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Mercure Rio de Janeiro Arpoador Hotel

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Rua Fransisco Otaviano, 61, Rio de Janeiro, State of Rio de Janeiro 22080-040, Brazil
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Mercure Rio de Janeiro Arpoador Hotel
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Mercure Rio de Janeiro Arpoador Hotel
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492 reviews from our community

Traveler rating
    86
    237
    126
    31
    12
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159
128
38
84
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Brasilia, DF
Top Contributor
76 reviews 76 reviews
28 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 6, 2015

Overall? Okay .... The hotel it's indeed quite old, but it's nothing unbearable. I had the opportunity to stay in the penthouse and the room was very clean, a welcome letter from the manager and season fruits were waiting for me upon my arrival . The view from the rooms are not beach front, but you can see a little... More 

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador, it's always a pleasure to receive feedback from our clients. I'd like to enjoy this opportunity to share with you that the hotel is going to be refurbished soon in the common areas and apartments and this renovation is... More 

Mexico City, Mexico
Top Contributor
54 reviews 54 reviews
12 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed February 2, 2015

Reserved it for my wife and kids and the experience was VERY BAD. Upon arrival, the hotel would not check them in because they were 30 minutes early!!! Instead of offering to hold the bags, a drink or going to the restaurant and wait for those 30 minutes, the front desk employee simply asked us to come back in 30... More 

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to... More 

porto alegre
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 13, 2015

we had a great stay ... it´s quite near both Ipanema and Copacabana, just some steps away. There´s many small bars with delicious juice fruits right aside the hotel entrance. The staff is friendly and helpfull . swimming pool excelent for a swim or stay with kids and Carlos , the guy who takes care of it gives good advices... More 

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. It is always a pleasure to receive positive feedback! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience and we... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 21, 2014

My husband and I stayed at Mercure-Arpoador Rio for over 2 weeks in August/September 2014. It was our first and last visit to this Hotel. Our experience was very disappointing, with exception of the great location and the day shift staff members at the reception desk, who were very friendly and helpful (special thanks to Carol, Felipe, Gisele and the... More 

Was this review helpful? Yes 3
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Dyone, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Katy, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed November 14, 2014

I stayed in this hotel in the past and again from Nov 6-11th and the reason for my selection was proximity to both Ipanema and Copacabana beaches. I was attending a conference and in my spare time I wanted to walk and relax. The location of the hotel is great, but rooms are average. They are nice standard apartments, but... More 

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. Your review is very important to us. I would like to enjoy this opportunity to share with you that the hotel is going to be refurbished soon in the common areas and apartments and the renovation is planned to... More 

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 10, 2014

I am an Accor member for years and always stay at Accor hotels around the world and I must say that I was a bit disappointed at this Mercure standards. The furniture is quite worn out, not very well maintained. Cleaning standards are also not the best, with dirty walls and curtains, moldy shower, just to mention a few issues.... More 

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. Your review is very important to us! The hotel is going to be refurbished soon in the common areas and apartments and the renovation is planned to begin on January 2015. We appreciate you sharing your concerns, and it... More 

Antwerp, Belgium
Top Contributor
115 reviews 115 reviews
26 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed November 10, 2014

The room was quite noisy and old fashion but clean. The service was not brilliant (reception and dining room) certain staff were not able to communicate in English Breakfast was average. The only positive for me is the location; the hotel is situated between Ipanema and Copacabana

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. Your review is very important to us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

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