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Melia Brasil 21

Certificate of Excellence
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SHS Quadra 6 - Bl. B, D & F | Asa Sul, Brasilia, Federal District 70316000, Brazil
Best prices for: 1 room 1 guest
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Melia Brasil 21
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Melia Brasil 21
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1,216 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, England
Top Contributor
211 reviews 211 reviews
106 hotel reviews
323 helpful votes 323 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were in block D, the main central block, with a dramatic oval atrium over 20 storeys high. Check in was a little slow but our receptionist was charming and helpful. We got a high floor which gave good views over Brasilia. The room was very large, a little dated in decor but in fairly good condition with comfortable beds... More 

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Washington DC, District of Columbia
Top Contributor
153 reviews 153 reviews
14 hotel reviews
106 helpful votes 106 helpful votes
3 of 5 stars Reviewed 1 week ago

The Melia 21 has three towers/blocks. Block D is the main block and claims 5 stars. This review is for block F - which I believe caters to business persons (4 stars). The highlight is the hotel's proximity to the Central Park - a great venue for running in the morning. The hotel itself is just so-so, but I would... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear LamaFood, Thanks for sharing your experience about our hotel. We believe that all the comments from our guests should be treated as a priority and of utmost importance. Our hotel offers three different hotel towers according to the needs of our guests. We sincerely apologize for not meeting your expectations in relation to some of our services and facilities.... More 

Rio de Janeiro, RJ
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Perhaps it is my expectation for kindness here in Brazil, more than efficiency. And after staying in this hotel several times, I gave up to expect anything than a clean room in a suitable geographical location. What disturb me is that there is somewhere-somehow a pretention of excellence, which I cannot really find.

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Ottonino C, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe... More 

IL
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel was nothing but problems. The gym was closed for refurbishing. The key maker for the room doors did not work the entire time I was there so every time I left the room I had to go to the front desk for new keys that didn't work so back downstairs to find a staff member to escort me... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear albinoviking, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe that... More 

Toronto, Ontario
Contributor
14 reviews 14 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

MELIA BRASIL 21 I had a delightful time at this hotel. It is a large complex so be sure you know which tower you are in. My room was very comfortable and relatively quiet though some loud noise woke me for awhile. The breakfast was very good with great variety. I need to comment again that the day staff are... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear SuWillson, I would like to kindly ask you to accept our apologies for all the inconvenience about the city tour your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we... More 

1 review
3 of 5 stars Reviewed 2 weeks ago

It is difficult to find a really good hotel in Brazil. This one is close to most of the other business hotels in Brasilia, and also close to the business and administrative areas. The city park is also very close. The rooms are quite worn, the bathrooms even more so. The pool area is terrible, and the gym was being... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Andrew S, We consider all comments from our guests as a priority and of utmost importance to insure the services of the hotels of Meliá Hotels International . Thus, we ask our sincere apologies for the inconvenience caused to our Fitness Center during his last stay with us. Such an event does not show the quality we seek and... More 

New York City, New York
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Note that in this review, I am making comparisons to other hotels in Brazil, rather than in the US or Europe (where my expectations are higher). If this was a hotel in the US, my rating would be average (rather than very good). I took the advice from other TA reviews and made sure to stay in Block D. PROS:... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear zswaps, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe that... More 

Sao Paulo, Brazil
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 12, 2015

I spent one night in April 2015 at the Melia Brasil 21 in Brasilia. I had the chance to "test" the hotel since I arrived without much chance to prepare myself for the trip. Needed a razor - got it, arrived in a few minutes; needed to print out some documents -- got it, right down to the business center,... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear 38traveller00, Thank you so much for choosing Meliá Brasil 21 as your lodging in Brasília. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

Rio de Janeiro, RJ
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 4, 2015

We stayed at Melia Brasil 21(Tower B) in the beginning of January for 4 nights and had unfortunately not a very pleasent stay. The rooftop pool that we wanted to enjoy was extremely dirty and was not cleaned at all throughout our entire stay. Even though we asked the staff nicely every day, no cleaning was done. The toilet flush... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear 870alex, Thank you for sharing your experiences regarding our hotel. We believe that all comments from our guests should be treated as a priority and of utmost importance. Let us know that our managers from Maintanace and House Keeping and systems are aware of their observations and now taking the appropriate steps with our staff. If you have something... More 

Brighton, United Kingdom
Top Contributor
94 reviews 94 reviews
48 hotel reviews
74 helpful votes 74 helpful votes
2 of 5 stars Reviewed March 28, 2015

The first thing to say is that you need to take GREAT care when making your reservation. It is an odd place, essentially three separate hotels, each in its own tower, but sort of trading under the same name. I strongly recommend that you stay in tower D, the central tower, and the best equipped. Here you can also choose... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Idandb , Thank you for sharing your experiences regarding our hotel. We believe that all comments from our guests should be treated as a priority and of utmost importance. Thus , we apologize for some of our services have not met your expectations. I would add that the entire breakfast menu served in Norton can be requested directly from... More 

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