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Sheraton Rio Hotel & Resort

Certificate of Excellence
Avenida Niemeyer 121 - Leblon, Rio de Janeiro, State of Rio de Janeiro 22450220, Brazil
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Best prices for: 1 room 1 guest
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Sheraton Rio Hotel & Resort
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Sheraton Rio Hotel & Resort
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501 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lima, Peru
Top Contributor
93 reviews 93 reviews
34 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed 2 times once for 4 nights before our Paraty excursion and 1 night after returning and flying out. The sheraton is on the beach near leblon restaurants which are a 3-4 dollar cab ride away. Our room had a nice view of ipanema, the pool and beach were great with good service, they are best in morning as... More 

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London, England
Top Contributor
213 reviews 213 reviews
106 hotel reviews
323 helpful votes 323 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed three nights here and we enjoyed our visit. The staff are very good - helpful and friendly, especially check in and concierge. Breakfast staff are also friendly and efficient. We did have some issues with the bar staff one lunchtime - totally inept but they compensated with complimentary beers ! The public areas are beautifully furnished and very... More 

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear Whinbrook, Firstly, on behalf of our entire team, I would like to thank you so much for choosing the Sheraton Rio as your destination in the marvelous city! We have read your review carefully and thank you for your valuable time taken sharing that information about your experience in our hotel. We consider primordial have our guest´s feedback, once... More 

Humble, Texas, United States
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Great views of the Ocean from almost every room. Location is fairly far from the city and good beaches. There is a beach at the hotel yet not very good. The pool is great, the food is good but expensive. Don't walk outside beyond the hotel parking lot because traffic and pick pockets are very bad here. I come here... More 

Was this review helpful? Yes 2
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear RickSwanson5, First of all, I would like to thank you for taking your precious time reviewing our hotel. We are honored to receive you frequently here as a crew member and your feedback is certainly truly important for us. Thank you for your nice comments about the hotel views, location and the pool area. Regarding the prices for the... More 

Sheffield, United Kingdom
Contributor
18 reviews 18 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed for 3 nights during a business trip. This hotel was fantastic. The service was exceptional and the rooms exceedingly comfortable. The best thing about this hotel is the facilities and amenities. There is a fantastic private outdoor area which include a large pool, bars restaurants sun loungers and beach with lifeguard. The gym is well layed out with... More 

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear prodev17, Thank you so much for taking your valuable time writing this detailed and beautiful review about our hotel! We feel completely honored with your feedback and knowing that we could fulfill your expectations about how your stay with us should be. This is certainly the main reason and biggest motivation for all our hard work! Thank you so... More 

Humble, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I like the hotel. It's away from the hustle and bustle. I really like the hotel Dry Martini Bar and the outdoor Restaurant under the huge banyan trees. The beachside view is amazing. You also have a great little beach spot behind the hotel with beach chairs and they offer an outdoor massage by the pool while listening to the... More 

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Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear G4907NYjohnc, First of all, I would like to thank you for choosing Sheraton Rio as your destination during your recent visit to the marvelous city. We also thank you for taking your time on this awesome feedback about our hotel and your experience here. We are flattered with your words and with your evaluation about our services! It is... More 

dubai
Top Contributor
101 reviews 101 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There are so many nice things to say about this hotel, the view, the beach, the helpful staff, delicious bakery items for breakfast. But my room was disgusting I came in to find an empty bottle of water on the floor the bathroom floor was covered in hairs and also by the sink. I'm sorry but that's unacceptable and disgusting.... More 

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear stephiepepsi, First of all, thank you so much for staying with us and for taking your valuable time on this important feedback about your experience here. We can see from your comments that most of the aspects of your stay went through as expected, except the cleanliness of your room upon arrival. I would like to deeply apologize about... More 

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights in this hotel as part of a 6* cruise package with Regent the quality was extremely poor. A few examples were by the pool bar we had to ask kitchen porter on 2 occasions to find a barman so we could order drinks, this was at 1730 in the afternoon and the pool was busy.... More 

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear Steve S, First of all, I would like to thank you for choosing Sheraton Rio hotel & Resort as your destination in the marvelous city. Also, we truly appreciate your valuable time taken on this important feedback about your experience. Unfortunately your experience did not go as expected and we deeply apologize for that. Our main goal is always... More 

Colorado Springs, Colorado
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Quality Sheraton hotel sits on the beach in Rio's Leblon beach. Hotel boasts several great restaurants that can please everyone's' palates. Views from the upper floors are stunning. Service is good but could be better. Wait times to check in or out can be long if there are many people wanting to check in or out. Elevators can be slow.... More 

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear yudhisthira70, Thank you for staying with us and also for taking your time evaluating our hotel. It is mainly important for us to receive this feedback from our guest´s experience in order to keep always improving our service. I am sorry to hear that your faced waiting time on the front desk, we are already adjusting the processes with... More 

Istanbul, tr
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Sheraton is one of the topmost luxury hotels of the city, but even this upscale behemoth cannot shelter you from the contradictions of Rio. The position is outstanding, at the end of the upper class neighborhoods of Ipanema and Leblon, on a windy road to the even more upscale Barra de Tijuca, at the foot of the peaks called... More 

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear yudhisthira70, Thank you so much for staying with us and for taking your precious time writing this detailed and helpful review about your experience with us! It is truly motivating for us to receive your feedback and learn that you would love to return to our hotel in a future and that you have enjoyed our views, leisure area... More 

Vail, Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Decent property. Typical Sheraton level aesthetics and quality. Big, corporate feeling. Great views if you get ocean view room...if not then road is busy and loud. Biggest issue is the hotel is isolated from the core of leblon and ipanema. You can walk, but after one or two times it's a bit long. They are building a new bike path... More 

Was this review helpful? Yes 1
Isabel S, Quality Manager at Sheraton Rio Hotel & Resort, responded to this review

Dear agun21, First of all, we would like to thank you very much for choosing our hotel as your destination during your recent trip to Rio. We were honored to have you as guests and we truly appreciate your time taken on this review. We apologize for not exceeding your expectations regarding our location and we would like to inform... More 

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