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All 212 Rio de Janeiro hotels

Mercure Rio De Janeiro Botafogo Hotel

3.5 of 5 Hotel   |   Rua Sorocaba 305 | Botafogo, Rio de Janeiro, State of Rio de Janeiro 22271-110, Brazil
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Ranked #71 of 212 Hotels in Rio de Janeiro
A recent review
3 of 5 stars reviewed 2 weeks ago
David M Campinas, SP
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440 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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The Woodlands, Texas
Top Contributor
303 reviews 303 reviews
52 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed September 11, 2014 via mobile

The title says a lot, and so do the reviews of previous guests that I wish I had checked before hand. The room looked old and it was so small that it didn't have a place to set a hand carry bag to open it and get stuff out of it, the only option was the bed, so you would... More

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Belo Horizonte, MG
Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 5, 2014

I had a terrible experience in Mercure Botafogo when i was said by someone at the reception that i had to leave the room at 12hr and it was not possible to stay even if i had paid an extra charge. I have a loyalty card Silver and it means nothing for them. I will not stay there again and... More

Review collected in partnership with Mercure Hotels

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Tampa, Florida
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 12, 2014

After being in Manaus for 6 days we decided to fly to Rio for the weekend before our flight back to the states. The reviews about this hotel have been mixed so what I did was send an email directly to the manager (based on his responses here on trip advisor) and requested a renovated room and mentioned my concerns... More

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LucioSerabionF, Manager at Mercure Rio De Janeiro Botafogo Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our hotel. It is a pleasure to have you as our guest. Hope to see you soon on Mercure Rio de Janeiro Botafogo. Thais Caldeirinha More

Los Angeles, California
1 review
1 of 5 stars Reviewed June 24, 2014

We went to the World Cup and were booked at this hotel with a group. Having read some of the previous reviews, we were prepared and hired a guide/translator. This helped with check-in, etc because there is definitely a language barrier. No one at the hotel speaks English. Upon check-in the staff was very friendly, but our room was not... More

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Adelaide, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 19, 2014

Booked apartment for 3 nights to rest up and recover from jetlag before the world cup started. Room was tiny and did not have kitchenette as advertised. The room did not have towels and glasses for 2 people and we had to basically fetch them ourselves as there were no responses to our requests. We decided to do a day... More

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Sao Paulo, SP
Contributor
18 reviews 18 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 9, 2014

Some rooms are double and huge, with two bathrooms and a living room connecting both bedrooms, excellent option for large families or groups. Even the smaller rooms are still big. Excellent location, but you may find some traffic jam on rush hours. Excellent breakfast with many options and nice gym. Very nice and courteous staff.

Was this review helpful? Yes 1
LucioSerabionF, Manager at Mercure Rio De Janeiro Botafogo Hotel, responded to this review

Dear Guest, Thank you for taking your time to review our hotel. It is a pleasure to have you as our guest. Hope to see you soon on Mercure Rio de Janeiro Botafogo. Thais Caldeirinha More

Netherlands
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 26, 2014

We had a terrible room despite our e-mail and telephone conversations with the hotel before arrival. Upon arrival they did as if they knew nothing and gave us the worst room i have ever seen in my whole life. Room was dirty, molded, outdated, aircon not working properply and of course nothing like the pictures they put on their website.... More

Was this review helpful? Yes 3
MBotafogo, General Manager at Mercure Rio De Janeiro Botafogo Hotel, responded to this review

Dear Mr Josh, Thank you for your review, it´s always a pleasure to receive our guest´s opinions. I am sorry that we couldn´t get you a refurbished room, it is not our intention to post pictures of new rooms and cheat, we even keep the pictures of non refurbished rooms on our website in order to avoid any misundestanding. I... More

New York City, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 15, 2014

After reading some of these experiences, I decided to call the hotel in advance, to ask if I was going to have any surprise charges. They said they would charge me again for the taxes that I had ALREADY paid for, and were included in my package. After many calls, they decided these were "different" taxes. Thank god I had... More

Was this review helpful? Yes 2
MBotafogo, General Manager at Mercure Rio De Janeiro Botafogo Hotel, responded to this review

Dear guest, Thank you for your review, it´s always a pleasure to receive our guest´s opinions. I will share your comments with my staff, so that your feedback can be used to improve our level of services. Thanks again for sharing your experience and I hope to see you again in your next visit to Rio de Janeiro. Sincerely Alejandro... More

Rio de Janeiro, RJ
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2014

Booked 6 nights via lastminute.com. Arrived on Sat 15th Feb for late checkin. Arrived at desk and there was no one there. Security guard could not speak English and we don't speak Portugese or Spanish but somehow realised there was a separate reception on the 2nd floor. Receptionists are very friendly and helpful but a major language barrier. Breakfast was... More

Was this review helpful? Yes 1
Alejandro A, General Manager at Mercure Rio De Janeiro Botafogo Hotel, responded to this review

Dear Elizabeth, thank you for your review and for your time yesterday on the phone. It was very nice talking to you, please be sure that we are taking the appropriate measures to prevent future occurrences as the ones described in your comments. We appreciate your sharing your concerns, and it is our hope that you will give us an... More

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Additional Information about Mercure Rio De Janeiro Botafogo Hotel

Address: Rua Sorocaba 305 | Botafogo, Rio de Janeiro, State of Rio de Janeiro 22271-110, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mercure Rio De Janeiro Botafogo Hotel 3.5*
Number of rooms: 75
Reservation Options:
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Also Known As:
Mercure Apartments Rio De Janeiro Botafogo Hotel Rio De Janeiro
Mercure Rio De Janeiro Botafogo Hotel Brazil

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