My spouse decided to take me for massage and relaxation at the Hotel's Spa as a celebration of my birthday last Saturday, April 21st. The whole experience turned out to be an annoying sequence of errors and poor service that is unacceptable for the price.
As someone else has pointed out here, the property seems abandoned, no staff to turn...
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Dear guest,
Thank you for taking the time to express your experience on Relais & Chateaux Santa Teresa Hotel.
We apologise for the serie of mishappenings you described.
We were undertaking some staff and management moves, and the procedures and strict supervision were our main goal in this step, to ensure these kind of episodes won´t occur again.
We invite...
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