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Mercure Rio de Janeiro Arpoador Hotel

3.5 of 5 Hotel   |   Rua Fransisco Otaviano, 61, Rio de Janeiro, State of Rio de Janeiro 22080-040, Brazil (Ipanema)
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Ranked #75 of 214 Hotels in Rio de Janeiro
A recent review
3 of 5 stars reviewed 1 week ago
Ernesto A Katy, Texas
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447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Katy, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago

I stayed in this hotel in the past and again from Nov 6-11th and the reason for my selection was proximity to both Ipanema and Copacabana beaches. I was attending a conference and in my spare time I wanted to walk and relax. The location of the hotel is great, but rooms are average. They are nice standard apartments, but... More

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. Your review is very important to us. I would like to enjoy this opportunity to share with you that the hotel is going to be refurbished soon in the common areas and apartments and the renovation is planned to... More

Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

I am an Accor member for years and always stay at Accor hotels around the world and I must say that I was a bit disappointed at this Mercure standards. The furniture is quite worn out, not very well maintained. Cleaning standards are also not the best, with dirty walls and curtains, moldy shower, just to mention a few issues.... More

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. Your review is very important to us! The hotel is going to be refurbished soon in the common areas and apartments and the renovation is planned to begin on January 2015. We appreciate you sharing your concerns, and it... More

Antwerp, Belgium
Top Contributor
62 reviews 62 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

The room was quite noisy and old fashion but clean. The service was not brilliant (reception and dining room) certain staff were not able to communicate in English Breakfast was average. The only positive for me is the location; the hotel is situated between Ipanema and Copacabana

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. Your review is very important to us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More

London, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Mercure Arpoador is situated between Copacabana and Leblon of which both are a few minutes walking distance. An ideal location to stroll between all the lush beaches Rio has to offer. The hotel itself is fairly standard it feels more like an Ibis than a Mercure. The staff are rude, unhelpful and would go out of their way to make... More

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for sharing your experience, It's a pleasure to receive your feedback. I will share your comments with our team, I am sure they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Tatiane Ramos General Manager Mercure RJ Arpoador More

Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Its location and price make me always try this hotel in Rio. Stay in Arpoador, which gives the option to go to Copacabana or Ipanema walking. The structure of the hotel is excellent and their service, with several meal options nearby. I recommend.

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for sharing your impressions at Tripadvisor, your review is very important to us. I'm glad you enjoyed your stay at Mercure Arpoador and hope receiving you in your next trip to Rio de Janeiro! Sincerely, Tatiane Ramos Mercure RJ Arpoador More

Abu Dhabi, United Arab Emirates
Top Contributor
125 reviews 125 reviews
43 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed September 29, 2014

My wife and I stayed for 3 nights, 19 - 21 September 2014 inclusive. After having flight delays and getting to the hotel later than expected (about 2230), we weren't impressed with the reception from check in staff member (female). She welcomed us then told us that only a single bed was booked. I disagreed with her and showed her... More

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. Your review is very important to us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More

Paris, France
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 18, 2014

Spent a few days here during a business trip; here is a short review of good and bad points : Good points: - convenient location, walking distance to Copacabana and Ipanema beaches - rather good breakfast (coffee, eggs, sausages, fruits..) - big rooms (apartments) - nice view for some rooms Bad points : - very very noisy even with ear... More

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for sharing yor comments regarding your stay at the Mercure Rio de Janeiro Arpoador. It is always a pleasure to receive feedback from our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More

Sao Paulo, Brazil
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 18, 2014

It's difficult to remember the good things about the Hotel, once our check-out was the most scary and traumatizing experience that we have lived in a travel. To summarize it, the employee responsible for the help desk during the night, was sleeping, and waked up to meet us in the most terrible mood and appearance (even without his identification badge),... More

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More

Sydney, Australia
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed September 8, 2014

The Mercure Arpoador is in a great location in between Ipanema Beach & Copacabana Beach. It's a short walk to both beaches and reasonably central to most attractions. The hotel is however in need of a pretty major refurbishment. The reception area is pretty uninviting, with a long corridor leading to 2 lounges and a reception desk. The room was... More

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I take this opportunity to inform you that we are finalizing the reform plan and it should have start later... More

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Additional Information about Mercure Rio de Janeiro Arpoador Hotel

Address: Rua Fransisco Otaviano, 61, Rio de Janeiro, State of Rio de Janeiro 22080-040, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Ipanema
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mercure Rio de Janeiro Arpoador Hotel 3.5*
Number of rooms: 52
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Also Known As:
Mercure Apartments Rio De Janeiro Arpoador Hotel Rio De Janeiro
Mercure Rio De Janeiro Arpoador Hotel Brazil

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