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Windsor Excelsior Hotel

Certificate of Excellence
Avenida Atlantica 1800 | Copacabana, Rio de Janeiro, State of Rio de Janeiro 22021-001, Brazil
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1 room 1 guest
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893 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Athens, Greece
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Clean rooms, fantastic location either for walks or for swims, super healthy and delicious breakfast, polite and eager to help personel - the roof top a total must spot of the hotel for a drink at night !!

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EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Elena, how are you? Thank you for your review about your services and staffs. It makes us continue our good service! Best regards, More 

Newcastle, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Great location, right on Copacabana beach,very clean, helpful staff, great buffet breakfast, easy walk to shops and along Copacabana beach.not far to walk to nightly beach markets, no tea or coffee making facilities, we had a room on the side and could just see beach, ask for a room at front over looking beach, hotel have their own chairs and... More 

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EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Alison570, I am glad to read your review, thank you very much for your kind words. We appreciate you let us know the issue of the Wi-Fi, certainly we will check. I look forward to see you soon. Best regards. More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

At the first moment I thought it was a really good hotel. But on my second night I saw a cockroach at the wall of my room... I asked to change the room and the staff gave me an upgrade. But on my last night I saw another cockroach at that better room. I was very disappointed... Ow, and the... More 

Was this review helpful? Yes 1
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear. Mrs. Luciana, I would like to thank you of letting us what happened during your staying at the Windsor Excelsior Hotel. We have a pest control program and at least once a week we dedetize each area of the hotel. We are desappointed and upset with this incident! I reiterate my thanks for your valuable collaboration and look for... More 

Andreas, United Kingdom
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is not a glamorous as some of the beach front hotels but is very clean, safe and has friendly helpful staff. The breakfast was a mix of the usual fayre, including cakes, american style bacon (yuk), meats and cheeses. my room was spacious and clean the lifts where quick. I never sampled the restaurant as it looked a... More 

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EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Mr. Bigbri272, Thank you very much for your words, we apprecite you dedicate your time to write your review about the Windsor Excelsior Hotel. I look forward to have you as our guest again. Best regards. More 

New York City, New York
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel for three nights. I enjoyed my stay very much. The front desk staff was very helpful, from the time our group checked in to the time we left. On arrival we were meet by Marianna she was lovely and the welcome drink offered was very nice. My room was great on the 12th floor with... More 

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EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Shadrew, I am delighted to read your kind review regarding the Windsor Excelsior Hotel. Your words give us strength to keep up the good work. Thank you very much and i look forward to see soon. Best regards. More 

Jerusalem, Israel
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here for one night Ina business trip and was given room 201. It was a small room round the back of the hotel with almost no natural light and some engine running 24hrs a day. So if you want somewhere quiet with a view, this is not the place. Otherwise, breakfast was simple but plentiful with a great... More 

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EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Guest, Thank you for choosing the Windsor Excelsior Hotel and i appreciate your review about us. Sorry that we did not meet your expectations. Surely we still have much to improve and we are seriously focusing on the mission of delight our customers. I look forward to see next time. Best regards. More 

Erie, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I just recently returned from a 5 day stay at the Windsor Excelsior hotel. I booked this trip on Expedia through a representative. First I have to stay expedia really screwed up my RSVP. In Brazil they charge per person in a room, so when Expedia booked they made a mistake of only adding one adult and one child instead... More 

Was this review helpful? Yes 1
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Mrs. Donna, Thank you for choosing the Windsor Excelsior during your visit in Rio de Janeiro. It is really a pleasure to read your kind words regarding the hotel's service. We are grateful of having committed staff who makes the diference. Your words motivate us to improve! I look forward to see you again nest time. Best Regards. More 

Ann Arbor, Michigan
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We've stayed in other Windsor hotels in Rio, but this one is the absolute best. It's so close to the beach and includes beach service (free chair, umbrella, and beach towel), the rooms are a little larger than most, the internet is free and actually works well, and their breakfast buffet is amazing. Add these to the amazing roof-top pool,... More 

Was this review helpful? Yes 1
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Mrs. Conairaa, It is a great pleasure to read your kind words regarding the Windsor Excelsior Hotel. We appreciate your time to write about us and i look for a new opportunity to welcome you in Rio de Janeiro. Best Regards. More 

Rio de Janeiro, Rio de Janeiro, Brazil
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 19, 2015

I called today to make a reservation for party of nine at the restaurant for Fathers dat, 2015. I was horribly treated by their manager, Mr. Rocha, who does not have any idea of how to deal with customers. And he contradicted what was agreed with the coordinator who was helping me before he got into the conversation. Be careful... More 

Was this review helpful? Yes 1
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

Dear Mr. BergRio, Thank you very much for comments, i aprreciate you let us know what happened. We are taking care so that it may not happen again. I hope to see you next time. Best regards. More 

Level Contributor
71 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 15, 2015

My husband and I just stayed for 4 days at the Windsor Excelsior Hotel in Rio and I could not have been more pleased with our room, the amenities, the staff or the location. If we visit Rio again, we will definitely stay there. We booked a honeymoon package ( celebrating our upcoming anniversary) and it was not only a... More 

Was this review helpful? Yes 2
EmilianoLusoli, Gerente geral at Windsor Excelsior Hotel, responded to this review

We look forward to hosting you again in your next visit to Rio. Dear Mrs. Margaret, thank you for having chosen the Windsor Excelsior Hotel to spend your honeymoon, it's always a great responsibility for our team. We also wouldlike to thank you for choosing such kind words to describe your experience with us, and believe, everything was done with... More 

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