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Mercure Belo Horizonte Vila Da Serra

Al Da Serra, 405 | Nova Lima, Belo Horizonte, State of Minas Gerais 34000-000, Brazil
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Mercure Belo Horizonte Vila Da Serra
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328 Reviews from our TripAdvisor Community

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Traveler rating
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    177
    55
    8
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • English first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (328)
  • Mar-May only
    (75)
  • Jun-Aug only
    (101)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (76)
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Sao Paulo, Brazil
1 review
5 of 5 stars Reviewed May 17, 2015

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

Review collected in partnership with Accorhotels.com

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Rio de Janeiro, RJ
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
1 of 5 stars Reviewed April 9, 2015

Rooms are shabby, internet doesn't work, towels are tiny, you can barely fit into the bathroom… No iron or boards in the room. Lots of cracks and dents on the furniture and bathroom tiles. Two phones in the room, none of which work (plus the front desk sign is on the wrong button). All of this could've been tolerated if... More 

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2 reviews
2 of 5 stars Reviewed March 21, 2015

The internet did not work unfortunately and I had to prepare for a meeting offline. I called for tech support but the staff sent to my room promptly said "I am not an IT guy". Next morning my guest found an insect on the breakfast table. Disappointing overall stay.

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Belo Horizonte, Brazil
1 review
3 of 5 stars Reviewed November 28, 2014

Almost anyone speaks english in the hotel and the food service took so long cause they didnt have enough employees that weekend. And the rooms that were supposed to be new, were so old and we have to change and pay more for upgrading. But the sad thing was the picture of the room on the web site didn´t look... More 

Review collected in partnership with Accorhotels.com

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Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed November 2, 2014 via mobile

Mercure Vila da Serra Hotel needs an urgent update. Although rooms are spacious, they are lacking maintenance and cleaning. The price doesn't match the quality they offer. Location is very convenient if you need to be close to the hospitals in the neighbourhood, there's a café just in front and a Mall not far from the hotel (5' by taxi).... More 

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Curitiba, PR
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed August 19, 2014

I´ve been in many hotels in Belo Horizonte region. Mercure is one of the best ones. There is many options of entertainment close to the hotel like bars and night clubs. The breakfast is excellent! Unfortunately in my last stay, the energy went off and I saw a guy stuck in the elevator.

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Pune, India
Level Contributor
87 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed August 18, 2014

I stayed here for 3 weeks and my experience was pretty comfortable. The rooms are of average size. The rooms are provided with the regular amenities (TV, fridge etc) and also have a basic kitchen. You may request at the reception for the pots and pans and they will provide the same to your room. Breakfast buffet is a decent... More 

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Santiago, Chile
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed August 13, 2014

good hotel but could be better considering the fee if compared to other options in the region. Bar lounge is not well located, hidden from guets' view. Restaurant is always empty during the evenings - management could investigate why. I was in a room in the 11th floor, nothing special considering it is the premium floor. Everything was in good... More 

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London
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 2, 2014

Having jsut spend 3 weeks in Brazil for the World cup , staying here was a pleasure. We actually had 2 stays (3 nights and then 4 nights) and the best compliment was looking forward on the second occasion to going back there knowing it was of a high standard. Pros: Smart hotel, roof top view of Belo Good staff... More 

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