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The Ritz-Carlton Pentagon City

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1250 South Hayes Street, Arlington, VA 22202
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Complimentary Breakfast
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1 room 1 guest
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The Ritz-Carlton Pentagon City
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746 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bogota, Colombia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wonderful staff, always very helpful, and with a big smile. The doormans, the bellboys, the front desk, everyone is super friendly. The hotel is beautiful and elegant, rooms are big and the bathroom amenities are great. They offered us a welcome drink and everytime we were on the lobby they offered us cookies. The also offer cookies and bottled water... More 

Was this review helpful? Yes 1
Santa Monica, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here for a weekend and had an overall positive experience. The hotel is in a very convenient area, located next to freeways and lots of amenities. The rooms are older and could use some freshening up but are overall pleasant and comfortable. Our room did have a wet spot on the floor that was never cleaned up, even... More 

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Glen Allen, Virginia
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It's funny how you can live somewhere and see places and just overlook them. This is what I have done for years with the Ritz-Carlton Pentagon City. Although I am from Glen Allen, VA, I go to NOVA/DC/MD quite often. I decided to go here to celebrate my 29th anniversary. Well, upon arrival, you must know that this property is... More 

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay at the Ritz Carlton Pentagon City. The staff went above and beyond to fulfill all our needs. Words cannot express nor do justice for the staffs at this hotel. We would like to especially thank Tod Marrow and his wonderful staff for making our stay truly memorable. A heartfelt gratitude to Nesasami in guest relations... More 

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San Francisco, California
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

On business in DC, I stayed here for three weeks. Everything about this hotel was lovely from a comfortable room, excellent room service to a very large gym and pool. However, what made my staff five star was the friendliness and welcoming attitude of the staff. Every single one of them made me feel welcome after a long and often... More 

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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We along with our wedding guests stayed at the Ritz in Pentagon City. They did a fantastic job ensuring all or welcome gifts made it to our family and friends. The rooms where all excellent and the staff really went the extra mile. Hotel is convenient, clean, and friendly. The Ritz did a great job.

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maryland
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I was very disappointed by almost everything at the Pentagon City Ritz Carleton. The hallways and rooms are dated and dingy, the room was not complety clean, particularly the bathroom. Most notably, the front desk was not only disinterested and unhelpful when I encountered a problem, they actually put me in harms way by recommending a mid nite trip through... More 

Was this review helpful? Yes 1
Tod M, General Manager at The Ritz-Carlton Pentagon City, responded to this review

Dear MarylandTravelgirl, Thank you for taking the time to leave your comments. I am very sorry to hear that your experience did not meet your expectations. I would appreciate the opportunity to discuss your experience further with you. I f you could afford the time, I can be reached at 703-412-2778 or at tod.morrow@ritzcarlton.com. I look forward to hearing from... More 

Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just love everything about it. Great service, great room, good breakfast, wonderful location, connected to pentagon fashion mall, 5 minutes walk to the pentagon square with a variety of great restaurants, across the road from another mall with shops, restaurants and Starbucks. The metro is just facing the entrance of the hotel so we're 10 to 15 minutes away from... More 

Was this review helpful? Yes 2
Downingtown, Pennsylvania
Level Contributor
201 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had a very nice stay at The Ritz Carlton. Our room was really nice and the staff was extremely attentive, Especially the women in the Club Level Lounge. We really looked forward to seeing and talking to them when we would visit the lounge. This was our second time at the hotel and it definitely won't be the last...

Was this review helpful? Yes 1
Annapolis, Maryland
Level Contributor
125 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What can be said about a Ritz-Carlton hotel without mentioning luxury and superb service. Well, this visit did not disappoint. I stayed here for one night, for a work meeting. Upon pulling up to the hotel, the staff at the valet greeted me promptly and assisted with my luggage. This Ritz-Carlton, which I have stayed at before, is built slightly... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very nice(6)
  • Metro station(5)
  • Great location(4)
  • Room service(4)
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