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Aloft Dulles Airport North

22390 Flagstaff Plaza, Ashburn, VA 20148
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Aloft Dulles Airport North
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Ranked #5 of 5 Hotels in Ashburn
A recent review
3 of 5 stars Reviewed January 22, 2015
ckmetz002 Tampa, Florida
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411 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Aloft Dulles Airport North
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Tampa, Florida
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 22, 2015

I hate to just list off all of the bad points, but I don't think hotels are particularly hard to get right, especially one in the category like Aloft, which tries to be chic. The door to the bathroom did not close properly (very awkward when sharing a room!), the comforter was lumpy, and there was very little soundproofing between... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you once again for choosing to stay with us. While we are disappointed to hear that you was not impressed with your stay, we value your pointed feedback. Typically our team go above and beyond with exceeding our guest expectations. We are constantly evaluating our processes and continue to improve towards eliminating guest service defects. We look forward to... More 

Miami, Florida
1 review
1 of 5 stars Reviewed January 18, 2015

First of all let me summarize this bad experience the most objective way: 1. I booked this hotel for 4 nights from december 31st 2014 to january 4th 2015, It was supposed to be a nice trip were i could enjoyed a nice stay along with my wife, It was the opposite thanks to the staff of this hotel, the... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

We are very sorry to hear of the many challenges you experienced during your recent stay with us. The services and experience you received is not a true reflection of our team and hotel. We have addressed each of your concerns and I will contact you directly with additional service recovery options. Our team strives daily on delivering exceptional service... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 16, 2015

The hotel itself was fine, however I had a very bad experience with the shuttle. I was staying in the city but had a early morning flight out of Dulles. I booked Aloft because it had a 24 hour shuttle. I signed up for the shuttle the night before and arrived a couple of minutes before the scheduled departure, but... More 

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ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are one of not many hotels in the Dulles area that offers 24-hour complimentary airport transportation. To improve our efficiencies we just purchased a brand new 14-passenger vehicle.... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 8, 2015

I booked this hotel through an online company for December 9th through the 12th. As a woman traveling alone I was a little concerned when I was walking up to the big glass doors at the front of the hotel and there were 2 guys standing just outside drinking beers and smoking. This was all within feet of the front... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

South Carolina
Top Contributor
57 reviews 57 reviews
36 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 8, 2015

Our checkin was awesome. The rep at the desk was exceptional. Very informative and quick to get us squared away. All good. Then we got all of the luggage to our rooms. One room was filthy and the other smelled of stale cigarettes. We were graciously moved without question. The next two rooms were clean(er), but still left a lot... More 

Was this review helpful? Yes 1
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you once again for choosing to stay with us and for sharing your stay experience. While we agree that we are a very popular hotel for the Dulles Airport customers, there is no excuse for not ensuring the basic needs were in your room upon arrival. Normally, I'll Housekeeping and team goes above and beyond with exceeding our guest... More 

Dallas, Texas
Top Contributor
178 reviews 178 reviews
31 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed January 3, 2015

This is a newer hotel with nice clean rooms and ample amenities. It is very close to Dulles airport, the Dulles toll road into DC, as well as the Reston area for business. I especially like that this hotel is next door to a Hilton property so if you are traveling with other business colleagues that may be on a... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ralph More 

Dellroy, Ohio
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 16, 2014

I had to take my wife to Dullas airport which is about 10 minutes from the hotel. I have nothing but good things to say about the hotel. everyone on the staff has been exceptionaly nice and helpful in solving any problems we had or directing us to a restaurant. The place is very clean and the room styling is... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

Senior Reviewer
9 reviews 9 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed December 8, 2014

Where to begin... Well I got a great rate through an online travel site so I was excited to try this new "chic" Eco-friendly hotel chain. Lobby was lively and checkin was easy. That's where the good experience ended. They gave us a pet friendly room Even though we had no pets. But at least that gave some explanation for... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you for your business and feedback. We certainly apologies for the challenges you incurred during your stay. We are indeed a "chic" hotel and our team usually are able to deliver exceptional stay experiences to our guest. Your stay experience is not a true reflection of our hotel and we would love another chance to earn your business, delivering... More 

Mexico City
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 2, 2014

The Aloft brand was dubbed as "A Vision of W Hotels". Relax guys. You are not even close. If you are going there, expect no kind of service. No whatever, whenever philosophy. Long story short. We asked for a crib to our 10 month old baby. No cribs. We requested a wake up call. We didn't receive any. We almost... More 

Was this review helpful? Yes 1
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you for staying with us and for sharing your candid feedback. Please accept my apologies for the challenges you incurred during your stay. Your interpretation of services received are not a true reflection of our hotel and team. In fact our team strives daily with exceeding our guest expectations. The Aloft offers a unique experience to our guests, and... More 

Atlanta, Georgia
1 review
2 of 5 stars Reviewed December 1, 2014

I saw the pictures of the hotel and was amazed and for the price, I thought Jackpot! but the hotel room was very dirty, when I went down to tell the girl at the desk about it (very nice girl, always smiling and willing to help) she said "yeah housekeeping is not good". The trash can had vomit that had... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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