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The Westin Crystal City

4.0 of 5 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
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The Westin Crystal City
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The Westin Crystal City
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723 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Crystal City
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Albany, NH
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 31, 2012

Took a family trip to Washington, DC on August 16-19 to see the sites and decided on staying across the river at the Sheraton Crystal City Hotel. Got there at 12:30 a.m. after driving 10 hours. The staff was very polite and processed our room quickly. We wanted a safe place with little to no traffic noise. Well, we got... More

Was this review helpful? Yes
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear Recman15, Thank you so much for staying at the Sheraton Crystal City. I am so very glad you enjoyed your stay. We appreciate your praise for our front office staff, cleanliness and linen. I am very sorry to hear the air conditioning was not operating to standards. In 2012 our hotel upgraded the entire air conditioner system and it... More

Louisianna
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 30, 2012

Check in was an unexpected pleasure. After flying all night from Hawaii the staff went above and beyond to make sure we were comfortable. Ranjit was particularly helpful and anticipated our needs before I had to mention them. He provided me with "insider" information on transportation, dining and even parking. The location is great and close to many great restaurants.

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Washington, District of Columbia, United States
1 review
5 of 5 stars Reviewed August 27, 2012

She was very helpful, explained everything, took care of something very important for me and was just a darling. Internet is included, but was a little slow. She told me to call IT and they could help me out. The hotel is quiet and heard no noise at all. The lobby has an awesome business center that is in the... More

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Newark, New Jersey
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2012

EXCELLENT location. Staff was eally nice. close to Blue Metro. In the metro station is entrance to dunking donuts Hotel provided free starbucks coffee and tea, Clean linens. white bed sheets. less than 100 a night. Safe location

Was this review helpful? Yes 1
Arlington, Virginia
1 review
5 of 5 stars Reviewed August 22, 2012

Staff went above and beyond the call of hotel receptionist. Staff members (Ranjit & Erica) made breakfast accomodations to facilitate confortable departure. Also arranged wake-up call and taxi reservation for me and my staff on the departing day.

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Indianapolis, Indiana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 21, 2012

I recently spent 4 nights at this hotel and could not be happier. The front desk folks were great and very helpful providing key directions and tips for DC. I would like to specifically call out Arie, Daniel and Ranjit for their great customer service and assistance. They assisted me in getting an upgrade with my Starwood points too. The... More

Was this review helpful? Yes 1
Birmingham, Alabama
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 20, 2012

From the moment I stepped into the hotel, i was treated with exemplary service. Arie, Ranjit and another desk attendant, whos name unfortunately escapes me, all went above and beyond the call of duty. They were friendly, and knowledgable about the city. Ranjit was my first point of contact and he greeted me with a warmth that lasted throughout the... More

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2012

Arie at the front desk was helpful is getting me and my family an upgrade and locating my Starwood account. Even hooked us up with club access. Best value in Crystal City hands down. If we stay in DC area again, will stay in Shereton. Later met with Sara at the front desk and she was extremely helpful and friendly.... More

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Morro Bay, California
2 reviews
5 of 5 stars Reviewed August 19, 2012

Without exception, everyone on the staff at this hotel was friendly, courteous and very helpful during my four-day stay -- from the front desk, to concierge, to shuttle driver, to server, to gift shop staff. I mean EVERYONE! They all went above and beyond the call of duty to accommodate every request. On top of that, they gave our group... More

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Pittsburgh, Pennsylvania
2 reviews
5 of 5 stars Reviewed August 17, 2012

My husband and myself checked in Wednesday night August 15, 2012. Arie was at the desk alone but still very efficent and eventhough there was a line she didn't rush through our checkin. She took the time to answer our questions, She was hospitable, courteous, gave my husband and myself maps of the area,. Arie even called us after check-in... More

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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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