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Serena Buzios

Rua Campo de Pouso 1630, Buzios, State of Rio de Janeiro, Brazil
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Serena Buzios
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739 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
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  • Mar-May only
    (195)
  • Jun-Aug only
    (203)
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  • Dec-Feb only
    (157)
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Los Angeles, California, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Had an incredible time during my impromptu visit to Buzios staying at Serena. Everyone was very friendly and the service was impeccable. Even the USD - Real exchange rate was great. Highly recommend for a peaceful weekend getaway to Buzios!

Was this review helpful? Yes
GestiondeCalidad, Gerente at Serena Buzios, responded to this review

For Serena Hotels, it is really important to know our guests' preferences in order to succeed in satisfying their needs. I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals. Yours sincerely, Manager More 

Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 9, 2015

I feel you'd go a long way to find a better hotel in Buzios , very beautiful boutique hotel staff were excellent, their morning breakfast buffet was to die for. Even of a night you had local animals flying about and gamba's crawling around small marsupials from the area very cool place

Was this review helpful? Yes 3
GestiondeCalidad, Gerente at Serena Buzios, responded to this review

Our guests' comments are the best tools we have to improve our service and therefore, the only path to achieve our main goal: exceeding guests' expectations.  "I would like to take this opportunity to thank you for your positive comments on our daily work. Looking forward to welcoming you in our hotels soon, Rochester Hotels Manager More 

London
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
1 of 5 stars Reviewed February 27, 2015

Let me begin by saying that upon arrival we were "upgraded" to the so called apartment that I neither booked not requested. Coming from London I specifically reserved a room with a balcony or an outside area so we could enjoy the fresh air. When we walked into our "upgraded" accommodation it was dirty, didn't even have soap, and on... More 

Was this review helpful? Yes 8
Velletri, Italy
Level Contributor
111 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed February 22, 2015

This hotel is close to the center but not on the Beach that is few minutes walking.The pool is small and not for swimming but the garden is wide an cured. The services has good levels,but I've problems concerning the room given,later solved. The reception is young but very concern in helping. The food is good brasilian style.

Was this review helpful? Yes 3
GestiondeCalidad, Gerente at Serena Buzios, responded to this review

Our guests' comments are the best tools we have to improve our service and therefore, the only path to achieve our main goal: exceeding guests' expectations.  I would like to take this opportunity to thank you for your positive comments on our daily work. Looking forward to welcoming you in our hotels soon, Manager More 

Rome, Italy
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed January 2, 2015

It is advertised as a boutique pousada, minimalistic design, great garden etc.. that is true. Unfortunately the cleanness is not a top priority: bathroom towels are so worn out that it is impossible to say if there have been the daily change. Nobody bothers to clean up pool chairs and sofas. Staff cleaning the pool deck in the morning, waste... More 

Was this review helpful? Yes 1
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 23, 2014

It's a very good hotel. The rooms are very clean and the staff are nice too. The wifi has not been working properly, while I'm here. And if you're expecting a hotel with few children, it's not the best choice, but it seems to be the perfect for families.

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Laredo, TX
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed December 2, 2014 via mobile

Stayed there for 5 days and the great service starts at check in when they give you the itinerary of events , shuttles , and restaurant hours. You have chairs and umbrellas in Geriba beach which is like 5 min walk. The receptionist Vanousa and a dark haired Argentinian in the front desk were great. The manager greeted us a... More 

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GestiondeCalidad, Gerente at Serena Buzios, responded to this review

For Rochester Hotels, it is really important to know our guest´s preferences in order to succeed in satisfying their needs. " I would like to take this opportunity to thank you for your positive comments on our daily work. They let us know we are successfully achieving our goals." Looking forward to welcoming you in our hotel´s soon, Manager Rochester... More 

Rio de Janeiro, RJ
Level Contributor
67 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed November 18, 2014

I have sent a 3-day weekend in mid-November, a few days ago, so my images are vivid. Hotel is indeed a very good hotel, above average among Buzios typical "pousadas", charming Boutique hotel. Room is very beautiful - I have stayed in a 2 floor loft, room 207. Pictures do match what you get. Personnel very well trained speaking english,... More 

Was this review helpful? Yes 1
GestiondeCalidad, Gerente at Serena Buzios, responded to this review

Our guests' comments are the best tools we have to improve our service and therefore, the only path to achieve our main goal: exceeding guests' expectations.  As RH's General Manager, I do take this opportunity to apologize. and also would like to inform you that the issue has been solved. Yours sincerely, Manager Rochester Hotels - Serena Buzios Resort More 

Hamburg, Germany
1 review
5 of 5 stars Reviewed August 12, 2014

Very nice stay. The staff was very friendly and fast. We had a own whirpool in our patio. The pool and the restaurant area look beautiful. The breakfast was oustanding for the price with many fresh foods and juices. The dinner was tasteful as well with a wide varity of salads and other dishes.

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Denver, Colorado
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 26, 2014

Geriba beach in our opinion is the best beach in Buzios. We hired a buggy (from the hotel R$80) and visited several other popular beaches one day and we were glad we chose to stay at Serena due to its close proximity to Geriba beach. Beyond its location, the hotel offers a free shuttle ride into the downtown/centro area of... More 

Was this review helpful? Yes 1
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