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The Westin Crystal City

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1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
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The Westin Crystal City
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The Westin Crystal City
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834 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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East lyme
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My teenage son and I stayed here on route to a funeral, and I have to say the service was wonderful, room clean and modern and the free shuttle from the airport was a bonus. It was a nice, relaxing evening before having to attend a sad event. I would recommend anyone to stay for business or pleasure, for it... More 

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Brookhaven, Pennsylvania
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I loved this hotel! The room was spacious and the bathroom was very clean. The soap, shampoo, and lotion in the bathrooms smells so good! The location was awsome! We were walking distance from the mall and across the street from the Metro.

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Flemington, New Jersey, United States
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The hotel was very clean and comfortable, the staff very accomodating and helpful. I was especially impressed with the room service. I had neglected to completely fill out my card the night before, but the server came up with the card, allowed me to complete it, and was back with our food within 15 minutes. We were on kind of... More 

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Philadelphia, Pennsylvania
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

as what is expected from Westin hotels.... courteous, friendly staff.... clean... up to date amenities.... located conveniently downtown DC Metro, public transportation available.... reasonable prices.... had a beautiful time....

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Mililani, Hawaii
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at the Westin Crystal City for a meeting, for two nights. The property used to be a Sheraton that was re-flagged and upgraded to a Westin. The best thing about the hotel is the location. Only one block from the Crystal City metro stop on the blue and yellow lines, which is great for getting into the district.... More 

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California
2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We were in town for our granddaughter's graduation. Our late flight from California was delayed. In spite of the fact that we "missed" the last shuttle run, one call to the front desk and the driver was sent back to pick us up. That goes a long way in our book! Conveniently located near the Metro too. One more thing,... More 

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Top Contributor
109 reviews 109 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Really liked this hotel, guest relations were very friendly and rooms extremely clean and big with very comfy beds! Can't say much for their little restaurant, just "Bar type" foods so didn't eat there. One note, this hotel is very "tidy" but needs to "relax" a little! Put a few Trash containers into view for guests to use! 😀

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Jackson, New Jersey
Top Contributor
138 reviews 138 reviews
13 hotel reviews
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin Crystal City so that we could attend the 40th Anniversary of the fall of Saigon Vietnam with a group of MACV counterparts. The central location was an advantage for us. Our room was nicely appointed and the service was excellent.

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New York
Contributor
18 reviews 18 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently made my way down to DC and as hotel prices in the city were pretty high I selected the Westin in Crystal City. Not sure if this has always been a Westin, but it reminded me more of a mid-tier type of hotel. The rooms where ok, but I encountered some issues they were able to resolve. The... More 

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WestinCC, Guest Relations Manager at The Westin Crystal City, responded to this review

Dear Valued Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. I would like to apologize for the service you encountered with our restaurant staff. What you describe is not up to our standards and will be... More 

New York, NY, USA
Top Contributor
128 reviews 128 reviews
122 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Westin is across the street from the Crystal City Metro, one stop from the airport. It's not connected to the underground arcades that feeds into the Metro so you'll have to go above ground. The hotel is older but the rooms have been refurbished. I liked the rooms and bathroom which were bright and we'll lit. I was on... More 

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