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Hotel Mercure Belo Horizonte Lourdes

Certificate of Excellence
3.5 of 5
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Avenida Do Contorno 7315, Belo Horizonte, State of Minas Gerais 30110-047, Brazil
Hotel Mercure Belo Horizonte Lourdes
Best prices for: 1 room 1 guest
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Ranked #17 of 111 Hotels in Belo Horizonte
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Edney F Santos, SP
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1,066 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Milano
Top Contributor
112 reviews 112 reviews
31 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Honestly I don't understand why this hotel has 5 stars. For me it's a 4 stars maximum. Old structure, my room was very small, with a old bathroom, even if with a good furniture. The breakfast hall was too small and messy, and the reception of the breakfast hall not organized at all. You can find much better places at... More 

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Rio de Janeiro, RJ
Top Contributor
155 reviews 155 reviews
57 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Busyness hotel in the heart of Belo Horizonte. Great location, near the best restaurants in the city. Rooms are big and comfortable. Staff is attentive. Breakfast is decent. There is nothing special about this hotel, but it serves it's purpose.

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. The location is also very good, near to Savassi the famous Belo Horizonte´s night area, full of pubs and nice restaurants. We are available for any need and expect to have you back with us. Best regards. Alexander Borges General Manager Mercure... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 15, 2015

Unfortunately I've stayed here 4 times now, there is really no decent upscale hotel in Belo. The rooms are not up to par, the service is poor. (my most recent stay had a room with the wallpaper peeling off, stained). One of my colleagues stayed at a new HOLIDAY INN and he said it was MUCH better than Mercure. This... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Vancouver, Canada
Top Contributor
77 reviews 77 reviews
69 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 6, 2015

That is the nicest way I could title this review. Some of the deficits of this hotel cannot be changed without enormous effort - the thin walls, the cheap dinged-up furniture, etc. Other things could enhance the guest's experience with little effort at all. For a security-conscious country such as Brazil, practices here are well behind industry standards. I was... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure Belo Horizonte Lourdes. We are sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More 

Aspley Guise, United Kingdom
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 3, 2015

the hotel i believe is fairly new but looks a bit tired and my room was not well appointed. Concierge fairly rude and non responsive a number of times - Shower was cold and took 3 attempts to get fixed , asked for iron 3 times and never received and wake up calls never came. Good location and easy walk... More 

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MercureBHLourdes, Gerente geral at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear guest, The comments about your hosting were received and passed on to our team. The problems have been checked and the necessary measures were taken. Thank you for this feedback that gives us the opportunity to invest in improvements in our operations and services. Hope to see you again in the future! kind regards, Alexander Borges General Manager Mercure... More 

Senior Contributor
49 reviews 49 reviews
35 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed February 11, 2015

If you are not sure what to expect when you go to a new city, it is recommended to stay in a good chain. In this case, the Mercure Lourdes is a convenient choice especially if you are a LeClub customer. It is well located and close to city center. You will find good restaurants nearby too.

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MercureBHLourdes, Assistente de Gerência at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, It is our pleasure to receive your comments regarding to your stay with us. We are happy to have had satisfied your expectations, since we only work with the one objective of offering a quality service to our clients. We are hoping to receive you anytime you come back to Belo Horizonte. We are at your entire disposal.... More 

Boston, Massachusetts
Top Contributor
70 reviews 70 reviews
31 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed January 6, 2015

Mercure Hotel in the Lourdes neighborhood is conveniently located with helpful staff. The hotel room offered ample space and was relatively comfortable. The hotel offers conveniences that will appeal to both business travelers and families alike. While I didn't make use of the onsite restaurant, I did use the gym which is nicer than most hotels in Belo (at least... More 

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MercureBHLourdes, Assistente de Gerência at Hotel Mercure Belo Horizonte Lourdes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Mercure BH Lourdes. The location is also very good, near to Savassi the famous Belo Horizonte´s night area, full of pubs and nice restaurants. We are available for any need and expect to have you back with us. Best regards. Isabela Assunção Assistant Manager Hotel... More 

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