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JW Marriott Hotel Rio de Janeiro

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Avenida Atlantica 2600 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22041001, Brazil
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1 room 1 guest
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JW Marriott Hotel Rio de Janeiro
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1,331 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (302)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

I stayed here for 11 nights and have never felt more welcome during a long-term stay. Herbert was amazing on the Executive Lounge floor - he would let me taste different local specialties that weren't available in the normal breakfast selection. Leonardo at the front desk offered amazing service and was always willing to help me with any questions. He... More 

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Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent staff, professional service, very good quality. Decent sized rooms. Some renovation noise but this is required to keep good facilities. Rooms may need some minor refurbishing. Will definitely stay again. The food is top notch!

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Ottawa, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

expensive for what you get. Rooms are small and service is mediocre. Rooftop pool is a nice feature, but often very crowded. Executive lounge has a nice view of Copacabana but the food offering is quite poor compared to other Marriott properties. I would be inclined to try another hotel next time

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JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear MayorStoneybridge, Thank you for taking your time to send a feedback about your stay with us. We would like to thank you for each point of your comment because we know how important they are to continuously improve our service. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better... More 

St. George, Utah
1 review
5 of 5 stars Reviewed 5 days ago NEW

Last week we spent three nights at the hotel. The room was very comfortable and the service was excellent. We especially enjoyed the attention and service that we received each morning at breakfast. A special thanks goes to Vagner and Altamir.

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Los Angeles, California
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great sunrise views, good service, rooms decent sized. They are going through a much needed renovation and the noise in the morning can be awful after a late night Samba party. Keep an eye on the night desk clerks and you bill, they can get tricky, I had a couple of corrections. However the concierge desk was simply outstanding. Concierge... More 

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London, England, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Not what I expected from a Marriott. The lobby area is in extreme need of updating. My first which was on the inside of the atrium I could hear every noise from the lobby area, including the misc which was played from early in the morning to late at night. The bathroom was outdated the flush on the toiled did... More 

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JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Michael C, Thank you for taking your time to write about your experience with us. Needless to say how sad we are to learn that your experience was not as great as we expected. As your satisfaction is the main goal of our business, you can be sure that we are currently taking care of each point mentioned by... More 

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 1 week ago

Youssef and Alberto were very good to me! They were very friendly and helpful to all the guest, making the stay much better! They engaged with all the customers at the bar, many of whom came back daily. I would definitely return!!!!

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1 review
4 of 5 stars Reviewed 1 week ago

I stayed for a whole week here last July 2015 and what I loved the most are the staff. They are very helpful and always very welcoming. I loved the concierge because they were really helpful in finding some things to do in the area. I also want to give a shoutout to Rodrigo, who always greeted me with a... More 

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JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Quang B, Thank you for take your time to provide us with these words about your stay and our staff service. We strongly agree with you that our staff is amazing and happy and always goes that extra mile to achieve the guests’ satisfaction and happiness. I will send your compliments personally to Rodrigo, Vagner and to the concierge... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is a great hotel with excellent service. However we were there in August 2015 and there is a major renovation going on at the hotel. The pool was closed and there was a considerable amount of noise early in the mornings. The Hotel did make up for not letting us know about the renovations though. If you are planning... More 

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JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Aseem N, Thank you for taking the time to share your recent experience at the JW Marriott Hotel Rio de Janeiro with us. I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of... More 

Livonia, Michigan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent one day at the hotel and would definitely stay there again if given the chance. The staff was outstanding -- booking transportation to and from the airport, reviewing options for tours, and allowing me a very late checkout at no extra charge to allow me to shower in comfort after my day tour and before heading to the... More 

Was this review helpful? Yes 1
JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear LairdMcSam, First of all thank you for taking your time to provide us with these lovely words about your stay with us. Needless to say how glad we are to learn that you had an amazing time at JW Marriott Rio de Janeiro. It is a pleasure to receive such comment from you and to know that our staff... More 

Hotel Review Summarization

What travelers say

  • Copacabana Beach(17)
  • Executive Lounge(8)
  • Great location(7)
  • Breakfast buffet(4)
  • Very good(4)
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Hotel & grounds (21)
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View from room (3)
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Other (56)
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