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All 5 Ashburn hotels

Aloft Dulles Airport North

3.0 of 5 Hotel   |   22390 Flagstaff Plaza, Ashburn, VA 20148
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Aloft Dulles Airport North
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Ranked #5 of 5 Hotels in Ashburn
A recent review
5 of 5 stars reviewed 1 week ago
Ron H Waxhaw, North Carolina
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393 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Waxhaw, North Carolina
1 review
5 of 5 stars Reviewed 1 week ago

My wife and I checked in on Feb 13 2015 and we were greeted warmly with Ms.Morghann, a very friendly and polite young lady at the front desk. Her knowledge of the area and her professional responses to our needs made our stay very pleasant. Our room was very clean and the ambiance at the hotel was very modern and... More 

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San Diego, California
Contributor
19 reviews 19 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here as a last minute booking. I was flying internationally and needed somewhere to shower and have some quiet to work. I checked in around 9AM and at check in stated that I needed a shuttle back to the airport at 4:00PM. Upon getting to my room, there was a large stain right at the entrance to the... More 

Was this review helpful? Yes 1
Hurricane, West Virginia
Contributor
17 reviews 17 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

We enjoyed a very convenient and pleasant stay. The front desk was very nice and helpful. Airport shuttle was also very pleasant and the driver was very nice. We would recommend this hotel for a nice value for someone flying out of Washington Dulles.

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Tampa, Florida
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 22, 2015

I hate to just list off all of the bad points, but I don't think hotels are particularly hard to get right, especially one in the category like Aloft, which tries to be chic. The door to the bathroom did not close properly (very awkward when sharing a room!), the comforter was lumpy, and there was very little soundproofing between... More 

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ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you once again for choosing to stay with us. While we are disappointed to hear that you was not impressed with your stay, we value your pointed feedback. Typically our team go above and beyond with exceeding our guest expectations. We are constantly evaluating our processes and continue to improve towards eliminating guest service defects. We look forward to... More 

Miami, Florida
1 review
1 of 5 stars Reviewed January 18, 2015

First of all let me summarize this bad experience the most objective way: 1. I booked this hotel for 4 nights from december 31st 2014 to january 4th 2015, It was supposed to be a nice trip were i could enjoyed a nice stay along with my wife, It was the opposite thanks to the staff of this hotel, the... More 

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ralph S, General Manager at Aloft Dulles Airport North, responded to this review

We are very sorry to hear of the many challenges you experienced during your recent stay with us. The services and experience you received is not a true reflection of our team and hotel. We have addressed each of your concerns and I will contact you directly with additional service recovery options. Our team strives daily on delivering exceptional service... More 

Chicago, Illinois
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 16, 2015

The hotel itself was fine, however I had a very bad experience with the shuttle. I was staying in the city but had a early morning flight out of Dulles. I booked Aloft because it had a 24 hour shuttle. I signed up for the shuttle the night before and arrived a couple of minutes before the scheduled departure, but... More 

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ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We are one of not many hotels in the Dulles area that offers 24-hour complimentary airport transportation. To improve our efficiencies we just purchased a brand new 14-passenger vehicle.... More 

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 8, 2015

I booked this hotel through an online company for December 9th through the 12th. As a woman traveling alone I was a little concerned when I was walking up to the big glass doors at the front of the hotel and there were 2 guys standing just outside drinking beers and smoking. This was all within feet of the front... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

South Carolina
Top Contributor
57 reviews 57 reviews
36 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 8, 2015

Our checkin was awesome. The rep at the desk was exceptional. Very informative and quick to get us squared away. All good. Then we got all of the luggage to our rooms. One room was filthy and the other smelled of stale cigarettes. We were graciously moved without question. The next two rooms were clean(er), but still left a lot... More 

Was this review helpful? Yes 1
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you once again for choosing to stay with us and for sharing your stay experience. While we agree that we are a very popular hotel for the Dulles Airport customers, there is no excuse for not ensuring the basic needs were in your room upon arrival. Normally, I'll Housekeeping and team goes above and beyond with exceeding our guest... More 

Dallas, Texas
Top Contributor
154 reviews 154 reviews
27 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 3, 2015

This is a newer hotel with nice clean rooms and ample amenities. It is very close to Dulles airport, the Dulles toll road into DC, as well as the Reston area for business. I especially like that this hotel is next door to a Hilton property so if you are traveling with other business colleagues that may be on a... More 

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ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ralph More 

Dellroy, Ohio
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 16, 2014

I had to take my wife to Dullas airport which is about 10 minutes from the hotel. I have nothing but good things to say about the hotel. everyone on the staff has been exceptionaly nice and helpful in solving any problems we had or directing us to a restaurant. The place is very clean and the room styling is... More 

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, More 

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Additional Information about Aloft Dulles Airport North

Address: 22390 Flagstaff Plaza, Ashburn, VA 20148
Location: United States > Virginia > Loudoun County > Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Dulles Airport North 3*
Number of rooms: 136
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Also Known As:
Aloft Ashburn

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