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Sheraton Barra Rio de Janeiro Hotel

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Avenida Lucio Costa, 3150, Rio de Janeiro, State of Rio de Janeiro 22630-010, Brazil (Formerly Radisson Hotel Barra)
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Sheraton Barra Rio de Janeiro Hotel
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Sheraton Barra Rio de Janeiro Hotel
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859 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York City, New York
Level Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is the 3rd time that I've stayed at this property. First when it was the Sheraton Barra, then when it was the Radisson Barra - and now when it's back to being the Sheraton Barra. In Rio, you tend to select your hotel based on where you need to be since the traffic situation makes getting across town a... More 

Was this review helpful? Yes
Lidiane A, Departamento de Comunicação at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, First of all we would like to thank you for your comments of Sheraton Barra Hotel Rio de Janeiro. We would like to apologize for the inconveniences experienced in our Hotel. We will work with our team to correct faults and eliminate the possibility of such situations in the future. We really appreciate your time to register your... More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for 2 nights recently and it's a pretty good hotel. Right on the beach few minutes walk to some shops and beach shacks which are great for a burger or a caipirinha and cheap! The hotel itself is divided into 2 blocks hotel rooms on one side and residences on the other. The rooms are like mini apartments... More 

Was this review helpful? Yes
Lidiane A, Departamento de Comunicação at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, First of all we would like to thank you for your comments of Sheraton Barra Hotel Rio de Janeiro. After analyzing your comments we have verified that, unfortunately, our service did not meet your expectation. Please accept our deepest apologies for any inconvenience that this situation may have caused you during your stay. Our team was very motivated... More 

Boston, Massachusetts
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I stayed here for the business part of my trip to Rio. The rooms are nice and clean. The ocean view is spectacular. The hotel is a bit far from shops and restaurants, so you must take a taxi everywhere.

Was this review helpful? Yes
Lidiane A, Director of Sales at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, First of all we would like to thank you for your comments of Sheraton Barra Rio de Janeiro Hotel. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely, Lidiane Andreatta More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The location is great, directly at the wonderful beach of Barra da Tijuca. The area is very safe & quite at night. A few Restaurants and Bars are near by. Busses to Rio sights & Copacabana leave every couple of minutes & take around half an hour. The bus stop is at front of the Hotel. The Hotel is very... More 

Was this review helpful? Yes 1
Lidiane A, Departamento de Comunicação at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear André, First of all we would like to thank you for your comments of Sheraton Barra Hotel Rio de Janeiro. Our team was very motivated with your comments and compliments regarding the quality of our services, and we hope we can continue deserving your loyalty and presence in our Hotel. Sincerely, Rosângela Oliveira More 

Zurich, Switzerland
Level Contributor
137 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
2 of 5 stars Reviewed June 13, 2015

First of all, nearly impossible to get there by taxi since they did not manage to somehow make it public that the hotel is now a Sheraton and not a Radisson anymore. That is the first touch and taste of a really professional and dedicated management during this transition phase. Check-in: very slow and lengthy even though all data was... More 

Was this review helpful? Yes 2
Lidiane A, Diretor de vendas at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear, First of all we would like to thank you for your loyalty to our brand, especially Sheraton Barra Rio de Janeiro. We would like to apologize for the inconveniences experienced in our Hotel. Justify failures is not part of our company philosophy and therefore we agree on your comments and will work with our team to correct faults and... More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed June 5, 2015

This hotel, under the right management, (clearly not Sheraton) could be a fantastic hotel, but as it keeps changing hand, it seems that the staff as well as the hotel could do with some care. It took over 2 hours and 4 phone calls just to get a room service menu brought to my room as there wasn't one when... More 

Was this review helpful? Yes 2
Lidiane A, Diretor de vendas at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear, First of all we would like to thank you for your loyalty to our brand, especially Sheraton Barra Rio de Janeiro. We would like to apologize for the inconveniences experienced in our Hotel. Justify failures is not part of our company philosophy and therefore we agree on your comments and will work with our team to correct faults and... More 

London, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 3, 2015

The hotel is in a good location on the beach, the breakfast is good and when you can corner a member of staff they are helpful and friendly. Sadly that's where the good news ends. The rooms smell damp, the service was often slow and bizarrely for a hotel that claims to welcome international travelers; there was no internet. The... More 

Was this review helpful? Yes 2
Lidiane A, Departamento de Comunicação at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, First of all we would like to thank you for your loyalty to our brand, especially Sheraton Barra Rio de Janeiro. We would like to apologize for the inconveniences experienced in our Hotel. Justify failures is not part of our company philosophy and therefore we agree on your comments and will work with our team to correct faults... More 

London, United Kingdom
Level Contributor
58 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed June 1, 2015

I would normally have given this hotel 1 star - if it weren't for the staff being mostly helpful and friendly. The location, food, gym and the pool are nice but overall it's very disappointing. Firstly, the rooms are dated and smell of damp. They need a good paint. Communal areas away from the reception area are tired and shoddy.... More 

Was this review helpful? Yes 1
Lidiane A, Departamento de Comunicação at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest, First of all we would like to thank you for your loyalty to our brand, especially Sheraton Barra Rio de Janeiro. We would like to apologize for the inconveniences experienced in our Hotel. Justify failures is not part of our company philosophy and therefore we agree on your comments and will work with our team to correct faults... More 

Regina, Canada
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 24, 2015

This hotel gets mixed reviews: The good: Great location across from a wonderful beach Nice pool and comfortable deck chairs Good breakfast buffet with lots of selection Comfortable beds and decent shower Nice decks in rooms with a sea view The bad: Unfriendly staff who are not very helpful Wifi is a nightmare basically never worked (get a router) Weathered... More 

Was this review helpful? Yes 1
Lidiane A, Departamento de Comunicação at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Guest Regina, First of all we would like to thank you for your loyalty to our brand, especially Sheraton Barra Rio de Janeiro. We would like to apologize for the inconveniences experienced in our Hotel. Justify failures is not part of our company philosophy and therefore we agree on your comments and will work with our team to correct... More 

London, United Kingdom
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed May 16, 2015

When this was the Sheraton it was ok but not great, now it has been taken over by Radisson its about the same but no more. The bright lobby and new signs outside do not make up for the very tired and poorly maintained rooms. It's a shame as the beach view rooms do have great views. I only had... More 

Was this review helpful? Yes
Fabíola C, Gerente at Sheraton Barra Rio de Janeiro Hotel, responded to this review

Dear Mr(s) Fhil Fogg, We would like to thank you for sharing with us and the other users of TripAdvisor your impressions and experience at Radisson Hotel Barra. All our efforts are dedicated to always meet with efficiency to our customers. We are constantly working to improve our services. Your comments, regarding to our service and rooms conditions, will be... More 

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