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Melia Brasil 21

#11 of 57 Hotels in Brasilia
Certificate of Excellence
Hotel website
SHS Quadra 6 - Bl. B, D & F | Asa Sul, Brasilia, Federal District 70316000, Brazil
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Melia Brasil 21
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1,293 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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Arlington, Virginia, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

Lets start with the good, the location is great, the elevators work, as does the sauna. The bad, upon arrival I received a welcome package for "woman traveling alone," consisting of female wipes. I shared a picture because even I found this hard to beleive. Morning wake up call was 20 minutes late, with the barest of a mumbled apology.... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Andreea U I would like to kindly ask you to accept our apologies for the inconvenience about some services were closed during your stay with us. Let me reassure you that we have already taken all the necessary measures in order to avoid this kind of incident and to improve the level of our services. The satisfaction of our... More 

Sao Paulo, SP
Level Contributor
38 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Melia Brasil 21 takes the benefit from being located in a integrated property in the South Hotel Zone, with several restaurants, a street mall and other options, such as the iconic Fogo de Chão Brazilian steakhouse just accross the street. I stayed in the F tower, which seems to be in a lower notch in comparison with the B tower,... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Silvio T, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We apologize for not fully meet your expectations with some services. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

Philadelphia, Pennsylvania
Level Contributor
96 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have now stayed at the Melia 21 for about 20 nights over the past 4-5 years. It continues to be a first-class hotel: very courteous and efficient staff at reception; well-furnished rooms with quite comfortable beds elevators which are quick to arrive; and a fine breakfast. Norton restaurant at the Melia is known for its steaks, but skip the... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Bahia123, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We apologize for not fully meet your expectations with some services. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

Sao Paulo, SP
1 review
2 of 5 stars Reviewed 4 weeks ago

went there on a aweek-end to visit Brasilia, finess and spa were closed. On Sunday bar was closed. It felt dead. Hotel is modern and comfortable but would not advise unless you just want a good bed to sleep in.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Muriel S, I would like to kindly ask you to accept our apologies for the inconvenience about some services were closed during your stay with us. Let me reassure you that we have already taken all the necessary measures in order to avoid this kind of incident and to improve the level of our services. The satisfaction of our... More 

New York City, New York
Level Contributor
30 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed June 6, 2015

property is located at great location , rooms are very comfortable but when you book online you only get their 2 towers which are not great compare to their main central building . main hotel rooms are never sold on line . check in is no matter who you are you will not get rooms before 12 for early check... More 

Was this review helpful? Yes
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Ravi B, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We apologize for not fully meet your expectations with some services. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

2 reviews
5 of 5 stars Reviewed June 4, 2015

Stayed in block D suite. Very spacious. 5 star quality. Reasonable price although my stay was during the world cup. Room service a bit slow. Nothing special about the restaurant and bar in the hotel. Location is good I think several places within walking distance.

Was this review helpful? Yes
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Karim F, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

Brasilia
1 review
4 of 5 stars Reviewed June 1, 2015

hotel is fine in every way except for the very poor lighting in the room. Light is so low that it is hard to read in the room. The room is clean and quiet which is a plus and the hotel staff is very accommodating. The front desk staff was especially friendly and helpful.

Review collected in partnership with Melia Hotels International

Was this review helpful? Yes
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear 631leonardl, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We apologize for not fully meet your expectations with some services. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

Chicago, Illinois
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 31, 2015

I stayed here through work and it was nice. Very beautiful, bar was nice, nothing overly spectacular. I will probably stay somewhere else next time just to see what else the city offers, nothing particularly against the hotel itself.

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Jessica C, The satisfaction of our clients is our most important goal and we firmly believe that quality of services can only be better by listening to their suggestions and complaints to improve our operational procedures. We were very happy with the opportunity to have you again as a guest and hope to exceed your expectations. Sincerely yours, Plinio... More 

Sao Paulo, SP
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 24, 2015

Nice room with all the amenities but WiFi did not work and gym "under repair" Reception gave all instructions to connect WiFi but did not inform there was no connection. Gym was under reform. Sister hotel next door was at least offering vouchers to a gym in the vicinity

Was this review helpful? Yes 1
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear obridges, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe that... More 

London, England
Level Contributor
215 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 327 helpful votes
4 of 5 stars Reviewed May 17, 2015

We were in block D, the main central block, with a dramatic oval atrium over 20 storeys high. Check in was a little slow but our receptionist was charming and helpful. We got a high floor which gave good views over Brasilia. The room was very large, a little dated in decor but in fairly good condition with comfortable beds... More 

Was this review helpful? Yes
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Whinbrook, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe that... More 

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