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All 5 Ashburn hotels

Aloft Dulles Airport North

3.0 of 5 Hotel   |   22390 Flagstaff Plaza, Ashburn, VA 20148
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Ranked #5 of 5 Hotels in Ashburn
A recent review
5 of 5 stars reviewed 4 days ago
Kate_L0ND0N Arizona
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379 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arizona
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I had a comfortable stay and the laundry facilities were very convenient. Reception were very helpful in providing me with laundry detergent and telling me where to go. The remote control was missing in the room but someone came up quickly with one. However, contacting them was difficult because the phones in the room don't work. I had to find... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

First of all I was shocked at the lack of cleanliness. Upon entering room for first time, I saw a huge brown spot on the carpet. Looked like dried stained poop..disgusting to say the least. Title in bathroom was dirty and you could see mildew everywhere. Furniture and room deaign in general was cheaply made and of poor quality. Felt... More

Was this review helpful? Yes 1
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Thank you for recently choosing to stay with us. I am sorry to read that you had a poor experience recently at our hotel. The room condition you describe is not acceptable and we will research and ensure deficiencies are addressed. We are excited that the hotel is slated to undergo upgrades in 2015 to enhance guest experiences. We hope... More

charlottesville
Top Contributor
83 reviews 83 reviews
25 hotel reviews
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my second "stay/park/fly" at the Aloft Dulles and it seems to be a hotel in decline. I stayed here a year and a half ago and had such a great experience, it was naturally my "go to" hotel when i had to fly out of IAD. I actually set out to stay here and paid a higher per... More

Was this review helpful? Yes 1
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 19, 2014

Stayed overnite after hitting multiple Loudoun County vineyards. The rooms are standard Aloft modern. I wish they had cords for hooking up my laptop to the TV--- they have console for the hook-up, but No cords to connect. This Aloft has a nice open lobby with an open lounge and bar. Unfortunately, the bar serves no food. Good Drinks, but... More

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ralph More

Top Contributor
110 reviews 110 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed October 2, 2014

I still for some reason like this place, but feel like an abused boyfriend. On check in the staff this time was less than stellar. One woman was helpful, the other had bigger priorities in her purse than providing the customer with service. I went down to ask for a toothbrush and after acknowledging me, she spent another minute messing... More

Was this review helpful? Yes 1
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. Our team is working diligently towards improving our product and with delivering exceptional service. We hope to welcome you back to our hotel very soon! Sincerely, Ralph More

Temple Hills, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

MOST importantly- the hotel double charged my credit card which I had already prepaid. I called numerous times and a manager finally called and said he retracted the charge but did not, left more messages and finally was able to contact corporate who only apologized and said the hotel will be contacting me, yet they never did. Finally had to... More

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

Burtonsville, Maryland, United States
Top Contributor
90 reviews 90 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 26, 2014

The Aloft is very European in design and space is not wasted. The hotel has been well used due to it's location and now it needs some TLC. Carpets in hallways need to be re stretched, scratches, chips and marks on walls and furniture need to be taken care of. Now the staff - no uniforms anywhere? Jeans, sweat shirts,... More

Was this review helpful? Yes 1
Washington DC
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 17, 2014

When I first started coming here about 2 years ago, the service and amenities were excellent. It's now going down bit by bit...(amenities I mean. Service is still just okay). Every time I stay here (which is almost once every month or two) it seems it gets worse and worse. Bathroom tiles are getting moldier, amenities such as soap are... More

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon and experience the Aloft as you enjoyed in the past. Sincerely, Ralph More

Salem, Virginia
Contributor
14 reviews 14 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 12, 2014

I've stayed in this hotel before and have reviewed it previously. It continues to meet my expectations (clean, comfortable, no odor/mildew/mold issues in rooms). We checked in really late after some unexpected changes to our travel arrangements (like, 2am late, and everything went smoothly). Very flexible front desk and she knew our situation because we called. A+ for her. A... More

Was this review helpful? Yes 1
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ralph More

Eden Prairie, Minnesota
Top Contributor
110 reviews 110 reviews
35 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed September 9, 2014

We stayed here one night before an early morning flight home. We had not stayed at an Aloft hotel before and wanted to try one. When we arrived there was some sort of make-up seminar going on in the lobby/bar. Very loud and difficult to hear front desk staff that took quiet a while to get to us as they... More

Was this review helpful? Yes
ralph S, General Manager at Aloft Dulles Airport North, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More

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Additional Information about Aloft Dulles Airport North

Address: 22390 Flagstaff Plaza, Ashburn, VA 20148
Phone Number:
Location: United States > Virginia > Loudoun County > Ashburn
Price Range (Based on Average Rates): $
Hotel Class:3 star — Aloft Dulles Airport North 3*
Number of rooms: 136
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Also Known As:
Aloft Ashburn

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