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Melia Brasil 21

#11 of 56 Hotels in Brasilia
Certificate of Excellence
Hotel website
SHS Quadra 6 - Bl. B, D & F | Asa Sul, Brasilia, Federal District 70316000, Brazil
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Melia Brasil 21
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1,258 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Simplified) first
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  • German first
  • Italian first
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  • All months
    (1258)
  • Mar-May only
    (264)
  • Jun-Aug only
    (327)
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Sao Paulo, SP
1 review
2 of 5 stars Reviewed 2 days ago NEW

went there on a aweek-end to visit Brasilia, finess and spa were closed. On Sunday bar was closed. It felt dead. Hotel is modern and comfortable but would not advise unless you just want a good bed to sleep in.

Review collected in partnership with Melia Hotels International

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New York City, New York
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

property is located at great location , rooms are very comfortable but when you book online you only get their 2 towers which are not great compare to their main central building . main hotel rooms are never sold on line . check in is no matter who you are you will not get rooms before 12 for early check... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Ravi B, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We apologize for not fully meet your expectations with some services. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed in block D suite. Very spacious. 5 star quality. Reasonable price although my stay was during the world cup. Room service a bit slow. Nothing special about the restaurant and bar in the hotel. Location is good I think several places within walking distance.

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Karim F, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

Brasilia
1 review
4 of 5 stars Reviewed 4 weeks ago

hotel is fine in every way except for the very poor lighting in the room. Light is so low that it is hard to read in the room. The room is clean and quiet which is a plus and the hotel staff is very accommodating. The front desk staff was especially friendly and helpful.

Review collected in partnership with Melia Hotels International

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear 631leonardl, Thank you for choosing Meliá Brasil 21 as your lodging in Brasília. We apologize for not fully meet your expectations with some services. We are taking the necessary steps to improve this aspect in their next hosting. Take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza General Manager More 

Chicago, Illinois
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I stayed here through work and it was nice. Very beautiful, bar was nice, nothing overly spectacular. I will probably stay somewhere else next time just to see what else the city offers, nothing particularly against the hotel itself.

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Jessica C, The satisfaction of our clients is our most important goal and we firmly believe that quality of services can only be better by listening to their suggestions and complaints to improve our operational procedures. We were very happy with the opportunity to have you again as a guest and hope to exceed your expectations. Sincerely yours, Plinio... More 

Sao Paulo, SP
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 24, 2015

Nice room with all the amenities but WiFi did not work and gym "under repair" Reception gave all instructions to connect WiFi but did not inform there was no connection. Gym was under reform. Sister hotel next door was at least offering vouchers to a gym in the vicinity

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear obridges, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe that... More 

London, England
Level Contributor
214 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 327 helpful votes
4 of 5 stars Reviewed May 17, 2015

We were in block D, the main central block, with a dramatic oval atrium over 20 storeys high. Check in was a little slow but our receptionist was charming and helpful. We got a high floor which gave good views over Brasilia. The room was very large, a little dated in decor but in fairly good condition with comfortable beds... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Whinbrook, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe that... More 

Washington DC, District of Columbia
Level Contributor
170 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
3 of 5 stars Reviewed May 14, 2015

The Melia 21 has three towers/blocks. Block D is the main block and claims 5 stars. This review is for block F - which I believe caters to business persons (4 stars). The highlight is the hotel's proximity to the Central Park - a great venue for running in the morning. The hotel itself is just so-so, but I would... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear LamaFood, Thanks for sharing your experience about our hotel. We believe that all the comments from our guests should be treated as a priority and of utmost importance. Our hotel offers three different hotel towers according to the needs of our guests. We sincerely apologize for not meeting your expectations in relation to some of our services and facilities.... More 

Rio de Janeiro, RJ
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 13, 2015

Perhaps it is my expectation for kindness here in Brazil, more than efficiency. And after staying in this hotel several times, I gave up to expect anything than a clean room in a suitable geographical location. What disturb me is that there is somewhere-somehow a pretention of excellence, which I cannot really find.

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Ottonino C, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe... More 

IL
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 11, 2015

This hotel was nothing but problems. The gym was closed for refurbishing. The key maker for the room doors did not work the entire time I was there so every time I left the room I had to go to the front desk for new keys that didn't work so back downstairs to find a staff member to escort me... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear albinoviking, I would like to kindly ask you to accept our apologies for all the inconvenience about your last stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important goal and we firmly believe that... More 

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