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Sheraton Rio Hotel & Resort

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Avenida Niemeyer 121 - Leblon, Rio de Janeiro, State of Rio de Janeiro 22450220, Brazil
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Sheraton Rio Hotel & Resort
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Sheraton Rio Hotel & Resort
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584 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Netherlands
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a very good hotel. Period. But it could be excellent, as it has a unique location, by far the best in Rio, with a private beach and breathtaking views. There is no Ritz in Rio, so maybe not fair to compare this place with it, but the hotel would deserve a standard that high. Great benefits of the... More 

Was this review helpful? Yes
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear kuisch, Thank you so much for your helpful and detailed review. It is great to receive genuine feedback like yours, we truly appreciate your time taken. We will certainly be even more grateful if you could contact me directly with further feedback about our staff, as you put yourself at disposal to do so. My e-mail is: isabel.santos@sheraton.com. Once... More 

London, United Kingdom
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Been here a few times now before reviewing so I can give a fair assessment. Unfortunately it has always been on business and not pleasure but this is a good place to be for either. Staff are helpful and the rooms are very good and well fitted. The sea view rooms are always impressive with great views. Internet is not... More 

Was this review helpful? Yes
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear FhilFogg, Thank you for your stay with us and for taking your valuable time on this review. We truly value this guest´s feedback, once it allows identifying areas of opportunity. We are extremely happy with your comments after a few stays. Thank you so much for the compliments to our room, staff and views. We also appreciate your constructive... More 

Auckland, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We were there a couple of years ago visiting family in the south and then a "post holiday" holiday in Rio before coming home - we loved it and the awesome staff so much we are coming back again in February (just booked) !!! The facilities are awesome and it is well set up for families (we have 2 kids... More 

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear Dionnemaree, Thank you so much for writing this review after couple years that you stayed with us! We are thrilled with your nice words about our hotel and staff and we are even more happy knowing that you will be coming back in February. Please contact me directly with your reservation details and we will make sure you have... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel with great views of the beach and surrounding area. They have a great pool area with several eating areas. Breakfast was in the hotel with excellent views of the ocean. Had a room on the first floor overlooking the beach which was great. Easy to take a cab to any areas of the city.

Was this review helpful? Yes
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear jabrsmi, Firstly, I would like to thank you for choosing our hotel as your destination. Also, we thank you for your kindness to share on Trip Advisor the details of your stay. We are thrilled with your positive feedback to our first floor room and our excellent breakfast views. We hope to be able to welcome you back very... More 

Buenos Aires, Argentina
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel with beautiful amenities. Very good beds, service, food and location. Great view from the room. And they are gluten-free friendly, you can inform them at the moment to order, about your food allergies. The call you asking if you are ok with the room and services and if you need something the send it right in the moment.

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear David R, Thank you so much for staying with us and also for sharing your feedback through this comment. Your words are truly motivating for us, once our main goal is always exceed our guest´s expectations. Be sure that we will share your compliments to our staff as well as to our executive committee. Let us know always when... More 

Colombo, Sri Lanka
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic view from the room. Pool and the surrounding of the hotel is very relaxing and peaceful. Staff's are friendly and helpful. Easy to visit all popular tourist places. Just 10min walk to the main city. Hotel breakfast was excellent over looking the beach. Enjoyed the stay

Was this review helpful? Yes
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear kamaleesan, Thank you so much for choosing us as your destination in the marvelous city and also for taking your valuable time on this review. We feel extremely happy with your words and knowing that you lived a memorable experience with us. Make sure you let us know when you future plans include our beautiful hotel again and we... More 

Toronto, Canada
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was under renovations when I went, so it was a bit noisy. The private beach was fantastic! The hotel is a bit of a walk from the city but its doable, (not sure I would walk there at night though). However, you can easily get a taxi to take you there in a few minutes. The restaurants were... More 

Was this review helpful? Yes 4
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear Mike C, Thank you so much for visiting us during our renovation and for writing this review almost one year after your stay! We are glad to receive your feedback and know that, even being a little noisy due to construction, your stay was great overall. Please make sure you come back to see all the improvements and let... More 

San Salvador
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

A beautiful hotel with all the amenities you would expect, great pizza restaurant, friendly staff, beautiful pool. My husband and I spent a few days at this hotel for a convention and it was a nice stay. The only complaint is that housekeeping would do a more thorough job when cleaning the bedroom. If it is your first time in... More 

Was this review helpful? Yes
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear meowsi, Thank you for your review and for your stay with us. We are glad to know that you have a nice experience during a convention in the hotel. Thank you for your feedback regarding the housekeeping service. We will be sharing it with the responsible in order to exceed your expectations in a future opportunity. Please, let us... More 

Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Rooms were very nice. Just couldn't make the temperature higher in any room, which was disappointing. Public areas were very pretty. Service was excellent. Bruna and Danielle on the 26th floor were so nice. The Italian restaurant on floor 0 (I forget the name but it starts with B) was great especially because the staff catered to our vegetarian requests.... More 

Was this review helpful? Yes
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear A Singh M, Thank you so much for your stay with us! Also, we would like to thank you for taking your precious time sharing your impressions about our hotel, in this lovely review. We are very happy with your comments and compliments to our staff. You can be sure that they will be recognized for their great work... More 

San Diego, California
Level Contributor
135 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I liked the location of the hotel. We had a great view. The breakfast buffet was excellent. The service in all areas was excellent. The breakfast staff really knocked themselves out to please as well as the front desk. This hotel has pretty much a private beach. It is not far from the shopping areas and while you can walk... More 

Was this review helpful? Yes
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear Laurie48, Firstly, I would like to take this opportunity to thank you for having chosen the Sheraton Rio as your destination and for taking your valuable time writing about your experience with us. We are thrilled with your feedback and to know that you found our service excellent. It is truly our biggest motivation, to learn that we were... More 

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