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JW Marriott Hotel Rio de Janeiro

Certificate of Excellence
5.0 of 5
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Avenida Atlantica 2600, Rio de Janeiro, State of Rio de Janeiro 22041001, Brazil
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Free breakfast + Wi-Fi
JW Marriott Hotel Rio de Janeiro
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Ranked #12 of 218 Hotels in Rio de Janeiro
Certificate of Excellence
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5 of 5 stars reviewed yesterday
ToniV1 Chelsea, Alabama
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1,190 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chelsea, Alabama
Top Contributor
74 reviews 74 reviews
15 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Elite desk contacted us a few days prior to arrival to see if we needed anything. I advised them I had reserved 2 rooms on rewards and that our daughter (adult) would be staying in one and that we would like to either have adding rooms or very close. The response was to offer a Platinum upgrade to a... More 

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1 review
1 of 5 stars Reviewed 2 days ago NEW

The hotel has a huge construction site next door. There is construction noise in all public areas, from pool to restaurants. Even in the room you get noise. The hotel should publicly inform about this, or reconsider lower rates and add perks for customers that are surprised by this situation. Insead when you arrive, at the check in, the hotel... More 

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JW_Marriott_RJ, Director of operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Bruno M, As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the experience you have faced. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected... More 

Chicago, Illinois
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location of the hotel to the beach and Sugar Loaf is very good. The staff is also very helpful. Updates have been done in the past two years to the lobby and meeting areas, but the rooms could use and update. The hotel previously had three in house restaurants, but they have been removed. The only current restaurant now... More 

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JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Mr. Freq_flyer60601 Thank you for the lovely words you sent to our attention providing us with your feedback about your experience during your recent stay at the JW Marriott Rio de Janeiro. Needless to say how glad we are to learn that you enjoyed your visit. It is certainly, a source of great pride and satisfaction to know how... More 

Minneapolis, Minnesota
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed here using Marriott Rewards points during the World Cup and it made my stay in Rio absolutely amazing. The executive lounge serves amazing breakfasts overlooking Copacabana beach. The rooftop is amazing as well, while the pool is small, it does the trick. There are solid workout facilities and the location of this hotel can't be beat. Hotel staff... More 

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Belem, PA
Contributor
14 reviews 14 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have been a Marriott client for years, but this was the first time I experienced this brand in Brazil. Also, I have been to some hotels in Copacabana and this one ranks first in my opinion so far. Rooms are clean, comfortable and have ironing board - which is not common to find in Brazilian hotels. So it is... More 

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Fort Lauderdale, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The hotel is one of the best in Rio. It has a nice bar in the lobby with great Bartenders. It also has a rooftop pool & patio area. It is situated right in the middle of Copacabana Beach. There are many restaurants & souvenir shops within walking distance. I would stay there again.

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JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Mr. Jon H, First of all we are very glad to know that you enjoy your time with us, it’s a pleasure for us to provide you with our memorable beach views from the hearth of Copacabana! Our Chefs provides the best recipes and Brazilian flavors to make you feel like a real “carioca”. We also would like to... More 

San Antonio
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

The JW Marriott in Rio de Janerio's Copacobana is centrally located to what the beach can offer. The hotel itself is rather rigid and probably not worthy to carry the "JW", but nonetheless it was clean and comfortable. For the extremely high price, not really worth the money. I was expecting way more in terms of convenience for the price.... More 

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JW_Marriott_RJ, Director of Operations at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Xmatch, First of all thank you for your loyalty to Marriott. We also thank you for your comments, is with the guest feedback that we know we need to improve every day to better meet your expectations. Be sure that we will forward you comments to all departments involved in order to improve this communication prior the arrival. We... More 

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

This is a hard property to review. This is a decent Marriott, but a sub-par JW (and definitely not a Cat9 property). The property has more of a business hotel feel as opposed to a beach resort feel. The property is very clean and safe, however, it has no "soul"- this could be a Marriott in Wichita (sorry KS peeps).... More 

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JW_Marriott_RJ, General Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Doug B, We would like to thank you for choosing JW Marriott for your stay in Rio and for your loyalty; we appreciate your comments about your experience by providing us with your feedback. We have provided our leadership team with your comments, so that we can ensure that we will be able to work on it and make... More 

Birmingham, Alabama
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent location on Copacabana beach. The rooftop pool bar and grill was fabulous for excellent local drinks, grilled meats and vegetables, beach views, comfortable surroundings, fine deck chairs, etc. not to mention very friendly staff. Concierge arranged a very good 3/4 day rainforest jeep tour with a good company. The only disappointment was the smallish window in the room overlooking... More 

Was this review helpful? Yes 1
JW_Marriott_RJ, Front Office Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear Mr. Lambjr, Thank you for taking your time to share with us our feedback, we are always looking to improve our service in order to provide the best Brazilian's feeling to our guests. It´s always a pleasure the opportunity to share our amazing location in the heart of Copacabana beach with our guests. Should your future travels bring you... More 

Dana Point, California
Top Contributor
90 reviews 90 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Okay.. So this is NOT a luxury JW hotel compared to some other JW properties in the world but its a great Marriott hotel that has one of the best addresses in Rio and excellent amenities. The views are spectacular. Executive lounge on the 9th floor is wonderful. Lounge staff deserve a special mention for being extremely friendly and helpful.... More 

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JW_Marriott_RJ, Front Office Manager at JW Marriott Hotel Rio de Janeiro, responded to this review

Dear PG13LA, Thank you for the lovely words you sent to our attention providing us with your feedback about your experience during your recent stay at the JW Marriott Rio de Janeiro. Needless to say how glad we are to learn that you enjoyed your visit. It’s a pleasure for us have the opportunity to share our special location in... More 

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