Booked room on their website microtelinn.com, got a "This is a guaranteed reservation." email. Got to the hotel, and they had no record of the reservation and claimed they were sold out. Very young appearing hotel clerk was clueless about how to rectify the situation. Finally, somehow found a room available which was smoking (reserved nonsmoking) and ** charged a... more
Management response from
MicrotelManage, General Manager
It is interesting, Mr. Laguire, that not only do we not show a reservation having stayed at our property under your name, but also that we received no complaint, inquiry, questions, or otherwise regarding the nature of your complaint.
The Microtel Inn & Suites takes great care to service their guests. I know that I am certainly available 24 hours...