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Novotel Campo Grande

Certificate of Excellence
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Avenida Mato Grosso, 5555, Campo Grande, State of Mato Grosso do Sul 79031-960, Brazil
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Novotel Campo Grande
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348 reviews from our community

Traveler rating
    71
    188
    55
    25
    9
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88
41
29
151
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
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London, United Kingdom
Senior Contributor
47 reviews 47 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed December 6, 2014

Stayed here on way to and from Pantanal and was hugely disappointed, even for an overnight! The place was full with conferences etc but they were renovating the entire place and it was chaos. They seemed to be working on loads of places at once, rather than finish one section - there was noise, drills, dust, cranes pulling out trees... More 

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Costa Rica
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 21, 2014

I was part of an International tapir conference in November 2014. Over 100 people from over 20 countries came to together for a 1 week conference at this hotel. Somehow the hotel management decided that it would be a good time to renovate the entire place. Drills, hammers, dust, walls crumbling, the roofs leaking, cranes pulling out trees, construction materials... More 

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Hamburg
Contributor
20 reviews 20 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 27, 2014

We had just one overnight stay in Campo Grande, however we were absolutely impressed by the friendly and helpfully staff. We had got recommendations for dining, bars and the fastest and safest way. The room was comfortable and clean - sum up: highly recommended particularly due to the staff!

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Sao Paulo, SP
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 20, 2014

The rooms are clean, small, quiet with wood floors. The hotel has only two floors, no elevator and very long corridors. Breakfast is good with a good set of options. Hotel has a nice pool, if you have free time. Friendly staff. Good choice for business trips or for a couple of nights in a vacation trip.

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NovotelCGR, Manager at Novotel Campo Grande, responded to this review

Dear Mr. Renato, Thanks for rating Novotel Campo Grande. Your review will be shared with our team, and will be incentive for continue providing excellent services to our customers. Best Regards, Luis Foschini. More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 21, 2014

We stopped over here before heading off to The Pantanal. The rooms were very basic but ok. Beds were comfortable. The receptionists spoke very good English which was very helpful for us. The hotel is not located near any restaurants so unless you want to get a taxi the only restaurant/bar is in the hotel. The hotel is also a... More 

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Edmar T, Gerente de relações com clientes at Novotel Campo Grande, responded to this review
Google Translation

Caro Cliente Seus comentários serão compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos... More 

Sao Paulo, SP
Top Contributor
90 reviews 90 reviews
46 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed January 9, 2014

We have stayed for 2 nights at Novotel and found the hotel comfortable & pleasant. Breakfast was great and snacks were tasty. The hotel is located near the city park (das Nações), but quite distant from the city center, which takes 10-15 minutes (R$20) ride by taxi. Our problem was the (very) deficient Accor’s reservation system; While making the reservation,... More 

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Edmar T, Gerente de relações com clientes at Novotel Campo Grande, responded to this review
Google Translation

Caro Cliente Apreciamos imensamente seus comentários referentes á sua hospedagem no Novotel Campo Grande . É sempre um prazer receber... More 

Porto Alegre, Rio Grande do Sul, Brazil
Top Contributor
66 reviews 66 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed September 19, 2013

Coming back from Bonito, we stayed in Novotel Campo Grande just for one night before taking an early flight back home. Great dinner with great service and funniest waiter in town (Mr. Roberto). Ana at the front desk was very helpful and helped with all our needs. Great choice and good value.

Review collected in partnership with Accorhotels.com

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NovotelCGR, General Manager at Novotel Campo Grande, responded to this review

Dear Customer, Thanks for you great feedback. Your comments are very important fou us. I'll encorage our staff to continue offering a good service. In special Roberto and Ana, who received you comments. We hope to welcome you in the near future. Thank's Edmar Thomas Gerente Geral More 

Monroe, Connecticut
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

The service is below average. When we arrived they wanted to give us a room different from the one we had made the reservation for. The hallways were dirty, the room a/c did not work properly and left the room with smell of dust / mold. Not sure if I would be back, but the city does not seem to... More 

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NovotelCGR, General Manager at Novotel Campo Grande, responded to this review
Google Translation

Prezado Cliente, em nome da equipe agradeço seus comentários a respeito de nossos serviços. Os comentários de nossos clientes recebem... More 

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