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JW Marriott Hotel Rio de Janeiro

Certificate of Excellence
5.0 of 5
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Avenida Atlantica 2600, Rio de Janeiro, State of Rio de Janeiro 22041001, Brazil
Special Offer
Free breakfast + Wi-Fi
JW Marriott Hotel Rio de Janeiro
Best prices for: 1 room 1 guest
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Ranked #11 of 217 Hotels in Rio de Janeiro
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Diane O Encinitas, California
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1,137 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Encinitas, California
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were here for a business trip. This is a beautiful property and something of a sanctuary from the traffic and occasional squalor of the city. The staff is so friendly and competent. Sit in Vagner's section at breakfast. He's delightful. If you qualify for the concierge lounge expect one of the best you've experienced. Beautiful views and a great... More 

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Wokingham, United Kingdom
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

arrived on friday evening....check in and concierge was ok. went to the roof bar for a drink and club sandwich...the service was good...the view exceleent...the club sandwich must the be the worst i have ever eaten!!! next day concierge very helpful arrange a car and english speaking driver for me.....great day!! late night snack marriott bruger( i have this everywhere)... More 

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JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Peter C168662, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the Cosine organization. Should your future travels bring you back to Brazil, we will be looking forward to seeing you at our property in Rio de Janeiro to provide... More 

Jacksonville Beach, Florida
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed here on a business trip and we're very pleased with it. The only downside, as some reviews stated, is that we had an interior room, which was a little disappointing. However, the service was excellent: everyone seemed to care about our needs and everyone spoke very good English, something rare in Rio. The location was... More 

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JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Chase C, Thank you for the words you sent to our attention providing us with your feedback about your experience! Its pleasure for us share our amazing location in the middle of Copacabana Beach with metro, buses, restaurants and bars with walking distance. We will be looking forward to seeing you at our property in Rio de Janeiro to... More 

Blackpool, United Kingdom
Top Contributor
69 reviews 69 reviews
21 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Nice rooms, very clean, good security throughout the hotel, helpful staff. Location is right on the beach ideal for bathing etc, there are two computers at the front entrance that I found with excellent fast broadband free, handy for checking flights emails etc. One problem that baffled me was the new fangled coffee maker that had no instructions, it worked... More 

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JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Tony186332, We are very thankful for sharing your thoughts with us and would like to invite you to once again visit us and give us the opportunity to host again you with the service that sets us apart. On a next visit please join us for our roof top to enjoy the local culture and beautiful views. Sincerely, Rosana... More 

Rotterdam, The Netherlands
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed 8 days and were treated like royalty! The concierge were very kind and helpful- Afonso, Carmen, Ramon, Rosane & Elvis made our vacation great with suggestions of where to go and what to see with a positive attitude! The bartenders Alberto & Yourrself also took time to go above and beyond to give great suggestions as well. In... More 

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JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Paula C, Thank you for the lovely words you sent to our attention providing us with your feedback about your experience during your recent stay at the JW Marriott Rio de Janeiro. Needless to say how glad we are to learn that you enjoyed your visit. It is certainly, a source of great pride and satisfaction to know how... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

If you have stayed in another JW, this is at best a regular Marriott. Not sure why they dilute their JW brand with this hotel. Landing early morning from US, I was confirmed via email accommodation of my request for early checkin. After wasting the day staying at the lobby and roof top, I got my suite late in the... More 

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JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Prakash M, We would like to thank you for choosing JW Marriott for your stay in Rio and we appreciate your comments about your experience by providing us with your feedback. We have provided our leadership team with your comments, so that we can ensure that we will be able to work on it and make our hotel always... More 

Espoo, Finland
Top Contributor
56 reviews 56 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This was our 6th stay in the hotel. It is nice to come back especially as staff already remember us. Nice friendly atmosphere in the hotel. We stayed in the same suite (206) as last time. It is nice room on the 2nd floor in the corner. Hotel location is perfect for us. We could easily take busses wherever we... More 

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JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Asko M, Thank you for the lovely words you sent to our attention providing us with your feedback about your experience during your stay at the JW Marriott Rio de Janeiro. Needless to say how glad we are to learn that you enjoyed your visit one more time. It is certainly, a source of great pride and satisfaction to... More 

Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Count on 2+ hours commute from airport during rush hour, only 40 minutes at night. Fun, busy area with a nice beach across the street. Customer service at restaurant and bar were great. Cool rooftop pool, workout room was decent but crowded. Worth the trip from airport if you can afford the commute time. Not as upscale as most JW... More 

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JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear C B, We are very thankful for sharing your thoughts with us! Should your future travels bring you back to Brazil, we will be looking forward to seeing you at our property in Rio de Janeiro to provide you with the special blend of Brazilian and Marriott hospitality, all under the roof of the JW Marriott Rio de Janeiro... More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

Several issues on this visit to JW Marriott Rio - Ordered room service after a very long day at work - after waiting 50 minutes called room service and learned that my food was delivered to another room - no apologies and I was asked to place my order again. Bedding and pillows - very bad stingy smell asked for... More 

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JW_Marriott_RJ, Front Office Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Mr. Abdallah Salloum, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the inconveniences you have faced during your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated... More 

Pittsburgh, Pennsylvania
Top Contributor
51 reviews 51 reviews
47 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

JW Marriott Rio De Jenero was nice. Close to beach. Rooms clean comfortable and nice updated. Concierge lounge well staffed and adequate. Exercise room and pool on roof. Bar area and breakfast was nice. Hotel nicely situated in city. Average JW but nice for Brazil.

Was this review helpful? Yes
JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear G650traveler, First of all we would like to thank you, for taking some time to share with us your valued opinion. It`s a pleasure for us to be situated in the hearth of Copacabana Beach, to offer a variety of Brazilian flavors on our menus, starting with our special breakfast. We hope next time you have time to enjoy... More 

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