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Novotel Campo Grande

4.0 of 5 Avenida Mato Grosso, 5555, Campo Grande, State of Mato Grosso do Sul 79031-960, Brazil
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Certificate of Excellence 2014
Novotel Campo Grande
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Novotel Campo Grande
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292 reviews from our community

Traveler rating
    63
    158
    48
    19
    4
See reviews for
73
34
24
129
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (66)
  • Jun-Aug only
    (94)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (56)
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Hamburg
Contributor
19 reviews 19 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had just one overnight stay in Campo Grande, however we were absolutely impressed by the friendly and helpfully staff. We had got recommendations for dining, bars and the fastest and safest way. The room was comfortable and clean - sum up: highly recommended particularly due to the staff!

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Sao Paulo, SP
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 20, 2014

The rooms are clean, small, quiet with wood floors. The hotel has only two floors, no elevator and very long corridors. Breakfast is good with a good set of options. Hotel has a nice pool, if you have free time. Friendly staff. Good choice for business trips or for a couple of nights in a vacation trip.

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NovotelCGR, Manager at Novotel Campo Grande, responded to this review

Dear Mr. Renato, Thanks for rating Novotel Campo Grande. Your review will be shared with our team, and will be incentive for continue providing excellent services to our customers. Best Regards, Luis Foschini. More

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 21, 2014

We stopped over here before heading off to The Pantanal. The rooms were very basic but ok. Beds were comfortable. The receptionists spoke very good English which was very helpful for us. The hotel is not located near any restaurants so unless you want to get a taxi the only restaurant/bar is in the hotel. The hotel is also a... More

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Edmar T, Gerente de relações com clientes at Novotel Campo Grande, responded to this review
Google Translation

Caro Cliente Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos... More

Sao Paulo, SP
Top Contributor
81 reviews 81 reviews
42 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed January 9, 2014

We have stayed for 2 nights at Novotel and found the hotel comfortable & pleasant. Breakfast was great and snacks were tasty. The hotel is located near the city park (das Nações), but quite distant from the city center, which takes 10-15 minutes (R$20) ride by taxi. Our problem was the (very) deficient Accor’s reservation system; While making the reservation,... More

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Edmar T, Gerente de relações com clientes at Novotel Campo Grande, responded to this review
Google Translation

Caro Cliente Apreciamos imensamente seus comentários referentes á sua hospedagem no Novotel Campo Grande . É sempre um prazer receber... More

Porto Alegre, Rio Grande do Sul, Brazil
Top Contributor
57 reviews 57 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed September 19, 2013

Coming back from Bonito, we stayed in Novotel Campo Grande just for one night before taking an early flight back home. Great dinner with great service and funniest waiter in town (Mr. Roberto). Ana at the front desk was very helpful and helped with all our needs. Great choice and good value.

Review collected in partnership with Accorhotels.com

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NovotelCGR, General Manager at Novotel Campo Grande, responded to this review

Dear Customer, Thanks for you great feedback. Your comments are very important fou us. I'll encorage our staff to continue offering a good service. In special Roberto and Ana, who received you comments. We hope to welcome you in the near future. Thank's Edmar Thomas Gerente Geral More

Monroe, Connecticut
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

The service is below average. When we arrived they wanted to give us a room different from the one we had made the reservation for. The hallways were dirty, the room a/c did not work properly and left the room with smell of dust / mold. Not sure if I would be back, but the city does not seem to... More

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NovotelCGR, General Manager at Novotel Campo Grande, responded to this review
Google Translation

Prezado Cliente, em nome da equipe agradeço seus comentários a respeito de nossos serviços. Os comentários de nossos clientes recebem... More

Sao Paulo, SP
Top Contributor
51 reviews 51 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 18, 2013

I go to Campo Grande on business and have stayed at Novotel twice. The bad thing is that there is o elevator, and the carpets are not that new. The good is the room, nice space and comfortable and the breakfast

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NovotelCGR, General Manager at Novotel Campo Grande, responded to this review

Dear guest, Thanks for your feedback about our structure and services. Each guest comment are very important for us, to direct our future actions. This feedback has been sent to our employees to be a incentive for always improve more. Sincerely Edmar Thomas General Manager More

Brazil
Top Contributor
71 reviews 71 reviews
30 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed December 22, 2012

A hotel in a good location (located less than five minutes from the best neighborhood of Campo Grande and a ten minutes ride to Downtown Campo Grande) with renovated rooms and a very nice and polite staff (they helped me a lot with a fast checkout at 5 AM - had to catch a flight at 6 AM and storing... More

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NovotelCGR, General Manager at Novotel Campo Grande, responded to this review
Google Translation

Prezado Cliente, Agradecemos seus comentários e estes já foram repassados para toda equipe como incentivo a melhorias. Sobre o calor,... More

São Paulo, São Paulo, Brazil
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 24, 2012 via mobile

Very good hotel, nice and clean rooms. Very nice furniture and decoration. I like it!! The breakfast was also nice! I strongly recomend this hotel if you are a international tourist visiting Campo Grande.

Was this review helpful? Yes
NovotelCGR, General Manager at Novotel Campo Grande, responded to this review
Google Translation

Prezada Michelle, Muito Obrigado por sua avaliação. Seus comentários serão repassados para as equipes e com certeza serão um grande... More

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Additional Information about Novotel Campo Grande

Address: Avenida Mato Grosso, 5555, Campo Grande, State of Mato Grosso do Sul 79031-960, Brazil
Location: Brazil > State of Mato Grosso do Sul > Campo Grande
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Campo Grande 4*
Number of rooms: 88
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Also Known As:
Novotel Campo Grande Brazil

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