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Sheraton Pentagon City Hotel

GreenLeadersSilver level
900 S Orme St, Arlington, VA 22204 (Formerly Sheraton National Hotel)
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Sheraton Pentagon City Hotel
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Sheraton Pentagon City Hotel
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825 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 3 days ago NEW

Long story short, we left a bag of souvenirs behind in our hotel room and when we called the hotel about it they said nothing was left in the room when it was cleaned. We KNOW where we left the bag. The hotel never did anything about it. I know it was my fault for leaving it behind but having... More 

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Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review

Thanks so much for sharing your concern about your recent visit. I want to personally apologize that the staff did not respond well or find the items left behind during your visit. I know how frustrating it is to know exactly what happened and find out that no one can help. Again, I am very sorry. I have personally researched... More 

Kozhikode, India
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I had a decent uneventful stay at this Hotel at a very low rate. This is an old Hotel. Pros: Shuttle to Pentagon City Metro station Fantastic views of the Washington Capitol, Monument, etc from one side of the Hotel Warm and welcoming staff Cons: Breakfast not good Old, rusted Bathroom fittings Old style Lobby So, book if you get... More 

Was this review helpful? Yes 1
Emma S, General Manager at Sheraton Pentagon City Hotel, responded to this review

Thanks so much for sharing your feedback about your recent visit. I am sorry the hotel was not in the condition our standards demand but I am glad you appreciated the great location and the gracious service the staff provides. A good stay starts with a clean crisp room that is in proper condition. You can be sure we will... More 

Richmond Hill, Georgia
Top Contributor
55 reviews 55 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

By all means, the Sheraton Pentagon City hotel is a business hotel. The rooms are designed for one or two occupants and they are sticking with the trend of nickle and diming every business person's expense account. However, we received a phenomenal deal through Groupon. I'll be 100% honest here. If I were to rate this hotel based on the... More 

Was this review helpful? Yes 1
Charlottesville, Virginia, United States
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sheraton is a nice property that is conveniently located to those who visit DC. So impressed that we always see the same people there which says they love where they work. Ask for a higher room and city view

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Due to the fact that i got a decent rate for this hotel through a 3rd party site, i dont have much to complain about however coming straight from another hotel about 15 min away to be closer to the city i have to say it wasnt worth it. i didnt know about the high cost of the parking per... More 

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Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review

Thanks so much for sharing your feedback about your recent visit. I am sorry the accommodations were not in the condition our Sheraton standards demand and that our fees were higher than you expected. A good stay starts with a clean crisp room and good communication from the beginning so you know what to expect. While we do charge additional... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel while attending a graduation last year. Overall the hotel was fine, the people were nice, had a meal at the hotel restaurant. Generally I try to add if there was anything remarkable, or remarkably bad in a review, but there was nothing either way. As an SPG Platinum there was no real special amenities (upgrades... More 

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Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review

Thank you so much for sharing your feedback from your stay last year. I am sorry we did not “Wow” you with our great view and spacious rooms. As you know the Platinum guests also receive upgrades to Club level with breakfast and evening snacks and many of our guests really enjoy this great benefit. Since you were last here... More 

Punta Gorda, Florida
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was simply convenient to DCA. The rooms were small-ish, and overall not very clean. The only free Wi-Fi is in the hotel lobby, and the parking rate is ridiculous. I've received many more free amenities at lesser hotels. The upside is that there is a free shuttle that will take you to the nearest Metro station, the Fashion... More 

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Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review

Thanks so much for sharing your feedback about your recent visit. I am sorry you felt the rooms were smaller than you expected and that our parking rates are too high for you. The hotel considers all of our services and always offers great value when compared to our neighboring hotels. As you may know as a major city, Washington... More 

Norwich, United Kingdom
Top Contributor
50 reviews 50 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Amazingly Average This is like stepping back into the 1980s, it needs a refresh very bland featureless hotel. Staff not very knowledgeable about the surrounding area, which is hard to understand as there is not that much to do or know about. You cant walk to anywhere as the hotel is surrounded by roads, which also makes it very noisy... More 

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Steve W, General Manager at Sheraton Pentagon City Hotel, responded to this review

Thanks so much for sharing your feedback about your recent visit. I am sorry the hotel was not what you expected. As you know the hotel is located just outside of Washington, D.C. and within a short 2 minute shuttle ride to shops and restaurants as well as the subway system with access to all of the DC area. While... More 

Milford, Pennsylvania
Top Contributor
90 reviews 90 reviews
17 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The absolute only complaint that I have about this hotel is that the pool was too crowded! The place was great for a long weekend trip. The rooms are very large, clean and quiet. It is a bit out of the way but if you don't enjoy walking the hotel does provide a shuttle to the nearest subway. The shuttle... More 

Was this review helpful? Yes 2
Hartford, Connecticut
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very clean. The pool is average but the gym and bar are nice. The breakfast buffet included is perfect for starting the day. Helpful staff. The view of DC was a pleasant surprise (only on one side of the building).

Was this review helpful? Yes 1
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