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Pestana Convento do Carmo

#5 of 108 Hotels in Salvador
Certificate of Excellence
Rua do Carmo, 1 | Pelourinho, Salvador, State of Bahia 40301-330, Brazil
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Pestana Convento do Carmo
Best prices for: 1 room 1 guest
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Ranked #5 of 108 Hotels in Salvador
Certificate of Excellence
A recent review
5 of 5 stars reviewed 2 days ago
Gabriela G Buenos Aires, Argentina
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464 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Buenos Aires, Argentina
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed at the Convento do Carmo this june. Set in a restored ancient convent, the hotel has very spacious and well furnished rooms. The restaurant and the bar are very stylish too, and there are a swimming pool and a gym. The place is magnificent and the personal very well trained. The location is perfect, in... More 

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Surrey, UK
Level Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
2 of 5 stars Reviewed 1 week ago

The convent is set at the end of the safe tourist location. We had a warm welcome but the reception and general outside area smelt of food and rather musty. The rooms are very dark as they have tiny windows. Clean ,quiet and small. Confortable beds. Dreadful towels, almost threadbare. We ate at the restaurant our first evening as we... More 

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pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mrs Mary, Thank you for choosing the Pestana Convento do Carmo Hotel and for your comments regarding your stay. We are very sorry to know that your experience did not meet your expectations. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations... More 

Park City, Utah
Level Contributor
173 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 stars Reviewed May 11, 2015

This is a review of the public areas and restaurant only since the restaurant is not identified separately. It is as beautiful an environment for dinner as you could imagine: an opulent terrace setting with adjacent tropical garden with fountains in the hotel courtyard. Service is nice enough, but after our order was taken, we delivery of food was very... More 

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pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Guest, We thank you for choosing the Pestana Convento do Carmo Hotel and the Conventual Restaurant and for sharing your feedback with us. We are happy that you enjoyed our restaurant. We have taken note of your comments about the service. Certainty, your comments are very important to us. We look forward to welcoming you back in the future.... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 20, 2015

This hotel is so special in all respects. It is historic and beautiful. It provides comfort and excellent service. It was well located for touring the historic district. The value is excellent. We recommend this wonderful hotel!!!!

Was this review helpful? Yes 1
pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mrs Pamela, Thank you very much for choosing the Pestana Convento do Carmo Hotel, and for sharing your feedback with us. We are happy that you enjoyed your stay, and we hope that you will return and become a regular guest of ours. We would like to thank you for your recommendation. We look forward to welcoming you back... More 

Bangkok, Thailand
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 17, 2015 via mobile

The Convent is nice and picturesque conveniently located near the Pelourinho. The rooms are comfortable BUT the management gives you a free bottle of water the FIRST day only ( never experienced this kind of cheap policy anywhere in the world in this kind of hotel!!). We were told that we should get water from the bar! Considering the price... More 

Was this review helpful? Yes 2
pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Guest, Thank you for choosing the Pestana Convento do Carmo Hotel, and for your feedback regarding your stay. We are sorry to know that your experience at our hotel did not meet your expectations. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 14, 2015

We recently stayed at this lovely hotel which we found a true oasis away from the general noise of the historical quarter. The staff went out of their way to help us when we had a difficult experience and we were truly grateful. I would not hesitate to recommend this hotel.

Was this review helpful? Yes 1
pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mrs Judith, We would like to thank you for staying with us at the Pestana Convento do Carmo Hotel, and for taking the time to send us your valuable comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members, whom I am certain will be encouraged with your remarks.... More 

Palm Beach, Florida
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 17, 2015

Quite unique staying in a converted Convento. Our 2 story Suite was very nice. Air conditioning worked really well. The room was just a bit dark and the bathroom a tad tiny, but loved the experience. The staff was very accommodating. The pool in the center was round and doubled as a fountain. I though that was creative. Full buffet... More 

Was this review helpful? Yes 1
pestana, Gerente geral at Pestana Convento do Carmo, responded to this review

Dear Mr Michael, Firstly, we would like to take this opportunity to thank you for choosing the Pestana Convento do Carmo Hotel as your destination. Thank you for your comments and helpful review. We do hope to have the opportunity in the near future to welcome you, your friends and family back at our hotel. Thank you again for having... More 

Los Angeles, California
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 14, 2015 via mobile

this is the second time I have stayed at this boutique like hotel; the rooms are outstanding, the staff very friendly and helpful, the location magnificent! I highly recommend it! It is located in the heart of Salvador historic site: it is breathtaking!

Was this review helpful? Yes 1
pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Guest, We would like to thank you for staying with us at the Pestana Convento do Carmo Hotel, and for taking the time to send us your comments. It´s always gratifying to receive positive feedback, and your kind comments will be shared with all the staff members. Thank you for your recommendation. And thank you again for your preference.... More 

Antwerp, Belgium
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed January 13, 2015

We stayed in a loft room with bedroom and bathroom on upper floor, living room and additional toilet on other level. The espresso machine in the room was a nice surprise. The reception staff is extremely helpful and friendly. The breakfast buffet is average.

Was this review helpful? Yes 1
pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Guest, Thank you for choosing the Pestana Convento do Carmo Hotel, and for sharing your feedback with us. We are happy to know that you enjoyed your time spent in our Hotel. We also inform you that we have taken note of your comments about the breakfast buffet. Your comments are very important to us for improve the quality... More 

tcunha
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 13, 2015

We decided to commemorate our friend's 50th birthday at this restaurant. To say it was a disappointment is an understatement. TERRIBLE food and mediocre service. When we sang happy birthday, our server turned and walked away never acknowledging the special moment. We asked to speak to the manager about the food but were told no one was on site. Incredible.... More 

Was this review helpful? Yes 1
pestana, General Manager at Pestana Convento do Carmo, responded to this review

Dear Mr. Cunha, Thank you very much for the time you took to share your comments regarding your recent experience in our restaurant. AS discussed in the emails we have exchanged, experiences like those you described are not part of our company service standards, and I have personally taken it upon myself to introduce the necessary changes to correct the... More 

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