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Mercure Belo Horizonte Vila Da Serra

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Al Da Serra, 405 | Nova Lima, Belo Horizonte, State of Minas Gerais 34000-000, Brazil
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Mercure Belo Horizonte Vila Da Serra
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Mercure Belo Horizonte Vila Da Serra
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309 reviews from our community

Traveler rating
    79
    169
    51
    7
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Sao Paulo, Brazil
1 review
5 of 5 stars Reviewed 1 week ago

excellent hotel with great service and clean accommodation, as well as friendliness of the staff, I recommend to everyone that they have to stay in Nova Lima, MG, or even those who have something to do in Belo Horizonte, MG.

Review collected in partnership with Accorhotels.com

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Rio de Janeiro, RJ
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed April 9, 2015

Rooms are shabby, internet doesn't work, towels are tiny, you can barely fit into the bathroom… No iron or boards in the room. Lots of cracks and dents on the furniture and bathroom tiles. Two phones in the room, none of which work (plus the front desk sign is on the wrong button). All of this could've been tolerated if... More 

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2 reviews
2 of 5 stars Reviewed March 21, 2015

The internet did not work unfortunately and I had to prepare for a meeting offline. I called for tech support but the staff sent to my room promptly said "I am not an IT guy". Next morning my guest found an insect on the breakfast table. Disappointing overall stay.

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Belo Horizonte, Brazil
1 review
3 of 5 stars Reviewed November 28, 2014

Almost anyone speaks english in the hotel and the food service took so long cause they didnt have enough employees that weekend. And the rooms that were supposed to be new, were so old and we have to change and pay more for upgrading. But the sad thing was the picture of the room on the web site didn´t look... More 

Review collected in partnership with Accorhotels.com

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Top Contributor
54 reviews 54 reviews
8 hotel reviews
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed November 2, 2014 via mobile

Mercure Vila da Serra Hotel needs an urgent update. Although rooms are spacious, they are lacking maintenance and cleaning. The price doesn't match the quality they offer. Location is very convenient if you need to be close to the hospitals in the neighbourhood, there's a café just in front and a Mall not far from the hotel (5' by taxi).... More 

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Curitiba, PR
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 19, 2014

I´ve been in many hotels in Belo Horizonte region. Mercure is one of the best ones. There is many options of entertainment close to the hotel like bars and night clubs. The breakfast is excellent! Unfortunately in my last stay, the energy went off and I saw a guy stuck in the elevator.

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Pune, India
Top Contributor
72 reviews 72 reviews
13 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed August 18, 2014

I stayed here for 3 weeks and my experience was pretty comfortable. The rooms are of average size. The rooms are provided with the regular amenities (TV, fridge etc) and also have a basic kitchen. You may request at the reception for the pots and pans and they will provide the same to your room. Breakfast buffet is a decent... More 

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Santiago, Chile
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 13, 2014

good hotel but could be better considering the fee if compared to other options in the region. Bar lounge is not well located, hidden from guets' view. Restaurant is always empty during the evenings - management could investigate why. I was in a room in the 11th floor, nothing special considering it is the premium floor. Everything was in good... More 

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London
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 2, 2014

Having jsut spend 3 weeks in Brazil for the World cup , staying here was a pleasure. We actually had 2 stays (3 nights and then 4 nights) and the best compliment was looking forward on the second occasion to going back there knowing it was of a high standard. Pros: Smart hotel, roof top view of Belo Good staff... More 

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