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Pestana Convento do Carmo

#5 of 108 Hotels in Salvador
Certificate of Excellence
5.0 of 5
Rua do Carmo, 1 | Pelourinho, Salvador, State of Bahia 40301-330, Brazil
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Pestana Convento do Carmo
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Ranked #5 of 108 Hotels in Salvador
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Pamela B
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437 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel is so special in all respects. It is historic and beautiful. It provides comfort and excellent service. It was well located for touring the historic district. The value is excellent. We recommend this wonderful hotel!!!!

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mrs Pamela, Thank you very much for choosing the Pestana Convento do Carmo Hotel, and for sharing your feedback with us. We are happy that you enjoyed your stay, and we hope that you will return and become a regular guest of ours. We would like to thank you for your recommendation. We look forward to welcoming you back... More 

Bangkok, Thailand
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

The Convent is nice and picturesque conveniently located near the Pelourinho. The rooms are comfortable BUT the management gives you a free bottle of water the FIRST day only ( never experienced this kind of cheap policy anywhere in the world in this kind of hotel!!). We were told that we should get water from the bar! Considering the price... More 

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Guest, Thank you for choosing the Pestana Convento do Carmo Hotel, and for your feedback regarding your stay. We are sorry to know that your experience at our hotel did not meet your expectations. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar... More 

London, United Kingdom
1 review
4 of 5 stars Reviewed 5 weeks ago

We recently stayed at this lovely hotel which we found a true oasis away from the general noise of the historical quarter. The staff went out of their way to help us when we had a difficult experience and we were truly grateful. I would not hesitate to recommend this hotel.

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mrs Judith, We would like to thank you for staying with us at the Pestana Convento do Carmo Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks.... More 

Palm Beach, Florida
Top Contributor
56 reviews 56 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 17, 2015

Quite unique staying in a converted Convento. Our 2 story Suite was very nice. Air conditioning worked really well. The room was just a bit dark and the bathroom a tad tiny, but loved the experience. The staff was very accommodating. The pool in the center was round and doubled as a fountain. I though that was creative. Full buffet... More 

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pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Michael, Firstly, we would like to take this opportunity to thank you for choosing the Pestana Convento do Carmo Hotel as your destination. Thank you for your comments and helpful review. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel. Thank you again for having... More 

Los Angeles, California
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 14, 2015 via mobile

this is the second time I have stayed at this boutique like hotel; the rooms are outstanding, the staff very friendly and helpful, the location magnificent! I highly recommend it! It is located in the heart of Salvador historic site: it is breathtaking!

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Guest, We would like to thank you for staying with us at the Pestana Convento do Carmo Hotel, and for taking the time to send us your comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members. Thank you for your recommendation. And thank you again for your preference.... More 

Antwerp, Belgium
Top Contributor
69 reviews 69 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 13, 2015

We stayed in a loft room with bedroom and bathroom on upper floor, living room and additional toilet on other level. The espresso machine in the room was a nice surprise. The reception staff is extremely helpful and friendly. The breakfast buffet is average.

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Guest, Thank you for choosing the Pestana Convento do Carmo Hotel, and for sharing your feedback with us. We are happy to know that you enjoyed your time spent in our Hotel. We also inform you that we have taken note of your comments about the breakfast buffet. Your comments are very important to us for improve the quality... More 

tcunha
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed January 13, 2015

We decided to commemorate our friend's 50th birthday at this restaurant. To say it was a disappointment is an understatement. TERRIBLE food and mediocre service. When we sang happy birthday, our server turned and walked away never acknowledging the special moment. We asked to speak to the manager about the food but were told no one was on site. Incredible.... More 

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mr. Cunha, Thank you very much for the time you took to share your comments regarding your recent experience in our restaurant. AS discussed in the emails we have exchanged, experiences like those you described are not part of our company service standards, and I have personally taken it upon myself to introduce the necessary changes to correct the... More 

Milan, Italy
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed January 11, 2015

My family and me just spent a week in this fantastic hotel, probably the best hotel were to be. The friendly atmosphere mixed with the unique venue - a fantastic old style convent in the heart of Pelurinho - gives the opportunity to have a unique experience of the day and night life at Salvador. Rooms are big and cousy,... More 

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mr Ugo, Thank you very much for your detailed review following your recent stay at the Pestana Convento do Carmo Hotel. Your comments are most appreciated. We always strive to provide a warm and welcoming experience to our guests, and we are happy that you enjoyed the hotels services and facilities. Your comments will be shared with the reception... More 

Istanbul, Turkey
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 9, 2015

I am now visiting this hotel which once was a convent.It is a clean,quite place in the historic part of Salvador.It has a wonderful outside pool.the rooms are clean and large.The service at the hotel was good.there was a group playing very nice music at the restaurante.I enjoyed staying at this wonderful place.The buffet breakfast was wonderful but the service... More 

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mrs Melda, Thank you so much for choosing our Hotel, and for having taken your valuable time to comment your stay with us. Certainty, your comments are very important to us. We would like to inform that we will focus on the necessary improvement measures regarding the restaurant service and quality. We hope that you will return to the... More 

Copenhagen, Copenhagen, Denmark
Contributor
17 reviews 17 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 7, 2015

For a family stay for a few days in Salvador Bahia, teh COnveto do Carmo was perfect. Especially the very friendly staff and service levels made the difference. The restaurant was ok with high servicelevls and quality, but only new years evening the buffet could have been much better, both in quality and quantity, but that was the only minor... More 

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pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mrs Eva, We thank you for choosing the Pestana Convento do Carmo Hotel and for the feedback regarding your stay with us. We are very sorry to know that the New Year’s dinner did not meet your expectations. We would like to inform that your comments help us to identify and improve the mentioned deficiencies. Hoping to welcome you... More 

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