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Hilton Garden Inn Dulles North

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22400 Flagstaff Plaza, Ashburn, VA 20148
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Hilton Garden Inn Dulles North
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Hilton Garden Inn Dulles North
Hilton Garden Inn Dulles North
Hilton Garden Inn Dulles North
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289 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hilton Garden Inn Dulles North
See the most recent reviews
Johnson City, United States
1 review
4 of 5 stars Reviewed April 28, 2013

Not bad. Prices are reasonable. Breakfast however is not included. Bar Prices are a little high. The room was nice. All updated furniture and flat screen tv. The shower was very nice and bathroom was clean.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. More 

pasadena, United States
1 review
3 of 5 stars Reviewed April 24, 2013

having booked the romance package i was expecting it in the room or to be brought up shortly after arrival. the front desk acted surprised when i pointed out that i would like it when i did. being booked on the same floor as a school outing with a bunch of children didn't seem very romantic at 630am when they... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

Thank you for sharing your recent experience with us. We deliver our romance package amentities after you check in the hotel so the items do not set in the room too long to keep them fresh. We did have a tour group leaving early to visit Washington DC and I am very sorry they were a little noisy leaving in... More 

Chicago
Top Contributor
59 reviews 59 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 9, 2013

This hotel is new and clean. We took advantage of the shuttle service to and from Dulles. We didn't rent a car, so we used the shuttle to get to the airport to hookup with public transportation. It's not the speediest way to go, but it worked for our schedule. The front desk staff was terrific. We had an issue... More 

Was this review helpful? Yes
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I am very sorry about the fire alarm going off during your stay. More 

Baltimore, Maryland
Contributor
12 reviews 12 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 8, 2013

Although the front desk employees were very nice, the hygiene of the room, bathroom and other areas was very questionable. I stayed twice, one night each, and would not recommend it. Pillows and beds were not very clean either.

Was this review helpful? Yes
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

Thank you for sharing your recent experience with us. Our Hilton Garden Inn is ranked in the top percentile in cleanliness. I have not spoken to you about this situation and would like you to contact me personally so we can resolve this to your satisfisfaction. More 

Carrollton, Texas
Top Contributor
218 reviews 218 reviews
60 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed March 24, 2013

This was a fine experience for us. Our daughter was in for business - staying at this hotel - so we did too. The staff was helpful to us and friendly. Other people complaining must have had a bad attitude because the staff was super for us. Our room was clean and as expected. The breakfast was as expected. It... More 

Was this review helpful? Yes
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

Thank you... we appreciate your positive comments and great recommendation! I glad we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my team. More 

Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed March 14, 2013

Stayed 2 nights for business in the area- The room smelled bad and one set of pillows were smelly; the towels were old and ripped on the sides - when attempted to call the front desk the phones did not work so I had to go personally to the front desk to complain about - There was no soap or... More 

Was this review helpful? Yes
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

I am very sorry about your recent expereince with us. Our phones were being worked on for about an hour on Monday. I have not spoken to you about this situation and would like you to contact me personally so we can resolve this to your satisfisfaction. More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 14, 2013

My soccer team recently stayed here for a tournament. What a mistake. From the minute I began dealing with the staff, whether sales, managers, desk, waitstaff, it was a negative experience. First, the hotel refused to change some of our rooms to smaller (less expensive) rooms claiming these were not available despite being listed as available on the Hilton website.... More 

Was this review helpful? Yes 1
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

Thank you for sharing your recent experience with us. Your soccer group blocked rooms with us at a contracted rate to receive two queen beds in each room. We did have a few king bedded rooms at the advance purchase non-refundable rate online. Once you book this rate you are charged immediately and are unable to cancel. We did have... More 

Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed March 6, 2013

We booked five nights in this hotel for our trip to the Washington area. Even though, iit is quite a drive to downtown, we did not mind at all since we got to see the surrounding areas and there were many shopping malls along the way. We got a great rate for our stay and were very happy with the... More 

Was this review helpful? Yes
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. I am proud to have the individuals mentioned as part of our team and will make sure to share this with all my team members More 

Ashburn, Virginia
1 review
1 of 5 stars Reviewed March 2, 2013

The employees at this hotel(including the manager) are extremely rude and unfriendly. The rooms are great, but thats about it. I stayed at this hotel one night and the fire alarm went off at 2:30 AM and didnt get shut off until 30 minutes later! Of course, in the morning once i went to the front desk to ask about... More 

Was this review helpful? Yes
Sherri C, Manager at Hilton Garden Inn Dulles North, responded to this review

I am very sorry about the fire alarm going off during the night. By law, we are required to keep the alarm sounding until the fire department clears the hotel for the safety of our guests. Although the hotel was entirely safe during this time, we put the guest safety first until we are sure. I have not spoken to... More 

Atlanta, Georgia
Contributor
13 reviews 13 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 2, 2013

This hotel is far from the airport (10 minutes) and you have to pay a $5 toll to/from. The hotel itself is fine, though the staff displayed some attitude when I asked for a couple of small favors. All in all... if you want to stay in this area I'd stay at the Aloft next door. However... for Dulles you'd... More 

Was this review helpful? Yes
Sherri C, General Manager at Hilton Garden Inn Dulles North, responded to this review

With guest feedback being very important to us we use all comments both the positive and negative to evaluate our product and services. I do apologize that in this instance we did not meet all your expectations. Your comments have been shared with the staff using them as a teaching tool in our service plan going forward. More 

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