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The Westin Crystal City

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1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
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The Westin Crystal City
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The Westin Crystal City
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795 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Contributor
19 reviews 19 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is located one block from the Metro Blue line that takes you both, to the DCA airport and to the city. The building, formerly Sheraton, has basic amenities, but very comfortable, albeit smallish rooms. The beds are truly heavenly. Since the rooms were recently renovated, the decor is modern. I was able to connect to the Internet for... More 

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United States
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The rooms are small but functional, they are clean and modern. It was a good stay. Hotel is close to a metro station, and Reagan Intl airport. The hotel felt hip and trendy in design. Free parking with validation from front desk.

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Texas
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

For the most part, this hotel lives up to its Westin name, which I trust. The room was generally well appointed, however, the desk was too small for business people to be productive, wall was paper thin and you can overhear every single word from your neighbors. My biggest complaint is the airport shuttle. I waited for more than half... More 

Was this review helpful? Yes 2
WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience it is feedback like this we use to improve our service. I apologize that you had to wait, our shuttle runs every half hour on the hour. I am also very upset to hear that you couldn’t get through... More 

Vero Beach, Florida
Top Contributor
77 reviews 77 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

Needed a place to stay near DCA and the Westin offered everything I was looking for. The price was very reasonable, the staff was friendly, the room was modern, comfortable, clean and very quiet. Heck, they even threw in a free bottle of water. The restaurant in the lobby served great food for a late dinner (try the skirt steak)... More 

Was this review helpful? Yes 1
Contributor
11 reviews 11 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Treated my self for my birthday and booked a room at the Westin! Gorgeous hotel, amazing staff, my room was clean and comfy. Check in & check out was smooth. Incidental fee was only $50 per night (unlike most hotels which are normally $100 and up). Overall great stay, wonderful hotel. Will stay again!

Was this review helpful? Yes 1
2 reviews
5 of 5 stars Reviewed 1 week ago

First off the location of this hotel could not be more convenient. Right across from the Metro and Ronald Reagan Airport. Second, the room was spacious and comfortable. Amazing showers with plenty of hot water. Finally, the staff was fantastic. They really went out of their way to make sure you weren't waiting on anything. I was attending a conference... More 

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Cedar Rapids, Iowa
Top Contributor
59 reviews 59 reviews
6 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was placed in this hotel as overflow during a conference from another hotel when it was full. The staff was all very accommodating and pleasant to work with in every aspect from check in to check out. I would highly recommend them if you are in town and need a place to stay. Nice workout facility located on 15th... More 

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New York City, New York
1 review
2 of 5 stars Reviewed 2 weeks ago

For 2 out of 3 nights, the in-room air conditioning did not work. Front desk claimed the entire building was out, but colleagues in other rooms did not have similar issue. 74F muggy temperature not ideal sleeping conditions and not the experience to expect from a Westin. Staff was very friendly and were quick to bring a fan to the... More 

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WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Dear Valued Guest, On behalf of the team here at The Westin Crystal City I’d like to extend my deepest apologies for the inconvenience you experienced with your stay. I really apologize for the issue you had with your AC , it is definitely not up to our standards and should have been addressed and resolved while you were in-house.... More 

Maryland
Top Contributor
66 reviews 66 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent one night here to go to a concert at Verizon Center in DC then my friend flew out of National Airport the next morning. Shuttle service to the airport leaves on the hour and the half hour. Self parking in the garage is $26 per night. The room was clean and comfortable and everything was in working condition. Decor... More 

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Montreal, Canada
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Used this hotel as a stopover on way through DC so proximity to Reagan International is a plus. We arrived at the hotel around 1pm and acknowledged early arrival. Were told unceremoniously that check-in was at 3 and nothing was available. Ok no problem as we did not expect anything but a place for our bags and a cheerful greeting.... More 

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WestinCC, Public Relations Manager at The Westin Crystal City, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We honor early check ins if we... More 

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