helpful? Yes 1
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Guest, Thank you very much for you constructive and criticism comments. It`s really important to understand our guests perception about what we are offering. Let me make a few comments In our breakfast, we have a toaster and 6 types of season fruits It would be great to know the number of the room you stayed to check immediately... More 

New York City, New York
Senior Contributor
45 reviews 45 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 22, 2015

Completely spoiled by its sister hotel, the Windsor Atlantica, a couple of blocks away, the Windsor Plaza ended up being a little underwhelming. Although the room was on the smaller end, the hotel is still in a great location and the service was great. Perks include: free beach umbrella/chair rental, currency exchange (at least for USD) and continental breakfast.

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Guest, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you. I hope you`re willing to repeat this experience really soon! Sincerely, Flávio Castro General Manager More 

Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 11, 2015

I really enjoyed my stay at the Windsor Plaza Copacabana hotel.. Excellent location, close to beach, shopping, and restaurants. The rooftop pool and bar was a great addition to a wonderful stay. Every morning we enjoyed a nice breakfast spread before heading out to explore Rio. The staff were very accommodating and I can't say enough about the hotel bellman.... More 

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Guest, I would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Windsor Plaza Hotel. We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful stay in our hotel. It is a great pleasure to read how much... More 

Senior Contributor
29 reviews 29 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 22, 2015

We stayed here for 5 nights during the first stop of our honeymoon and were instantly greeted by very friendly staff, one in particular called Guilhme. They upgraded us to a bigger room with a Jacuzzi bath. The hotel was in a great location only 10 minutes walk from Copacabana beach and there was also a big selection of choice... More 

Was this review helpful? Yes 3
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Guest, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. Best wishes to the marriage. We hope have you back soon. Best regards, Flávio Castro General Manager More 

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