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Holiday Inn Manaus

#1 of 40 Hotels in Manaus
Certificate of Excellence
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Av. Rodrigo Otavio 3721 - Crespo, Manaus, State of Amazonas 69077-000, Brazil
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Holiday Inn Manaus
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Holiday Inn Manaus
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386 reviews from our community

Traveler rating
    211
    138
    30
    5
    2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Sao Paulo, SP
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Rooms offer a good shower, comfortable bed and basic amenities. TV image was unacceptable for the nowadays standard. Bed side lamp did not wok. The worst was that they failed to call me in the morning on the requested time. Breakfast was within the average Manaus hotels use to offer or say so so. Staff is very friendly. I would... More 

Was this review helpful? Yes
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear Moris A, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I've stayed for business on four different occasions, the service is great and everyone is always smiling and willing to help. Especially Varney and Johnathan. The Naia breakfast and dinners are great as well, I would recommend this hotel in Manaus.

Was this review helpful? Yes
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear Rolando L, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again soon. Kind Regards, Pablo Pacheco Rooms Division & Quality Manager More 

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel is old and tired. Need some paint and TLC. Water pressure in the showers was non-existant and the food was quite poor. Air-conditioning the first night didnt work, and second night I froze!

Was this review helpful? Yes
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear OrvarDraken, Thank you for bringing this to our attention. Your feedback is extremely valuable for us. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we... More 

Manaus, AM
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent service, nice accommodation and good service, Jhonathan Silva is a nice person with awesome service and can speak multiple languages. That was great! I had a wonderful experience to stay here and hope to come back soon. He should be promoted and be the manager in the future. The only thing i need to point out is: Outside of... More 

Was this review helpful? Yes
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear sjkdasudivu, Thank you so much for your review of our hotel. I am pleased to hear that you enjoyed our installations and services. Rest assure that our hotel are strategically located in the Industrial District with a good relationship with the government in order to provide security for all our guests not only in the hotel but also on... More 

Moscow
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 15, 2015

Nice hotel in Manaus. Room was very comfortable. Very helpful employees. The hotel is outside of city center, but mini shopping mall is few steps away, supermarket is nearby as well. City center can be reached by inexpensive taxi. Recommended.

Was this review helpful? Yes
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear Mikemsk, Thank you for your review and your recommendation. Thank you for your kind words on describing us. Please let us know when you have plans to visit us once again. It will be a pleasure having you with us one more time. Greetings from Manaus, Pablo Pacheco Rooms Division & Quality Manager More 

Athens, Greece
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2015

I spend 3 weeks during February 2015 in Manaus for a business trip. The hotel is a decent business accommodation. The employees of the hotel services were always keen to help. The room was always clean. The menu in the restaurant need to be updated. The wifi signal is very good all around the hotel. The small gym is good... More 

Was this review helpful? Yes 2
HolidayInnManaus, Front Office Manager at Holiday Inn Manaus, responded to this review

Dear Tkaratsiol-1977, We appreciate for the time spent on this review. It is always great hearing from our guests. Thank you for your words about our staff and structure. Please rest assure that we are work vigorously to perform an even more remarkable moments to our guests in all aspects. Hope to see you back soon. Kind regards, Pablo Pacheco More 

bordighera
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 26, 2015

I've been here several times and it continues to be a good solution for business. Personnel is kind and professional, good buffet for breakfast and dinner Some troubles to get right temperature from A/C

Was this review helpful? Yes
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear jft973, We appreciate the time taken to make your comment, it helps us to improve our service. We regret that the A/C has not met your expectations, we will immediately inform the relevant department. Thank you for your loyalty, we are looking forward to welcome you again on your next visit to the city. Best regards, Pablo Pacheco Quality... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 20, 2015

We got transferred to this hotel after our flight out of Manaus was cancelled. We were dreading what we were going to be taken to and we were so pleasantly surprised. The room was spacious, clean, air conditioned, comfortable with tv, coffee making facilities and great wi fi. Dinner was buffet style and had an amazing choice and very good... More 

Was this review helpful? Yes 2
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear Dawn L, Thank you very much for having selected our hotel and for sharing excellent feedback. I am pleased to hear that we exceeded your expectations and made your stay with us an excellent one. We look forward to your presence on future occasions to provide the same great service as usual. Warm Regards, Pablo Pacheco Quality Manager More 

Singapore, Singapore
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 13, 2015

For the past few months I have been travelling to Brazil on business trip almost every other week. The Holiday Inn is opposite our plant in Manaus so it's an ideal location. When I first went there i was not to impressed given the standard that I was used to in Asia Pacific. However, the rooms are alway cleaned to... More 

Was this review helpful? Yes 1
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear MSJMG, Thank you so much for your great review of our hotel. I am delighted to have read your lovely feedback about our team and thank you so much for that. It is well deserving of them and I will be sure to pass on your feedback. We do look forward to having you return again soon. All the... More 

Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 5, 2015

We stayed here while transferring to and from an Amazon trip. It was a nice bed and good shower so very relaxing while we waited to head out or our flight back. The service was very friendly. The room service wasn't great but still not too bad. It was a very easy experience when all we wanted to do was... More 

Was this review helpful? Yes 1
HolidayInnManaus, Manager at Holiday Inn Manaus, responded to this review

Dear Henry W, Thank you for your time to share your review with us. We are glad to know that you had a relaxing stay in our property. Our main goal is our guests' satisfaction. We are looking forward to welcome you back in our hotel in the near future. Kind Regards, Pablo Pacheco Quality Manager More 

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