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The Westin Crystal City

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1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
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The Westin Crystal City
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The Westin Crystal City
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824 reviews from our community

Traveler rating
    391
    280
    92
    42
    19
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130
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355
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Crystal City
See the most recent reviews
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I had the pleasure of staying at the Westin Crystan City for a work related reason. During my stay, I was required to wake up early hours, which means finding time to fit in breakfast was a challenge. I would ask for my order to be rushed each time I would call, and surely the Westin accommodated my request with... More 

Was this review helpful? Yes 2
California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

In short, I'd stay here again. I'll break down this review in terms of staff, ease of location, noise level in the rooms, transportation available through the hotel, amenities on site, and the wifi. STAFF: Like the other reviewers, I echo their noting of the excellent and extremely helpful staff. LOCATION: Hands down fantastic. It was a short 15 minute... More 

Was this review helpful? Yes 2
Seattle, Washington
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We agree with the reviews complimenting staff - they truly are exceptional. Housekeeping staff were very friendly and did a super job keeping the rooms clean and well-stocked, the concierge, Ranjit, was more than helpful (this hotel has a complete list of nearby restaurants) and they should make Darryl at the front desk a spokesperson for the brand (professional, classy,... More 

Was this review helpful? Yes 1
Williamsburg, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Westin Crystal city one night during the week of Spring Break. Access to the Metro was less than a block away. It was very easy to find our way to all DC attractions from the hotel. Our room was clean and comfortable. The staff were friendly and helpful. The rainfall showerhead in the bathroom was a... More 

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Washington DC, District of Columbia
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I had left my father's minivan in parking as I took him, and my son skiing in Colorado for 13 days. I foolishly deleted the email recipt for parking that is paid to a third party. They looked in their system, however it didn't have my name, and would have made me liable to pay twice!!! This cool dude named... More 

Was this review helpful? Yes
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Good location for the Metro. Restaurants near by as well as a small mall. Comfy beds, linens and pillows. Staff was friendly and helpful. Parking $27 a day. On the expensive side as we were truly paying for the location and spent little time in our room.

Was this review helpful? Yes 1
Tierra Verde, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Recently I traveled for business in Crystal City from 3/22- 4/3/2015 and was pleasantly surprised by the above and beyond service level I received. I know it is an urban hotel but they managed to make it feel like a resort. Everyone went out of their way from my room attendant, Naomi to restaurant, Ekaterina, to front desk, Michelle, Arch... More 

Was this review helpful? Yes 1
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you so much for taking the time to write this fantastic review about The Westin Crystal City. I thank you for your lovely sentiments about our facilities and staff, Your emphasis on personal interactions with our friendly team generated several smiles around here. We are certainly glad to know that you enjoyed all aspects of your recent stay, and... More 

Courtland, Virginia, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Research before going. Busy area. real close to metro. Purpose of staying in this area was to go to DC and tour. LOTS of walking. Hotel very nice. Charge for WIFI then credited me at the check out. Parking 26.00 a day.

Was this review helpful? Yes 1
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at 2 Westins in 3 days...both King Suites...this hotel was noticeably the older of the two (other was the Westin Richmond)...the 15th Floor King Suite was nice, but not the most modern of Westin Suites...and the in-room cable TVs did not have the TBS Channel in the lineup, so I was unable to watch the Final Four games... More 

Was this review helpful? Yes 1
WestinCC, Manager at The Westin Crystal City, responded to this review

Dear Rod C, Thank you or taking the time to write a review about your recent stay. While I wish you had a better experience it is feedback like this we can use to improve our service. I really apologize for the bad experience you had with our luggage assistance/ valet team, our team usually doesn’t operate that way and... More 

Dayton, Ohio
Top Contributor
87 reviews 87 reviews
34 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were here for three nights in early April with a large group; and had made our reservations several months ago. First we were surprised to be placed in a room in the middle of a very large school group, kids on both sides, and across the hall. They were loud all night and in the morning the chaperones started... More 

Was this review helpful? Yes 3
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Thank you for taking the time to write a review about your recent stay. I wish you had a better experience but it is feedback like this we learn from to improve our service. I’d like to sincerely apologize for putting you in the middle of a school group, usually we keep our regular guests on separate levels from our... More 

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