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Mercure Rio de Janeiro Arpoador Hotel

3.5 of 5 Rua Fransisco Otaviano, 61, Rio de Janeiro, State of Rio de Janeiro 22080-040, Brazil
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Mercure Rio de Janeiro Arpoador Hotel
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Mercure Rio de Janeiro Arpoador Hotel
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468 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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porto alegre
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we had a great stay ... it´s quite near both Ipanema and Copacabana, just some steps away. There´s many small bars with delicious juice fruits right aside the hotel entrance. The staff is friendly and helpfull . swimming pool excelent for a swim or stay with kids and Carlos , the guy who takes care of it gives good advices... More 

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. It is always a pleasure to receive positive feedback! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience and we... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed December 21, 2014

My husband and I stayed at Mercure-Arpoador Rio for over 2 weeks in August/September 2014. It was our first and last visit to this Hotel. Our experience was very disappointing, with exception of the great location and the day shift staff members at the reception desk, who were very friendly and helpful (special thanks to Carol, Felipe, Gisele and the... More 

Was this review helpful? Yes 3
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Dyone, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Katy, Texas
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed November 14, 2014

I stayed in this hotel in the past and again from Nov 6-11th and the reason for my selection was proximity to both Ipanema and Copacabana beaches. I was attending a conference and in my spare time I wanted to walk and relax. The location of the hotel is great, but rooms are average. They are nice standard apartments, but... More 

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. Your review is very important to us. I would like to enjoy this opportunity to share with you that the hotel is going to be refurbished soon in the common areas and apartments and the renovation is planned to... More 

Melbourne, Australia
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 10, 2014

I am an Accor member for years and always stay at Accor hotels around the world and I must say that I was a bit disappointed at this Mercure standards. The furniture is quite worn out, not very well maintained. Cleaning standards are also not the best, with dirty walls and curtains, moldy shower, just to mention a few issues.... More 

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Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. Your review is very important to us! The hotel is going to be refurbished soon in the common areas and apartments and the renovation is planned to begin on January 2015. We appreciate you sharing your concerns, and it... More 

Antwerp, Belgium
Top Contributor
89 reviews 89 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 10, 2014

The room was quite noisy and old fashion but clean. The service was not brilliant (reception and dining room) certain staff were not able to communicate in English Breakfast was average. The only positive for me is the location; the hotel is situated between Ipanema and Copacabana

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. Your review is very important to us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed November 4, 2014

Mercure Arpoador is situated between Copacabana and Leblon of which both are a few minutes walking distance. An ideal location to stroll between all the lush beaches Rio has to offer. The hotel itself is fairly standard it feels more like an Ibis than a Mercure. The staff are rude, unhelpful and would go out of their way to make... More 

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for sharing your experience, It's a pleasure to receive your feedback. I will share your comments with our team, I am sure they will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Tatiane Ramos General Manager Mercure RJ Arpoador More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 of 5 stars Reviewed October 21, 2014

Its location and price make me always try this hotel in Rio. Stay in Arpoador, which gives the option to go to Copacabana or Ipanema walking. The structure of the hotel is excellent and their service, with several meal options nearby. I recommend.

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for sharing your impressions at Tripadvisor, your review is very important to us. I'm glad you enjoyed your stay at Mercure Arpoador and hope receiving you in your next trip to Rio de Janeiro! Sincerely, Tatiane Ramos Mercure RJ Arpoador More 

Abu Dhabi, United Arab Emirates
Top Contributor
135 reviews 135 reviews
44 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed September 29, 2014

My wife and I stayed for 3 nights, 19 - 21 September 2014 inclusive. After having flight delays and getting to the hotel later than expected (about 2230), we weren't impressed with the reception from check in staff member (female). She welcomed us then told us that only a single bed was booked. I disagreed with her and showed her... More 

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, We appreciate your comments regarding your stay at the Mercure Rio de Janeiro Arpoador. Your review is very important to us! I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you... More 

Paris, France
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 18, 2014

Spent a few days here during a business trip; here is a short review of good and bad points : Good points: - convenient location, walking distance to Copacabana and Ipanema beaches - rather good breakfast (coffee, eggs, sausages, fruits..) - big rooms (apartments) - nice view for some rooms Bad points : - very very noisy even with ear... More 

Was this review helpful? Yes
Tatiane R, Gerente at Mercure Rio de Janeiro Arpoador Hotel, responded to this review

Dear Guest, Thank you for sharing yor comments regarding your stay at the Mercure Rio de Janeiro Arpoador. It is always a pleasure to receive feedback from our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the... More 

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Additional Information about Mercure Rio de Janeiro Arpoador Hotel

Address: Rua Fransisco Otaviano, 61, Rio de Janeiro, State of Rio de Janeiro 22080-040, Brazil
Location: Brazil > State of Rio de Janeiro > Rio de Janeiro > Lagoa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Mercure Rio de Janeiro Arpoador Hotel 3.5*
Number of rooms: 52
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Also Known As:
Mercure Apartments Rio De Janeiro Arpoador Hotel Rio De Janeiro
Mercure Rio De Janeiro Arpoador Hotel Brazil
Hotel Style:
#35 On the Beach Hotel in Rio de Janeiro
#51 Family Hotel in Rio de Janeiro

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