The hotel is confortable, the rooms have a good size.
The price I paid was fair.
The old small TV sets and poor cable selection are not compatible with the hotel category.
I've had problems in connecting to the internet and even though I got all kinds of attention and help from the hotel personnel, the problem was solved only...
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Dear Sir,
Thank you for your comments regarding your stay at the Novotel Manaus. It is always important to receive our guests responses in order to continuously improve our services.
We also would like to apologize for not attending all of your expectations. I take this opportunity to inform that we have 55 channels on our cable tv.
Once again...
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I stayed at the Novotel in Manaus as the usual hotel I stay in when travelling there for work was full.
The hotel is basic, but does the job. The rooms like most in Manaus are clean but dated in appearance.
The best feature for me of the hotel is the restaurant, there is plenty variety, with plenty of Brazilian...
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Dear Sir,
We appreciate your comments regarding your stay at the Novotel Manaus. A positive feedback is always a contribution for our continuous improvement.
Once again we thank you for telling us about your experience, and hope to see you soon.
Kind regards,
Juliana Borba
Assistant Manager
Novotel Manaus
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We spent one night here on our way up the Amazon. The staff were very friendly and helpful. The room was clean and had all the basics including comfortable bed and nice shower. Good air conditioning. Free wifi though reception in the room was poor. Free internet computer in the lobby. Nice buffet breakfast for extra cost. Not much to...
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We thank you for the comments regarding your stay at the Novotel Manaus. We are sure that feedbacks always serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for letting us know about your experience, and we hope to see you soon.
Kind regards,
Juliana Borba...
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I don't much enjoy giving bad reviews but this hotel was awful. First off it looks like mental hospital, two: it smelled heavily of mold in every room, three: the beds were hard as a rock and the blankets were absolutely disgusting, four: room service was terrible. I ordered a sandwich and fries, think it would be reasonable? It was...
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I appreciate your comments regarding your stay at the Novotel Manaus and apologize for not attending all your expectations. I'd also like to inform that we are planning on a refurbishment in the near future and hope to have the opportunity to better serve you in another oppportunity.
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I know this Hotel since 11 years. Nothing has been reformed or done. They only thing which has changed is the price. It is more expensive each time I go there. This time I had to change the room 2 times > 1st Air con not ok, 2nd Safe not ok, 3rd TV not ok, finally I even broke the...
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Thank you for your comments about the Novotel Manaus. I am sorry for not attending all your expectations and for the problems you've experienced during your stay. I'd also like to inform that we are planning on a refurbishment in the near future and I hope to have you with us again so we can improve our impressions on you...
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Yes, it was!
Why did we go to Manaus ? This is where our wonderfull journey should have started on the Amazon river. We booked the hotel because it is part of the Novotel chain and could therefore not be bad. What a mistake!
After being on the way for more than 20 hours, we expected to arrive in an...
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Thank you for your comments referring to your stay at the Novotel Manaus and we are sorry that your experience did not meet your expectations.
At Novotel, we strive to provide a superior service experience, although sometimes we do not seem to achieve it equally.
We'd like to take the chance to inform that we are planning on a refurbishment...
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I was very let down by booking this hotel... Since it was a Novotel hotel, i booked it blindly. But after 30 hours of travelling from India to South America, we landed in this hotel to take our cruise the next day. The hotel had promised us hotel pick up but no car showed up. it was 12 30 in...
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We appreciate your comments about your stay at the Novotel Manaus and we apologize for not attending all your expectations.
We would like to inform that we do not offer transportation, althought we have partners who can provide that service. We are sorry that the service didn't happen as planned and we'll take better care on choosing our partners for...
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Nice hotel with clean and spacious rooms. It is outside downtown, which did not bother us, as we were only staying one night there, before heading for our lodge in the Amazonas.
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I appreciate your comments regarding your stay at the Novotel Manaus. It is always a pleasure to receive positive feedback.
I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope to have you again...
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This hotel was comfortable. The staff's English skills were poor. The breakfasts were great and there was a complementary snacks, coffee and rum available for guests. The pool is in a well-kept garden. A live folk group played music on weekend afternoons. Nothing very interesting in easy walking distance, but a mall is within a short taxi ride.
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