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The Westin Crystal City

4.0 of 5 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
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The Westin Crystal City
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The Westin Crystal City
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683 reviews from our community

Traveler rating
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    81
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marion, Massachusetts
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a great property as it is recently renovated, right by a metro station into DC and reasonably priced. We would not hesitate to stay again. My concern is in regards to housekeeping. We stayed three nights and the general housekeeping was less than we've experienced at other Westins. More importantly ... And of great concern ... We returned... More

Was this review helpful? Yes 1
Richmond, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the Westin Crystal City for a weekend with the in-laws and our 2 11 year old children. The hotel had recently opened in the heart of Crystal City. This was a full renovation of an older Sheraton property, and what an amazing job they did. The lobby was beautiful and modern, as was the room decor. The... More

Was this review helpful? Yes 2
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great staff! Very accommodating Hotel! The renovations to this property are amazing!!! I am most impressed and appreciative for the professionalism of Ranjit, of Guest Services! He must be the ambassador of the particular property. His kindness, knowledge of the area, attention to detail was most appreciated and admired!!! I will be back over and over again!!! Thank you! Ice

Was this review helpful? Yes 4
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Hello Ice M, Thank you so much for taking the time to write this fantastic review about The Westin Crystal City. I thank you for your lovely sentiments about our facilities and staff, I will be sure to share your comments with the hotel team. I’m also very glad to hear Ranjit provided extraordinary service for you, our goal is... More

Saint Paul, MN
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I echo what others have written about the level of service at this location. Everyone from the front desk staff to the housekeepers are very friendly and helpful. I checked in around 10 p.m. after a long flight. The front desk staff worked to get me checked-in quickly and made sure I knew about all the dining options available that... More

Was this review helpful? Yes 4
WestinCC, Manager at The Westin Crystal City, responded to this review

Hello Smdelaney, We truly appreciate the glowing review you left us.. I am so pleased to hear you enjoyed the service provided by our staff, Our team strives daily to ensure a memorable visit for our guests and we're absolutely thrilled that you experienced just that.. I will be sure to pass your kind comments along to our housekeeping, restaurant,... More

Los Angeles, California, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The customer service at this Westin is really exceptional. The concierge desk (particularly Ranjit) went out of their way to give helpful recommendations, and make sure that my trip was as comfortable as possible. Highly recommended for Starwood Rewards Guests!

Was this review helpful? Yes 4
WestinCC, Manager at The Westin Crystal City, responded to this review

Hello Jake S, Thank you so much for giving us a fantastic review on TripAdvisor. We are delighted to hear that you enjoyed your accommodations at The Westin Crystal City; customer satisfaction is of upmost importance to us and we are thrilled you received just that. Ranjit is one of our superstars and I’m very excited to share your pleasant... More

Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great clean and convenient hotel! A shout out to the management is well deserved! I was trying to work in the business center but the lobby was noisy with a youth sports group who didn't respect the working environment of a business focused hotel. The hotel manager escorted me to a quiet part of the hotel and was very courteous.... More

Was this review helpful? Yes 2
WestinCC, Manager at The Westin Crystal City, responded to this review

Dear Ian, Your kind comments are greatly appreciated. We're delighted that you enjoyed your accommodations and the service you received at our property, Customer care is amongst our highest priorities and it is always gratifying to receive a good praise. Thank you for letting us know how impressed you were with the staff and service they provided, I will be... More

High Point, North Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Warm, friendly, and caring service was provided from all areas of the hotel without exception! Beginning with Sammy at the registration desk to Ranjit in guest services! The food was excellent during our two day conference as well as in the nutrition oriented restaurant. The room was comfortable and the bathroom lighting and fixtures were exceptional! We highly recommend this... More

Was this review helpful? Yes 2
WestinCC, Manager at The Westin Crystal City, responded to this review

Dear Mike C, Thank you so much for taking the time to write such an amazing review. We're delighted that you enjoyed your accommodations at The Westin Crystal City; our team strives daily to ensure we provide a memorable visit for all our guests and we're absolutely thrilled that you experienced just that. I’m excited to pass your kind comments... More

Williamsport, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We've never stayed at a Westin before and are so glad we found this one. Classy and clean. The bathroom was perfect and the bed was very comfortable. The staff was pleasant and respectful, and Lydia, the consierge, was extremely kind, patient (this was our first time in the DC area) and very helpful. We will definitely consider this hotel... More

Was this review helpful? Yes 2
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Pam W, Thank you so much for taking the time to write this fantastic review about The Westin Crystal City. We highly appreciate your lovely sentiments about our facilities and staff, your delightful review about our friendly team generated several smiles around here. Thank you so much for recognizing our green features, at The Westin we continually strive to demonstrate... More

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel has an excellent location. Short walk to Crystal City metro station, to the DCA airport and close to DC. The room was nice, the bed was comfy, the bath was normal size. However, the sink was a little clogged. Parking was a little expensive, $26 per night, but looks like is a standard rate around Crystal city area.... More

Was this review helpful? Yes 3
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Hello Lucy S Thank you so much for taking the time to write this pleasant review about The Westin Crystal City. I thank you for your lovely sentiments about our facilities and staff, I will be sure to share your comments with the hotel team. We look forward to your return and welcoming you back on your next visit to... More

Venice, Florida
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here shortly after the hotel reopened as a Westin (formerly a Sheraton). What a big improvement from before. It's now up to par and meets all Westin standard. Given the competition in the area, this is one of the better options. The rooms are clean and updated. The beds are comfortable, but not the Heavenly Beds of the... More

Was this review helpful? Yes 3
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Hello BBVeniceFL Thank you for staying with us here at The Westin Crystal City and for taking the time to share your comments. We appreciate your loyalty to the Westin brand and wanted to let you know that we were delighted to learn that you enjoyed your experience and we look forward to welcoming you back again soon! Be Well,... More

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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 218
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Also Known As:
Sheraton Arlington
Arlington Sheraton

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