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Belmond Copacabana Palace

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Avenida Atlantica 1702, Rio de Janeiro, State of Rio de Janeiro 22021, Brazil
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Belmond Copacabana Palace
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Belmond Copacabana Palace
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1,912 reviews from our community

Traveler rating
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    352
    105
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Miami Beach, Florida
Top Contributor
85 reviews 85 reviews
33 hotel reviews
105 helpful votes 105 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I'm shocked at the reviews for this hotel. I have traveled the world and have noticed something about belmond hotels. While they are located in great places, their service is horrific. When you charge 100% more then your closest rival, people such as myself expect more then a nicer hotel. Is the hotel nice sure, but the service isn't and... More 

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AndreaNatal, Director at Belmond Copacabana Palace, responded to this review

Dear Sir, Needless to say that I was extremely concerned about the terms of your disappointment. Please accept my sincere apologies. You may have noticed in previous reviews that there are several compliments on our service and therefore caused me full strangeness these reported episodes. Something worth mentioning is that we have adapters always available to our guests in the... More 

Houston
Contributor
11 reviews 11 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

As others have written, this is truly a five star hotel on a beautiful beach in Rio. While the premises are impressive (recently remodeled) and well done, the staff is what makes this hotel really work. Everyone is helpful, cheerful and anxious to be of service - from the check-in, to the restaurant, to the beach staff, to the bellman,... More 

Was this review helpful? Yes 3
AndreaNatal, Director at Belmond Copacabana Palace, responded to this review

Dear guest, There really are not enough words to express my joy and satisfaction after reading your comment. Know that your stay was delightful and very nice, make us feel like increasingly contribute to unspeakable, wonderful and unforgettable moments. Thank you and sincerely hope that keep returning. All the best, More 

Rio de Janeiro, RJ
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

At around 9 am on a saturday, I went into the hotel to have breakfast by the pool. I saw that some tables were free, so I asked to be seated. The receptionist asked if I was a guest. I said no and mentioned that I just intended to have breakfast and be on my way. I was very surprised... More 

Was this review helpful? Yes 2
AndreaNatal, Director at Belmond Copacabana Palace, responded to this review

Dear Sir, Thank you for sending your valuable feedback. Apparently, there was some misunderstanding by the receptionist at the time he guided you. On weekends, our breakfast has been very busy and it is best to book it in a advanced call instead of arriving at the hotel directly, at the risk of not having more tables available. Be sure... More 

Tampa, Florida
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We have spent 10 fabulous nights at this hotel. This is our third stay there and there is no other hotel in Rio that compares with the Copacabana. Very well trained personnel in all levels - Marcus the concierge (and another wonderful lady that I forgot the name, ) as well as the restaurant personnel - Goncalves, Santos, Lucio, and... More 

Was this review helpful? Yes 3
AndreaNatal, Director at Belmond Copacabana Palace, responded to this review

Dear Guest, We were really delighted with your comments. Including the fact you cited the names of some of our people that make the difference. Our sincere commitment is exactly make any stay as unforgettable and remarkable. I sincerely thank you and come back soon !! More 

Hook, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

From the time we arrived, we looked after by smiling and very attentive staff, from the door man to the concierge, reception and numerous waiters/waitresses. We had a sea facing room, which was large and beautifully decorated and furnished in the style of its original elegant 1923 origins. The large bathroom was marble naturally, with twin sinks, bath, shower cubicle... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

First trip to Rio and Brazil and so went for the most famous hotel. I believe Belmond have recently taken over and have clearly refurbished. It's amazing. Elegant and very comfortable. We have a ocean front suite and adjoining room for the children and it's all so nice. The pool is also amazing - large and warm with plenty of... More 

Was this review helpful? Yes 1
Senior Contributor
36 reviews 36 reviews
5 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Ended a South America cruise at the Copacabana Palace for three days. The service was as fine as any I ever experienced. The concierge booked a couple of tours for us and they were outstanding. Ask for Rita as your tour guide. She is very professional and knows her business.

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Was this review helpful? Yes 3
London
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Glamorous, spacious and very clean. This was one of the few hotels where I felt totally relaxed and comfortable. I did not miss my own bedroom nor my bed at home. I slept well, ate well and enjoyed the weather. Quite a large hotel but easy to find one's way around. Great chandeliers, good furniture and bright interiors. Very polite... More 

Was this review helpful? Yes 3
Melbourne, Australia
Top Contributor
86 reviews 86 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

No ostentatious, in your face, loud or pretentious trying hard here. The Copacabana Palace is refined class with grace and dignity. The wife and I stayed at the Copacabana Palace for 6 nights and from the minute that we stepped out of the taxi and walked into the lobby we were treated like longtime regulars. Bruno’s welcome and introduction to... More 

Was this review helpful? Yes 3
Oxford
Contributor
15 reviews 15 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Staying here was an extraordinary experience - this hotel is a destination in itself (quite apart from the fabulous city surrounding it!) We stayed four nights and loved every detail. Everything is so beautiful and spacious, breakfast is amazing and I had an excellent massage in the spa (I think the lady was called Helena). We were most impressed with... More 

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