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Holiday Inn Express Hotel & Suites Richmond North Ashland

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107 South Carter Road, Ashland, VA 23005
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Holiday Inn Express Hotel & Suites Richmond North Ashland
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190 Reviews from our TripAdvisor Community

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Seymour, Connecticut
Level Contributor
62 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A recent trip to Florida from New England meant an overnight stay along the way. Holiday Inn Express is my hotel of choice and their were a good number of choices along the I-95 route. Located just outside of Richmond, Virginia, this hotel was the perfect spot to break up the trip. The hotel is situated just off of Route... More 

Helpful?
Thank Gaelic_Gypsy
Shahhe88, Front Office Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

Good afternoon Gaelic Gypsy, We are thrilled you chose our Holiday Inn Express in Ashland on your way to New England and it glad was convenient to Route 95. We are very glad to hear you enjoyed the clean suite and it was spacious for your family! It's wonderful that Michelle was able to accommodate your family with a late... More 

Boston, Massachusetts
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Pros = easy access to 95, quiet, good sleeping Cons = lobby under construction (we knew that coming in, and were OK with that, but others might not like it), broken toilet seat, burned out lightbulb on bathroom mirror, and inactive key cards given upon arrival, which necessitated a return to trip to lobby to activate (hate that!)

Helpful?
Thank SassafrassTree
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

Thank you for staying at our hotel and we appreciate your review. We are glad to hear that our location off of I-95 was convenient and that you got good, quiet rest, but we are sorry that we missed the mark on the light bulb, toilet seat and room keys. Unfortunately, yes, we are under construction, so we have to... More 

Mays Landing, New Jersey
Level Contributor
22 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 29, 2015

We always use the Holiday Inn Express while traveling to our destination. This one has just had renovations and is very well done. Comfortable, clean and pleasant personnel. Lucky to get this one, we got the last room available. Actually stopped at 4 other areas which were all booked. This will definitely be on our list next year when we... More 

Helpful?
Thank 836cass
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

Thank you, 836cass, for staying at our hotel and giving us such an excellent review. We are always glad to hear when our guest had a good experience with us and I guess you could say we save the best room for the last guest! We do hope to see you again when our renovations are completed. More 

Canastota, New York
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed December 27, 2015

I would definitely recommend this hotel to use while traveling south. Roads were very very crowded and we were exhausted from 12 hours of driving. Called and was able to make a reservation for that evening. Got a good rate by using AAA and AARP. Was able to get a king room on the first floor. Was initially concerned that... More 

Helpful?
Thank AnnW562014
Washington
Level Contributor
258 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed December 20, 2015

dropped off our daughter at VCU and headed back to DC. Too tired to drive we stopped at HIE to rest overnight and tackle the drive the next morning. We arrived pretty late and the person at the desk (shorter young lady with glasses on) was sweet. The hotel was in the middle of renovations. I wish we had known.... More 

Helpful?
Thank Mike G
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

Thank you Mike G for your review. We are glad that you stopped by our hotel on your way back to DC after dropping off your daughter at college. Hotel renovations are a good thing in the long run, but I apologize that it affected your stay. We replaced our carpet and wallpaper, which is why the room numbers were... More 

Blacksburg, Virginia
Level Contributor
85 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed December 3, 2015

Reviews are right - this place is convenient. It also has comfy beds and an okay breakfast. However, our room was filthy. There were crumbs on the table and hairs in the bathroom, actually on the "clean" washcloths. We also found a jewelry box on the floor (with jewelry in it that we promptly turned into the front desk), obviously... More 

Helpful?
Thank taraship
Shahhe88, General Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

We are glad to hear that our location and breakfast were good and that our beds were comfy, taraship, but we are oh so disappointed that you did not completely enjoy your stay with us. First we do appreciate your honesty in turning in that valuable jewelry that was left behind. I'm not exactly sure where you found it in... More 

Hickory, North Carolina
Level Contributor
6 reviews
5 of 5 stars Reviewed November 22, 2015 via mobile

We stayed at this hotel driving through on our travels. The hotel was clean and looked to be recently updated or new. The night desk agent was well dressed and pleasant. The hotel is located next to a Cracker Barrel. I would recommend this hotel to any one. Will stay here again if in area.

Helpful?
Thank J S
Shahhe88, General Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

Thanks JS for staying at our hotel and giving us such a positive review. We take great pride that you found our hotel to be clean, our staff to be pleasant and the building to be new-looking. Believe it or not, we just celebrated our 10th birthday and are set to undergo some renovations this winter. So be sure to... More 

Jacksonville, Florida
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed November 19, 2015

The hotel was your average Holiday Inn with a nice selection of breakfast items. The biggest difference was that the staff was outstanding. When we checked in we were upgraded to a suite and that made a big difference being there 3 nights. Every time we walked through the lobby the front desk people greeted us with a smile and... More 

Helpful?
Thank Linda S
Shahhe88, General Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

Linda S., we are so glad that you enjoyed your stay with us and that you found our staff to be outstanding! We pride ourselves on making sure our guests are happy, so Im glad that you shared that with us. We are also happy to hear that the king suite upgrade was a good fit for your stay needs... More 

Akron, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 18, 2015

We spent a week at this hotel and were pleased with the experience. Front desk staff was always friendly. The hotel's location is convenient for sightseeing at a number of historic locations and is reasonably close to downtown Richmond. The Heat/AC system in our king suite was noisy, but it kept our room comfortable.

Helpful?
Thank Thomas C
Shahhe88, General Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

Thank you Thomas C., not only for being our guest for a week, but for sharing your positive experience with us. It is always good to hear when our staff is doing an excellent job so credit can be given when credit is due. We hope that you got to enjoy all of the many places to see and do... More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed October 13, 2015

I just love the Holiday Inn Chain, always have and over the last few years they just keep getting better, updating/upgrading and adding new great locations... and with all hotels it's especially the staff that always makes these hotels really really GREAT! Earlier this year I stayed at this location with my kids and my daughter left her ipad at... More 

Helpful?
Thank kgriner2015
Shahhe88, Manager at Holiday Inn Express Hotel & Suites Richmond North Ashland, responded to this review

Thank you kgriner2015 for your great review of our hotel staff! It is always a pleasure to hear from a guest that had such a great experience and to let us know when our staff has done an outstanding job! We are glad that you got your iPad back and we hopr that if you are ever in Ashland again,... More 

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