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Hotel Mercure Belo Horizonte Lourdes

Certificate of Excellence
3.5 of 5
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Avenida Do Contorno 7315, Belo Horizonte, State of Minas Gerais 30110-047, Brazil
Hotel Mercure Belo Horizonte Lourdes
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Ranked #18 of 111 Hotels in Belo Horizonte
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
Felipe V Sao Paulo, SP
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1,118 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sao Paulo, SP
Top Contributor
61 reviews 61 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a very good place to stay, located close to Belo Horizonte's downtown and various walking distance restaurants and Bars. The room was spacious and clean, the bathroom shower seems to be a little old but functional. The minibar at my room was sometimes noise solved by turning it off during the night. The breakfast was good with many... More 

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Senior Contributor
38 reviews 38 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel itself is great, within the expected Mercure standards. The room was big, very clean, and nicely decorated, the window was large, and i even had a nice view of the area. However, if you're there on a business trip, you're likely to have to get some work done back in your hotel room, but don't count on their... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. This feedback is very important to us, it helps us to implement improvements and constants in the pursuit of our customer satisfaction. We are available for any need and expect to have you back with us. Best regards. Alexander Borges General Manager... More 

Milano
Top Contributor
112 reviews 112 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed April 19, 2015

Honestly I don't understand why this hotel has 5 stars. For me it's a 4 stars maximum. Old structure, my room was very small, with a old bathroom, even if with a good furniture. The breakfast hall was too small and messy, and the reception of the breakfast hall not organized at all. You can find much better places at... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. This feedback is very important to us, it helps us to implement improvements and constants in the pursuit of our customer satisfaction. We are available for any need and expect to have you back with us. Best regards. Alexander Borges General Manager... More 

Rio de Janeiro, RJ
Top Contributor
175 reviews 175 reviews
62 hotel reviews
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed April 5, 2015

Busyness hotel in the heart of Belo Horizonte. Great location, near the best restaurants in the city. Rooms are big and comfortable. Staff is attentive. Breakfast is decent. There is nothing special about this hotel, but it serves it's purpose.

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. The location is also very good, near to Savassi the famous Belo Horizonte´s night area, full of pubs and nice restaurants. We are available for any need and expect to have you back with us. Best regards. Alexander Borges General Manager Mercure... More 

Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 15, 2015

Unfortunately I've stayed here 4 times now, there is really no decent upscale hotel in Belo. The rooms are not up to par, the service is poor. (my most recent stay had a room with the wallpaper peeling off, stained). One of my colleagues stayed at a new HOLIDAY INN and he said it was MUCH better than Mercure. This... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Vancouver, Canada
Top Contributor
77 reviews 77 reviews
69 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed March 6, 2015

That is the nicest way I could title this review. Some of the deficits of this hotel cannot be changed without enormous effort - the thin walls, the cheap dinged-up furniture, etc. Other things could enhance the guest's experience with little effort at all. For a security-conscious country such as Brazil, practices here are well behind industry standards. I was... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Aspley Guise, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 3, 2015

the hotel i believe is fairly new but looks a bit tired and my room was not well appointed. Concierge fairly rude and non responsive a number of times - Shower was cold and took 3 attempts to get fixed , asked for iron 3 times and never received and wake up calls never came. Good location and easy walk... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear guest, The comments about your hosting were received and passed on to our team. The problems have been checked and the necessary measures were taken. Thank you for this feedback that gives us the opportunity to invest in improvements in our operations and services. Hope to see you again in the future! kind regards, Alexander Borges General Manager Mercure... More 

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