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Hotel Mercure Belo Horizonte Lourdes

Certificate of Excellence
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Avenida Do Contorno 7315, Belo Horizonte, State of Minas Gerais 30110-047, Brazil
Hotel Mercure Belo Horizonte Lourdes
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Ranked #16 of 111 Hotels in Belo Horizonte
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Michael F Vancouver, Canada
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1,047 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Unfortunately I've stayed here 4 times now, there is really no decent upscale hotel in Belo. The rooms are not up to par, the service is poor. (my most recent stay had a room with the wallpaper peeling off, stained). One of my colleagues stayed at a new HOLIDAY INN and he said it was MUCH better than Mercure. This... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Vancouver, Canada
Top Contributor
78 reviews 78 reviews
70 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

That is the nicest way I could title this review. Some of the deficits of this hotel cannot be changed without enormous effort - the thin walls, the cheap dinged-up furniture, etc. Other things could enhance the guest's experience with little effort at all. For a security-conscious country such as Brazil, practices here are well behind industry standards. I was... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Aspley Guise, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

the hotel i believe is fairly new but looks a bit tired and my room was not well appointed. Concierge fairly rude and non responsive a number of times - Shower was cold and took 3 attempts to get fixed , asked for iron 3 times and never received and wake up calls never came. Good location and easy walk... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear guest, The comments about your hosting were received and passed on to our team. The problems have been checked and the necessary measures were taken. Thank you for this feedback that gives us the opportunity to invest in improvements in our operations and services. Hope to see you again in the future! kind regards, Alexander Borges General Manager Mercure... More 

Senior Contributor
48 reviews 48 reviews
34 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed February 11, 2015

If you are not sure what to expect when you go to a new city, it is recommended to stay in a good chain. In this case, the Mercure Lourdes is a convenient choice especially if you are a LeClub customer. It is well located and close to city center. You will find good restaurants nearby too.

Was this review helpful? Yes 2
MercureBHLourdes, Assistente de Gerência at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, It is our pleasure to receive your comments regarding to your stay with us. We are happy to have had satisfied your expectations, since we only work with the one objective of offering a quality service to our clients. We are hoping to receive you anytime you come back to Belo Horizonte. We are at your entire disposal.... More 

Boston, Massachusetts
Top Contributor
72 reviews 72 reviews
33 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed January 6, 2015

Mercure Hotel in the Lourdes neighborhood is conveniently located with helpful staff. The hotel room offered ample space and was relatively comfortable. The hotel offers conveniences that will appeal to both business travelers and families alike. While I didn't make use of the onsite restaurant, I did use the gym which is nicer than most hotels in Belo (at least... More 

Was this review helpful? Yes 1
MercureBHLourdes, Assistente de Gerência at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. The location is also very good, near to Savassi the famous Belo Horizonte´s night area, full of pubs and nice restaurants. We are available for any need and expect to have you back with us. Best regards. Isabela Assunção Assistant Manager Hotel... More 

Brighton and Hove, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 29, 2014

I only stayed here for two nights on a short business trip but found it absolutely fine getting some sleep after a long trip. Room was clean and no problems with any facilities apart from pretty slow lifts. Decor was a little dated but that was part of its charm. Staff were friendly and helpful given that my Portugese is... More 

Was this review helpful? Yes
MercureBHLourdes, Assistente de Gerência at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, It is our pleasure to receive your comments regarding to your stay with us. We are happy to have had satisfied your expectations, since we only work with the one objective of offering a quality service to our clients. The location is also very good, near to Savassi the famous Belo Horizonte´s night area, full of pubs and... More 

Maui, Hawaii
Contributor
12 reviews 12 reviews
6 hotel reviews
2 of 5 stars Reviewed December 1, 2014

My colleague's bathroom was flooded from a leaking toilet, the minibar items were dusty, there was no shower gel in the bathroom and the air conditioning seemed to be impossible to adjust. Room service was poor quality. Not much to recommend this hotel I'm afraid.

Was this review helpful? Yes
MercureBHLourdes, Assitente de Gerência at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. My apologies about the problem with your stay, we are working to prevent situations like that in the future. We are available for any need and expect to have you back with us. Best regards. Isabela Assunção Assistant Manager Hotel Mercure Belo... More 

Mexico City, Mexico
Top Contributor
54 reviews 54 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 28, 2014

I was there for a week and stayed at the 13 floor. My first impression was not great because the carpets looked really dirty and old, so that's not good but when I entered my room, it was a good size room, with a little fridge, microwave and a decent bathroom (nothing huge or luxurious but exactly what you need).... More 

Was this review helpful? Yes
MercureBHLourdes, Assistente de Gerência at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. The location is also very good, near to Savassi the famous Belo Horizonte´s night area, full of pubs and nice restaurants. My apologies about the problem with the concierge service, we are working to prevent situations like that in the future. We... More 

Petropolis, RJ
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 27, 2014

If you are working or even in tourism in Belo Horizonte, this is one of the places you must try. Good location in Lourdes neighborhood, staff always ready to help you. the rooms are very clean. restaurant at a medium level, but you have several other good choices near the hotel. well equiped convention center. Free wireless internet.

Was this review helpful? Yes
MercureBHLourdes, Assistente de Gerência at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. The location is also very good, near to Savassi the famous Belo Horizonte´s night area, full of pubs and nice restaurants. We are available for any need and expect to have you back with us. Best regards. Isabela Assunção Assistant Manager Hotel... More 

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