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Vila Gale Salvador

Rua Morro Escravo Miguel, 320 | Ondina, Salvador, State of Bahia 41700000, Brazil
Hotel amenities
Vila Gale Salvador
Best prices for: 1 room 1 guest
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Ranked #38 of 108 Hotels in Salvador
A recent review
3 of 5 stars reviewed 2 weeks ago
s b Hamilton, Bermuda
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840 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hamilton, Bermuda
Contributor
14 reviews 14 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Upon arrival, they couldn't locate our reservation and made no effort to communicate or apologize while we stood there for 30 minutes waiting. Seems they had to enter the booking manually, then they tried to charge more than we had reserved for. Finally got the keys to our room and realized they put us in rooms with double beds and... More 

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Hamilton, Bermuda
Contributor
13 reviews 13 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The Good: Salvador is an amazing place with rich history, architecture and cuisine. The bar man, the concierge, the bellmen were all great people who were willing to go the extra mile to help us. In as much english as each person could they gave us directions, suggestions and were truly eager to ensure that we had a good time... More 

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Bermuda
Contributor
15 reviews 15 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Check-in was a circus. The front desk folks couldn't find our reservation, then tried to charge us the wrong price and sent us to a street view room with twin beds when we had paid extra for ocean views and requested a queen bed. The two ladies who checked us in made absolutely no effort to communicate with us or... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 31, 2015

I was at this hotel for one night in January 2015. Staying here was a nightmare, and it was by far the worst experience I've ever had at a hotel. I don't know where to start, but I'll try : 1. None of the staff knows English. This makes it harder than expected, especially at an upscale hotel like this... More 

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VilaGaleHoteis, Gerente de relações com clientes at Vila Gale Salvador, responded to this review

Dear Mr aniruddhc, We would like to thank you for your comments about your stay at the Hotel Vila Galé Salvador, which we took notice. Once our main goal is to serve our clients, exceeding their expectations whenever possible, your comments are very important and help us to correct eventual weaknesses and to improve our services, which we pretend to... More 

Contributor
19 reviews 19 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 2, 2015

Amazing staff. Internet a little slow but usable. Great breakfast with a lot of choice. The rooms are old but in good condition. Right next to the ocean with plenty of taxis on the door so you can go anywhere.

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Melbourne, Australia
Contributor
18 reviews 18 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 26, 2014 via mobile

Situated right by the beach in the quieter area of town, I found this hotel to be excellent for My stay in Salvador. I had an ocean view room which was a great decision, as it really made the stay memorable. What a beautiful view to see everytime you walk in! The hotel itself is clean and more than adequate... More 

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Sao Paulo, SP
Top Contributor
83 reviews 83 reviews
34 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 2, 2014

The hotel has the best location if you would spend the Carnival in Salvador! I stay at this hotel for more than 7 years in a row and they are able to handle the crowd very well. The hotel needs a lot of structural improvements, such as room maintenance, new equipments, restaurant options, etc... but, it is a very good... More 

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VilaGaleHoteis, Gerente de relações com clientes at Vila Gale Salvador, responded to this review

Dear Mr(s) Joao129, We would like to thank you for your comments about your stay at the Hotel Vila Galé Salvador, which we took notice. Once our main goal is to serve our clients, exceeding their expectations whenever possible, your comments are very important and help us to correct eventual weaknesses and to improve our services, which we pretend to... More 

Senior Contributor
25 reviews 25 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed November 1, 2014 via mobile

terrible rooms, very very poor. A small and old reception. Food as at low budget school. It is an old structure which needed to be rebuilt. I think that they are going to do it as if they will keep this average level soon they will loose a lot of clients who remember as it was in the past. What... More 

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VilaGaleHoteis, Gerente de relações com clientes at Vila Gale Salvador, responded to this review

Dear Mr(s) Naima, We would like to thank you for your comments about your stay at the Hotel Vila Galé Salvador, which we took notice. Once our main goal is to serve our clients, exceeding their expectations whenever possible, your comments are very important and help us to correct eventual weaknesses and to improve our services, which we pretend to... More 

Rio de Janeiro
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 14, 2014

Although the room is ok (not for that rating, for sure) the bathroom was dirty, breakfast was awful, and the service is one of the worsts i've ever seen. The crew couldn't care less about the guests. No apologies, no education, no training.

Was this review helpful? Yes 2
VilaGaleHoteis, Gerente de relações com clientes at Vila Gale Salvador, responded to this review
Google Translation

Prezada Sra Gluz, Vimos pela presente agradecer-lhe os comentários sobre a sua estadia no Hotel Vila Galé Salvador, dos quais... More 

Istanbul, Turkey
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 20, 2014

hotel is at a good location on the atlantic coast, both 5 minutes by taxi (about 20-25 minutes on foot) to nightlife area and also to the city centre, which are on the opposite direction. As the taxi fares are cheap in the city location is good. Staff is helpful and kind. Rooms are big enough and clean. Breakfast is... More 

Was this review helpful? Yes 1
VilaGaleHoteis, Gerente geral at Vila Gale Salvador, responded to this review

Dear Mr(s) Cmeric, We would like to thank you for your comments about your stay at the Hotel Vila Galé Salvador, which we took notice. Once our main goal is to serve our clients, exceeding their expectations whenever possible, your comments are very important and help us to correct eventual weaknesses and to improve our services, which we pretend to... More 

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Amenities