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Windsor Plaza Copacabana Hotel

Certificate of Excellence
Avenida Princesa Isabel, 263 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22011010, Brazil
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1 room 1 guest
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Windsor Plaza Copacabana Hotel
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726 Reviews from our TripAdvisor Community

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Traveler rating
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    359
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (726)
  • Mar-May only
    (157)
  • Jun-Aug only
    (183)
  • Sep-Nov only
    (209)
  • Dec-Feb only
    (177)
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Lynn, Massachusetts
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

After seeing the hotel and being so graciously welcomed by the staff, we were so glad that we decided to stay there. The hotel manager Julia and most of the staff could speak English as well as Portuguese and went out of their way to make sure we had everything we needed. The room was clean with a large flat... More 

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr Gary B, We would like to thank you for dedicating part of your time to share your experience with us. We appreciate to hear that we have been able to meet your expectations. Good to know that your stay was a fantastic experience. Be sure that Julia and all the staff will be very happy reading how much... More 

Burbank
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed here with a friend for NYE 2009/2010. The good: The free breakfast buffet was nice. The front desk staff and security were great and helpful. Not so good: The room was tiny. I would estimate the total size including the bathroom around 170 square feet. So we felt a little ripped off paying 500+/night for it. Neutral: The roof... More 

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear guest, First of all I would like to thank you for sharing your experience with us. It`s really important to understand our guests perception about what we are offering. I`m glad that our services were a highlight in your stay. We have different types of rooms, whith different sizes. Once again I thank you for your comments and I... More 

Allen, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Hotel is prime example of "you get what you pay for". I was disappointed in all aspects of hotel, except breakfast - cheap bed, no carpet, no small wash cloths, very little storage for a 2 weeks stay, free wifi was very poor. Staff was very friendly, helpful and they spoke English. Free buffet breakfast was only highlight.

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Gary, Firstly, I would like to thank you for sharing your experience in our Windsor Plaza. Thank you very much for you constructive and criticism comments. It`s really important to understand our guests perception about what we are offering. It would be great if you could send us your room number and period, this way we could understand... More 

Brussels, Belgium
1 review
1 of 5 stars Reviewed 2 weeks ago

My boyfriend made a reservation on Booking for 2 people. I was not with him when I made the check-in. When I arrived later with him, the staff did not allow me to come into our room. My boyfriend explained to the staff that he made a reservation for 2 people, but they said that I was not there at... More 

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Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Ms. Laura, First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering. We have a very rigorous policy about visits in the rooms. Information about this policy can also be found in the rooms. Sorry if we fail in communication, since... More 

Tel Aviv, Israel
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I liked this hotel. My (and many other) room had large windows facing the sea with beautiful view of Copacabana beach. The room was large, bathroom was huge and very clean. Lighting was comfortable with option of soft or strong light. Breakfast is good and the staff is very nice and helpful. Close to the hotel there are options of... More 

Was this review helpful? Yes 2
Flávio C, General Manager at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr.IritL, We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Windsor Plaza Hotel. We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful stay in our hotel. It is a great pleasure to read how much... More 

Sweden
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

As most of Brazilian, staff can be really judgmental, especially women that often believe all Brazilian women who marry foreigns were "prostitutes" in the past. Reality is not always like that. I am a lawyer, married 10 years, with a child 7 years old and anyway a recepcionist trying to treat me as a "easy" person. After I step up,... More 

Was this review helpful? Yes 2
Flávio C, General Manager at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mrs. Ana Paula, First of all I would like to thank you for sharing your experience with us. Our reception is recognized by the pleasure to serve and for its friendliness. Our objective is to serve all guests with quality, without distinction of race, religion, nationality. Sorry for any failure or misunderstanding. I am glad to know that your... More 

Sydney, Australia
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were very happy with this hotel. The location is good and the pricing is reasonable. It is very well maintained and looks good. The rooms were a good size too. Most of all we enjoyed the breakfast which was a buffet style. There was a vast selection of very good food. Contrary to another review, we found the staff... More 

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Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Ms. Roslyn 35, I would like to thank you for dedicating part of your time to share your experience with us. I`m really glad that our facilities, location, food and services were all very well rated by you. Our breakfast is really fantastic. I usually joke with our guests, saying that enjoy all of the delights and then let... More 

paris
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel very well located, at only 2 minutes walking distance from the beach and near different restaurant, supermarkets, Banks...For our first visit in Rio de Janeiro the location was perfect. All employees were kind, the room was clean and comfortable even if it would need some renovations. The pool on the terrace was so nice. From the terrace there's a... More 

Was this review helpful? Yes 1
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Guest, We thank you for choosing Windsor Plaza Hotel as your lodging destination in Rio de Janeiro. All the comments regarding your experience will serve as motivation for our continuous improvement. We appreciate to hear that our location, staff and facilities have contributed to a wonderful stay in our hotel. We hope have you back soon. Best regards from... More 

Toulouse, France
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 19, 2015 via mobile

I booked a room for 2 people. I made the check in during the afternoon, alone because my girlfriend had to join me later. When I arrived in the night with her, the guy named Marcio at the reception told me I was not allowed to stay with her in our room. I was surprised because I booked the room... More 

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr Loccou, First of all I would like to thank you for sharing your impressions with us. It`s really important to understand our guests perception about what we are offering. We have a very rigorous policy about visits in the rooms. Information about this policy can also be found in the rooms. Sorry if we fail in communication, since... More 

Adelaide, Australia
Level Contributor
184 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
2 of 5 stars Reviewed July 12, 2015

I chose this hotel, as it was in a good location and there was a room with a bath (spa) available. When I arrived at the hotel about 9pm after a long 27-hour journey, all what I wanted was to have a cup of peppermint tea which I brought with me, have a hot bath and go to bed. But... More 

Was this review helpful? Yes
Flávio C, Gerente geral at Windsor Plaza Copacabana Hotel, responded to this review

Dear Mr. Parks, Thank you again for your contact. I am waiting for a oportunity to welcome you again in our Windsor Plaza. Best from Rio, Flávio Castro General Manager More 

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