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The Westin Crystal City

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1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
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The Westin Crystal City
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The Westin Crystal City
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830 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Westin Crystal City
See the most recent reviews
Leawood, Kansas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I visited the Westin Crystal City for a short 1 night stay this past weekend and was absolutely blown away by the impeccable customer service of the entire staff at this beautiful hotel. Every single person I came in contact with was friendly and accommodating and genuinely cared about me and my needs. I will absolutely go back and will... More 

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Vancouver, Canada
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have no reservations towards SPG franchise hotels about their green policy on water consumption. Westin Crystal City's water pressure is on a good side. Newer design and nice big TV in the room. Green initiatives to let guest clean himself is neat and giving guest feelings of participation. The location is not bad. I can hear my next door... More 

Was this review helpful? Yes 1
Top Contributor
72 reviews 72 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is the NEW Westin, improved from the Sheraton. Several nice touches here: bedding excellent, even a "going green" initiative where you can request clean towels, but the bed isn't dressed, sheets aren't changed during stay on any night you wish. Bonus is a savings in their "cute and tiny" "gift" shop. I'd recommend a room away from the elevator,... More 

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TN
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

It's a very nice upscale hotel in a convenient location by Metro and Crystal City shops. Not a bad walk to Shopping Mall,Pentagon, and large variety of restaurants. The bed truly was heavenly. But for me, I would have preferred they offer comp breakfast, micro/frig, and guest laundry. Unfortunately, the walls were quite thin, hearing next door neighbors and people... More 

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Cape Coral, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Everyone here wants to make your stay first rate. Oksana and Gigi in the restaurant are two of the best! They start your morning off with a smile and want to make sure your order is just the way you want it.

Was this review helpful? Yes 1
Harrisburg, Pennsylvania, United States
Senior Contributor
21 reviews 21 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My wife and I stayed here for a weekend getaway and we really liked this hotel. The staff were incredibly friendly and helpful; the room was very clean and comfortable; the gym was like a home away from home. The best part was the proximity yo the metro station. We could be anywhere in the city in a matter of... More 

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 19, 2015 via mobile

I had the pleasure of staying at the Westin Crystan City for a work related reason. During my stay, I was required to wake up early hours, which means finding time to fit in breakfast was a challenge. I would ask for my order to be rushed each time I would call, and surely the Westin accommodated my request with... More 

Was this review helpful? Yes 2
California
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 16, 2015

In short, I'd stay here again. I'll break down this review in terms of staff, ease of location, noise level in the rooms, transportation available through the hotel, amenities on site, and the wifi. STAFF: Like the other reviewers, I echo their noting of the excellent and extremely helpful staff. LOCATION: Hands down fantastic. It was a short 15 minute... More 

Was this review helpful? Yes 2
Seattle, Washington
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 14, 2015

We agree with the reviews complimenting staff - they truly are exceptional. Housekeeping staff were very friendly and did a super job keeping the rooms clean and well-stocked, the concierge, Ranjit, was more than helpful (this hotel has a complete list of nearby restaurants) and they should make Darryl at the front desk a spokesperson for the brand (professional, classy,... More 

Was this review helpful? Yes 1
Williamsburg, Virginia
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 14, 2015

We stayed at the Westin Crystal city one night during the week of Spring Break. Access to the Metro was less than a block away. It was very easy to find our way to all DC attractions from the hotel. Our room was clean and comfortable. The staff were friendly and helpful. The rainfall showerhead in the bathroom was a... More 

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