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Melia Brasil 21

SHS Quadra 6 - Bl. B | D e F- Asa Sul, Brasilia, Federal District 70316000, Brazil
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Melia Brasil 21
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Ranked #22 of 57 Hotels in Brasilia
A recent review
4 of 5 stars Reviewed June 24, 2015
biz_world-traveler_d Kaufbeuren, Germany
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244 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kaufbeuren, Germany
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed June 24, 2015

By Sao Paulo standards, it is very hard to find any hotel at all in Brasilia deserving 4, let alone 5, points. Compared to other options, however, the Brasil 21 Convention Suites by Melia looks like maybe even the best option. As it really comes down to a choice between various evils, here's the list of downsides and upsides: Key... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear biz_world-traveler_d, Thanks for sharing your experience about our hotel. We believe that all the comments from our guests should be treated as a priority and of utmost importance. We sincerely apologize for not meeting your expectations in relation to some of our services and facilities. We are very happy about your comments with the care of our responsible staff.... More 

Panama City, Panama
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed February 2, 2015

This is my frist trip to Brasilia, the company paid for this Hotel. This Hotel has excellent installations the room is perfect, the one I got has 2 different spaces. Very nice. The Restaurant Miró has an excellent optiions for breakfast. The only thing I did not like was the Gym, it is very small (only 3 threadmills and 1... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear imosquera22, Thank you for choosing Brasil 21 Convention Suites as your hosting in Brasília. Take this opportunity to thank your comments, which contribute to improve our services. Best regards, Plinio de Souza General Manager More 

Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 9, 2014 via mobile

This hotel is set back from the street at the bottom curve of a large U. Very quiet rooms and a quiet hotel with all the amenities. Great gym with good workout equipment. Fabulous Brasilian breakfast included with room price. Typical breakfast with, eggs, meats, cheeses, and sweets. Also have great local fresh juices. Restaurant area opens out on to... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear LFalonso, Thank you for choosing Brasil 21 Convention Suites as your hosting in Brasília. Take this opportunity to thank your comments, which contribute to improve our services. Best regards, Plinio de Souza General Manager More 

Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed December 3, 2014

Poor... There are more hookers hanging out in the lobby than options for breakfast. Everything is overpriced, you might as well go down and ask for room service at the front desk, since nobody bothers to answer the phone. Elevators are painfully slow.... Cold pool, no gym... I could go on... This place blows, avoid like the plague. Only positive... More 

Was this review helpful? Yes 1
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Igor A, Thanks for sharing your experience about our hotel. We believe that all the comments from our guests should be treated as a priority and of utmost importance. We sincerely apologize for not meeting your expectations in relation to some of our services and facilities. We werw very happy about your comments with the care of our responsible... More 

São Paulo, São Paulo, Brazil
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed November 26, 2014

I have stayed at Melia Brasil 21 numerous times during 2013. Overall experience was poor, even more if you consider the very high price you have to pay for each night there. Hotel had multiple issues related to its cleanliness, with constant issues of bugs or even dirty towels. Additionally, room service food varied a lot (in quality, taste and... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear 494luizc, Thanks for sharing your experience about our hotel. We believe that all the comments from our guests should be treated as a priority and of utmost importance. We sincerely apologize for not meeting your expectations in relation to some of our services and facilities. We werw very happy about your comments with the care of our responsible staff.... More 

Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed September 17, 2014

I am at this property about 8 times monthly. All rooms are "suite" style and a full breakfast is included in the room rate. The staff is friendly and almost all speak another language above and beyond Portuguese. Best to ask for rooms on the back side of the hotel as street traffic is quite loud. Walking distance to 2... More 

Was this review helpful? Yes
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear LFalonso, Thanks for sharing your experience about our hotel. We believe that all the comments from our guests should be treated as a priority and of utmost importance. We sincerely apologize for not meeting your expectations in relation to some of our services and facilities. We werw very happy about your comments with the care of our responsible staff.... More 

Jackson
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 3, 2014

No hot water, had to take cold shower. Towels were thin and shredded. Floors were VERY DIRTY. Hotel management Cinthia Guedes offere a 10% discount, and walked away, would not come back to explain, front desk was left to deal with issue. Per Cinthia, hotel has hot water issue, but would not be fixed for two weeks. Still does not... More 

Was this review helpful? Yes 1
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear jackisbetter, Thanks for sharing your experience about our hotel. We believe that all the comments from our guests should be treated as a priority and of utmost importance. We sincerely apologize for not meeting your expectations in relation to some of our services and facilities. We werw very happy about your comments with the care of our responsible staff.... More 

West Palm Beach, Florida
Level Contributor
3 reviews
1 of 5 stars Reviewed July 25, 2014

I've stayed at this hotel several times and have been disappointed each time the quality of the internet. access. When I have checked into the hotel they have always given me an internet password for the wifi. Unfortunately, only once has the password worked. I highly recommend that you remain dressed until after attempting to log into the wifi as... More 

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Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Neal C, I would like to kindly ask you to accept our apologies for all the inconvenience about the internet serviceand Fitness Center during your stay with us. Let me assure you that we have already taken all the necessary measures in order to avoid recurrence of situations like these The satisfaction of our clients is our most important... More 

Sydney, Australia
Level Contributor
25 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed July 21, 2014

Stayed here for 2 nights during the World Cup and by far the best hotel I've experienced in Brazil. The rooms are modern and clean, especially in comparison with the typical other hotels I've frequented on my trip. The place could easily qualify as a 5 star hotel in the US, with a friendly staff, good restaurant facilities, and a... More 

Was this review helpful? Yes
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear gte371z, Thank you for choosing Brasil 21 Convention Suites as your hosting in Brasilia. Wet take this opportunity to thank your comments, which help to improve our services. Sincerely, Plinio de Souza - General Manager More 

Orlando, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed July 11, 2014

The rooms are very comfortable with a nice view. They have a nice kitchenette but no silverware to do much with it. There is a very nice park nearby the hotel with an affordable carnival, volleyball courts and massage tents. What I despise about this hotel is the internet. If you are attempting to get some work done with the... More 

Was this review helpful? Yes 2
Plinio_MB, Gerente geral at Melia Brasil 21, responded to this review

Dear Kenneth M, Thanks for sharing your experience about our hotel. We believe that all the comments from our guests should be treated as a priority and of utmost importance. We sincerely apologize for not meeting your expectations in relation to some of our services and facilities. We werw very happy about your comments with the care of our responsible... More 

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