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All 47 Arlington hotels

The Westin Crystal City

3.5 of 5 Hotel   |   1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
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81%
Ranked #8 of 47 hotels in Arlington
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
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  • Reviews (636)
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636 people have reviewed this hotel

Traveler rating
    292
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Florida
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed here for 3 nights in March. The hotel is in a excellent location, walking distance to the metro, and the staff is very nice and courteous. Even though it was busy the check-in was quick. My only complain is the standard if the rooms. Pretty much I did not feel as if I was saying at Starwood property--felt... More

Was this review helpful? Yes
Gulfport, Mississippi
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 29, 2014

This was my first visit to Crystal City and staying at the Sheraton.Kudos to all the staff who work here, especially Ariel, Ravjit and one of the male bar/lounge attendants(don't recall his name but was working evening March 18 and March 20th). They were very nice, attentive and made a point to speak and ensure your visit was going well.... More

Was this review helpful? Yes 2
Julie Y, Manager at The Westin Crystal City, responded to this review

Dear Beth, Thank you so much for offering such a great review of your recent stay. We are so glad to hear that our staff made you feel so welcomed! We look forward to hosting you again after our renovations are complete. Please visit us again soon! More

Florianopolis, SC
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 28, 2014

The hotel had a very good gym room, was very near to the metro station. It's a big name hotel and it met all of my expectations. The metro makes is easy to get into the District quickly. I had a great experience interacted with the staffs there.

Was this review helpful? Yes 3
Julie Y, Manager at The Westin Crystal City, responded to this review

We are so glad to hear that you had such a great experience while staying here at the Sheraton Crystal City. The convenience of our property to the local area ensures that our guests return year after year! Please return again soon. We look forward to it! More

New Jersey
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed March 26, 2014

My stay at this Sheraton was amazing. I drove in PA was a little thrown off and in a bad mood because of the drive, and the fact that there was a major detour with no signage which made my drive longer. My attitude changed as soon as I met Ranjit at the front desk of the Sheraton. He literally... More

Was this review helpful? Yes 2
Julie Y, Manager at The Westin Crystal City, responded to this review

Hi Jennifer, I am so glad to hear how amazing your stay was here at the Sheraton Crystal City! We are so proud to have ambassadors on our staff like Ranjit who go above and beyond to offer quality service to all of our guests. Our aim is to make sure you feel welcomed and taken care of and I... More

Cambridge, Massachusetts
Contributor
19 reviews 19 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 17, 2014

The hotel had wonderful beds, was a close ride to the airport and a short walk to the nearby metro. It's a big name hotel and it met all of my expectations. I'd happily stay here again when my trip centers around Reagan airport. The metro makes is easy to get into the District quickly, and have an affordable and... More

Was this review helpful? Yes 4
Julie Y, General Manager at The Westin Crystal City, responded to this review

Thank you so much for your 5 trip advisor rating! We are honored that we were able to make your stay exceptional. If you would "happily stay" with us here again, we would be delighted to welcome you back! More

Denver, Colorado, United States
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 16, 2014

I stayed at this hotel again, because of its great location. The hotel itself really needs an update (it is officially getting a renovation from APR to AUG). Despite this, I still had a great experience interacted with the staffs there. I would like to recognize front desk staffs "Ranjit" and "Tang" for their friendliness, they were also very attentive.... More

Was this review helpful? Yes 5
Julie Y, General Manager at The Westin Crystal City, responded to this review

Thank you so much for the gracious review of your most recent stay at the Sheraton Crystal City! We are proud to have great ambassadors on our staff like Ranjit, Tang, Maria, America and so many others that create exceptional experiences for all of our guests. They truly make us shine. We look forward to welcoming you back after our... More

Tucson, Arizona
Contributor
11 reviews 11 reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 7, 2014

This hotel is in a great location, close-by to many dining options, and across the street from the Crystal City Metro stop. Apparently the hotel will close in April 2014 for remodeling, to be reopened in the fall under new ownership. The staff were great, but the hotel has become a bit run-down and will benefit from a bit of... More

Was this review helpful? Yes 8
Julie Y, Manager at The Westin Crystal City, responded to this review

Dear Susan, I would like to personally thank you for providing a review for your most recent stay. As our global travelers place increasing importance on testimonials from other guests, we truly look forward to hearing from you. We are very much looking forward to our upcoming renovations and we hope that you will come visit with us again soon... More

New York City, New York
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 5, 2014

Happened to stay here for a good friend's surprise bachelor party. Great rooms, comfortable and clean. Free wifi. The Metro is about a block or so away, long blocks though. The parking area is a bit cramped though. The restaurant was great, took advantage of the brunch the next morning to ah, soak up the festivities from last night better.

Was this review helpful? Yes 8
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear Christopher S, Thank you for sharing such a positive review of your recent stay here at the Sheraton Crystal City. We are very glad you enjoyed our hotel. Warmest Regards, Julie Cashin Yeung, GM More

Chambersburg, Pennsylvania
Contributor
18 reviews 18 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 25, 2014

I booked 2 rooms here to celebrate my best friend's birthday and I was well pleased with the quality of service that I received. I am a SPG member so I expected a good stay as the Sheraton has never disappointed however this was the best so far. First off Ranjid the front desk agent went above and beyond to... More

Was this review helpful? Yes 5
Julie Y, Manager at The Westin Crystal City, responded to this review

Thank you so much for taking the time to post such a nice review about your most recent stay. We are so glad to hear how much you and your friend enjoyed her birthday weekend getaway and that Ranjit was able to make it special for you. We look forward to you returning to visit us again very soon! More

virginia
Top Contributor
55 reviews 55 reviews
28 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed February 16, 2014

The Sheraton location is great, a block from metro, but if you stayed in the Marriott across the street, the metro and shops/dining are conveniently located under the hotel. The hotel is clean and beds are comfortable. Room service is fast and food is tasty. Free wifi. No valet parking, and this was a disappointment. Self parking is under the... More

Was this review helpful? Yes 5
Julie Y, General Manager at The Westin Crystal City, responded to this review

Dear MACVirginia, Thank you for taking the time to review The Sheraton Crystal City. We very deeply value all our guests’ experiences and certainly do care about the issues you experienced. I assure you that the service you received is not our standard. We strive for 100% Guest satisfaction and unfortunately we have failed to live up to our expectations.... More

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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Westin Crystal City 3.5*
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style
#6 Green Hotel in Arlington #8 Business Hotel in Arlington #10 Romantic Hotel in Arlington #10 Family Hotel in Arlington
Hotel Class
Official Description (provided by the hotel)
Just minutes from Washington D.C., The Westin Crystal City boasts convenient access to the area via the adjacent Crystal City Metro Station. Nearby are popular museums and monuments, and Ronald Reagan Washington National Airport (DCA) is a mile away. Between meetings or sightseeing escapades, enjoy uplifting downtime in the comfortable ambiance of any of our 218 well-appointed guest rooms. Sleep well amid the plush layers of the Heavenly® Bed and renew with upscale amenities in the Heavenly® Bath. ... more   less 
Number of rooms
218

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