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All 40 Manaus hotels

Novotel Manaus

1.0 of 5 Hotel   |   Av. Mandii, No. 04 | Distrito Industrial, Manaus, State of Amazonas 69075-140, Brazil
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Ranked #21 of 40 Hotels in Manaus
A recent review
4 of 5 stars Reviewed July 31, 2014
Timrich001 Manchester, United Kingdom
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161 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Manchester, United Kingdom
1 review
4 of 5 stars Reviewed July 31, 2014

This is not a romantic hotel in the heart of the Amazon but it is a very good one, with excellent and very friendly staff. It is situated in Manaus' business district about 20 minutes from the city itself but that is its only drawback. The pool is lovely, the breakfasts outstanding and the rooms modern and clean. Recommended.

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H0470, Gerente de recepção at Novotel Manaus, responded to this review

We appreciate your review, The Novotel Manaus is all refurbished with swimming pool, gym, restaurant, everything for a great customer service. Can be used both by business travellers or leasure, couples or family. We hope to see you soon. Regards Juliana Nunes Reception Manager Novotel Manaus More 

Sugar Land, Texas
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed June 29, 2014

Paid a lot of money in advance to book this place for the world cup. When we arrived we were informed that the hotel had structural integrity issues and we were being transferred to another hotel. This happen to a number of groups. So the hotel is either unsafe to stay in or they were overbooked and lied to us.... More 

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Adelaide, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 13, 2013

We stayed at this hotel before and after a tour of the Amazon. The staff were amazing and made us feel very welcome. Although this hotel may not be five star, the rooms were very clean and it was easy to transit to the Port. We had an awesome time chatting to the staff and GM and even had a... More 

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Sao Jose Dos Campos, Brazil
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 12, 2013

Accor did not inform on the site the fact that the hotel was in the midde of major repairs. The reason I choose Novotel was because of its service, silence to rest after a long day, its breakfast and restaurant. On arrival the hotel was in repairs, the breakfast was not of the same standard as on previuos occasion, and... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
Laguna Beach, California
Top Contributor
65 reviews 65 reviews
22 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 30, 2012

Near the Ferry, not central but great if departing to go up the Amazon. The rooms are clean and spacious. Pool and gym are basic. The restaurant/drinks are overpriced and yes, stay away from the lunch buffet!!!

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JulianaBorba, Guest Relations Manager at Novotel Manaus, responded to this review

Thank you for letting us know how you feel when you stayed with us at the Novotel Manaus. We appreciate your comments about your stay and we apologize for not attending all your expectations on our lunch buffet. We thank you again for your feedback and wish to better serve you in another opportunity. Sincerely, Juliana Borba Assistant Manager Novotel... More 

Houston, Texas
Top Contributor
107 reviews 107 reviews
24 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed September 23, 2012

It's an okay place to crash if you're transiting through Manaus (though it's kinda in the middle of nowhere). The rooms are clean and the staff is pretty good. The breakfast is okay too, but DON'T do the lunch buffet as it's $50USD and isn't that great.

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JulianaBorba, Guest Relations Manager at Novotel Manaus, responded to this review

Thank you for telling us about your stay at the Novotel Manaus, We would like to apologize for not attending all your expectations on our lunch buffet but we kindly appreciate the comments. We thank you again for your feedback and wish to better serve you in another opportunity. Sincerely, Juliana Borba Assistant Manager Novotel Manaus More 

Cambridge, Canada
Senior Contributor
36 reviews 36 reviews
29 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 31, 2012

If you're going to Manaus on a business trip, this hotel may be a good option due to its location close to the industrial distric. The hotel is dated and smells funny. Old a/c system are old, noisy and believe me you will need on all night long. Breakfast is good as well as the bar.

Was this review helpful? Yes 1
JulianaBorba, Guest Relations Manager at Novotel Manaus, responded to this review

Dear Sir, Thank you for letting us know about your stay at the Novotel Manaus. It is very important for us to receive guests comments as we continuously improve our services. We hope to see you again. Warm regards, Juliana Borba Assistant Manager Novotel Manaus @: h0470-gm1@accor.com.br t: +55 92 2123 1280 More 

A TripAdvisor Member
4 of 5 stars Reviewed March 14, 2012

Accorhotels.com stated a promotion in price for the month of March--which never was given. As I waited until March to reserve to take advantage of the price promotion, when I actually reserved the room in March, the price had increased. Our stay at Novotel, however, was great, as always. Friendly service! Great hotel!

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JulianaBorba, Guest Relations Manager at Novotel Manaus, responded to this review

Dear Sir, Thank you for letting us know about your stay at the Novotel Manaus. It is always important to receive guests reviews. We also apologize for not attending the promotion you mentioned, although we offer more than one promotion and we are not sure which one you refer to. If there is anything we could help you with for... More 

A TripAdvisor Member
3 of 5 stars Reviewed December 13, 2011

The hotel is confortable, the rooms have a good size. The price I paid was fair. The old small TV sets and poor cable selection are not compatible with the hotel category. I've had problems in connecting to the internet and even though I got all kinds of attention and help from the hotel personnel, the problem was solved only... More 

Was this review helpful? Yes
JulianaBorba, Guest Relations Manager at Novotel Manaus, responded to this review

Dear Sir, Thank you for your comments regarding your stay at the Novotel Manaus. It is always important to receive our guests responses in order to continuously improve our services. We also would like to apologize for not attending all of your expectations. I take this opportunity to inform that we have 55 channels on our cable tv. Once again... More 

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Additional Information about Novotel Manaus

Address: Av. Mandii, No. 04 | Distrito Industrial, Manaus, State of Amazonas 69075-140, Brazil
Location: Brazil > State of Amazonas > Amazon River > Manaus
Price Range (Based on Average Rates): $
Hotel Class:1 star — Novotel Manaus 1*
Number of rooms: 167
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Also Known As:
Manaus Novotel
Novotel Manaus AM, Brazil

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