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The Westin Crystal City

4.0 of 5 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
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The Westin Crystal City
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The Westin Crystal City
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741 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Binghamton, New York, United States
1 review
5 of 5 stars Reviewed yesterday NEW

Wonderful service, Great location, Decent Price. Me and my roommate are both students and we are currently on a road trip from Binghamton, New York. We booked this hotel for less than 60 dollars on Christmas 's day, and the hotel concierge Ranjit Edwards gave us the best, warm, comprehensive welcome ever. He helped us with so many informations about... More 

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Smyrna, Tennessee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We come here several times a year to visit our daughter....short walk off first metro station from DCA. We are very price conscious and this place is consistently in the 80-90 range. This visit proved no exception, with the added bonus of a very helpful and kind front desk / concierge Mr. Edwards. Truly in the holiday spirit, he upgraded... More 

Was this review helpful? Yes 2
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you for a fantastic review!! Service is of utmost importance to all of us at The Westin Crystal City and I’m pleased you found our accommodations and services to be Excellent. I hope to see you back on your next visit!! Be Well, Arch G. More 

Sydney, Australia
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

I stayed at the Westin between 18-26 November and always met with unfailing courtesy and helpfulness from the staff - very eager to help in any way they could. One of the concierge's Lydia went to a lot of trouble to help me book a shuttle to Dulles International airport. All the bar and restaurant staff and reception staff (Victor,... More 

Was this review helpful? Yes 2
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you so much for taking the time to write this fantastic review about The Westin Crystal City. I thank you for your lovely sentiments about our facilities and staff, I will be sure to share your comments with the hotel team. We look forward to your return and welcoming you back on your next visit to The Westin Crystal... More 

Contributor
14 reviews 14 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Big fan of Starwood, all about my Starwood points, always happy for a decent Westin. I'm very happy this Sheraton was renovated to a Westin, they did an exceptional job with the renovation. Probably the best Westin out of the several of them in the city. The other ones are very dated or not maintained very well. This one is... More 

Was this review helpful? Yes 2
WestinCC, Manager at The Westin Crystal City, responded to this review

Thank you for choosing to stay with us at The Westin Crystal. Your feedback is very important to us. We strive to make every guests' stay a pleasant one from check-in to departure and we sincerely apologize for not delivering our promise. We take your comments in to serious consideration as we review our internal processes to ensure such challenges... More 

Pittsburgh, Pennsylvania
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Took my family to DC for a few days to see the sights and needed an affordable hotel since we book two rooms or a large suite. Booked the Westin Crystal City through Hotwire and was very pleasantly surprised with my stay. Especially have to thank and give kudos to staff member, Ranjit. When I checked in, Ranjit went out... More 

Was this review helpful? Yes 2
WestinCC, Manager at The Westin Crystal City, responded to this review

Dear Dabruddah, Your kind comments are greatly appreciated. Customer care is amongst our highest priorities and it is always gratifying to receive a good praise. Thank you for letting us know how impressed you were with the staff and service they provided, I will be sure to share your kind comments with the hotel team. We look forward to your... More 

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This place from the lounge to the great service and great people makes this an A+ for hotels in the Washington D.C. area. I'd like to thank our concierge Ranjit Edwards for making this weekend excellent. Will be back soon.

Was this review helpful? Yes 2
Hong Long
Contributor
20 reviews 20 reviews
18 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

A great renovated Westin right across the metro exit (Metro takes you to the National Mall in 15 mins). No direct tunnel access and you are exposed to the elements, but there is no stairs in between too. There is a Rite-Aid, a Dunkin' Donuts and a few deli eateries at the mall right next to the metro. Quite a... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My colleague and I stayed at this Westin in November of 2014 ....after a long day of meetings, we moseyed over to the lounge and enjoyed the best minty mojito made by the head bartender Victor. It was full of fresh mint, smooth, and tasty. . Yes, the rooms were wonderful and the service outstanding.....however, the signature for my recommendation... More 

Was this review helpful? Yes 2
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I initially chose this hotel because of its close vicinity to Reagan airport and I'm glad that I did. The hotel has very nice décor on the inside. The rooms are well designed and comfortable. One of my pet peeves in a hotel is a bad bathroom. The bathroom was up-to-date and the shower was great. During my stay, I... More 

Was this review helpful? Yes 1
Durango, Colorado
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We happened upon this hotel after a bad experience at another "nameless" hotel in DC. We made the reservation for the Westin online while having breakfast and called them about 10:30 am because we had nowhere to leave our suitcases, except the trunk and that wasn't ideal for us. My husband asked if there was anyway to check in early... More 

Was this review helpful? Yes 2
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Additional Information about The Westin Crystal City

Address: 1800 Jefferson Davis Highway, Arlington, VA 22202 (Formerly Sheraton Crystal City Hotel)
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Westin Crystal City 4*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton Arlington
Arlington Sheraton
Hotel Style:
#1 Luxury Hotel in Arlington
#2 Romantic Hotel in Arlington
#6 Green Hotel in Arlington
#7 Business Hotel in Arlington
#10 Family Hotel in Arlington

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