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All 48 Arlington hotels

The Ritz-Carlton Pentagon City

4.5 of 5 Hotel   |   1250 South Hayes Street, Arlington, VA 22202
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The Ritz-Carlton Pentagon City
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83%
Ranked #9 of 48 hotels in Arlington
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
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499 people have reviewed this hotel

Traveler rating
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102
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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English first
Contributor
12 reviews 12 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

I have stayed at this hotel many times while traveling for business and this time brought the family with. As always, we received fabulous customer service. One of the main reasons I return. We wish to thank everyone at the Ritz for helping make our stay in DC so great. The hotel is close to the metro, making it very... More

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Columbus, Ohio
Top Contributor
60 reviews 60 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

We were here for a quick 2-day trip to see the cherry blossoms. The hotel is convenient to the metro, is clean and well-appointed, and the service has been excellent. In particular, our bellhop went over and above, going back down to the lobby to get tourist information for us, as well as recognizing us the next day and engaging... More

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Alpharetta, Georgia
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was my first time staying at the Ritz and I can honestly say it was the best hotel experience my husband and I have ever had. We travel frequently and usually stay at 4+ star hotels, this one was by far the best! The staff was super helpful and kind. The room was SUPER clean and the attention to... More

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Tod M, General Manager at The Ritz-Carlton Pentagon City, responded to this review

Dear MEP1999, Thank you for taking the time to share your wonderful review of our property on Trip Advisor. We work continuously to ensure that we provide excellent services and it is gratifying to all of us to read your review. If I can be of assistance to you in the future, should your travels bring you back to the... More

Orlando, Florida
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 1 week ago

This hotel has lovely staff and great service--you are treated like royalty--but it is old and run down. The beds were absolutely horrid. I slept poorly all 3 nights we were there as did my husband. It is attached to a large shopping mall with a private entrance for guests which was handy. The doorman, desk staff, wait staff and... More

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Tod M, General Manager at The Ritz-Carlton Pentagon City, responded to this review

Dear nina0912, Thank you for taking the time to leave your review. I sincerely appreciate your kind comments regarding our staff and services. I am fortunate to work with many fine hospitality professionals. I was disappointed to read your comments regarding your sleep experience and would appreciate the opportunity to be in touch with you. Your feedback is valuable to... More

Madison, Wisconsin
Contributor
15 reviews 15 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent about a week here for a conference. The location is convenient, with the metro stop right downstairs and easy access to Pentagon City Mall. The rooms were somewhat dated but comfortable. The service here was amazing, though, and I was repeatedly impressed. The food was amazingly delicious and far, far better than I have come to expect at... More

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Chicago
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This Ritz is a bit older and is really showing its age. Carpets, furniture and lighting in rooms and hallways are in need of refreshing and lobby renovations look more Marriott than Ritz. Outstanding customer really makes this hotel; Sonja in the Club Lounge is especially notable. Location adjacent to Fashion Mall and minutes by Metro from DC and National... More

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Dallas, Texas
Top Contributor
102 reviews 102 reviews
94 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel offers all the famous Ritz Customer service. The staff is trained to be problem solvers and tentative to all your travel needs. On a downside, its starting to some some age throughout all areas. The health club is average, not fully stocked with all the famous amities. Overall, you'll find this a great location, comforting rooms with great... More

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Indianapolis, Indiana
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel had everything we were looking for. The hotel is very conveniently located in the Fashion center mall which houses alot of retail shops and a very good variety of restaurants. Most importantly the mall is connected to the Pentagon city metro station without having to go outside. The hotel service is outstanding. Shoe shining service is complimentary. Valet... More

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London
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Advertised as a luxury hotel, the Ritz-Carlton Pentagon City was disappointing. The mountainous bed was obviously designed to be comfortable, with soft mattress toppers, but I found it very uncomfortable and didn't enjoy a good night's sleep during our three night stay. The staff are very attentive - if anything a bit too attentive, which left me feeling uncomfortable. We... More

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Tod M, General Manager at The Ritz-Carlton Pentagon City, responded to this review

Dear LCB London, Thank you for taking time to provide us with your review. I am sorry that overall your experience did not meet your expectations. I would appreciate the opportunity to discuss your stay with you further. While I understand you are traveling, if you could afford the time, I may be reached at 703-412-2778 or tod.morow@ritzcarlton.com. I look... More

Charlottesville, va
Contributor
15 reviews 15 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited DC for a long weekend of tourist activities. While search for rooms we could not help but notice an attractive rate here as compared to other hotels in the City. The rates improved slightly when requested on the Ritz-Carlton web-site and AAA discount applied. The Pentagon City is literally outside the front door making the National Mall only... More

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Tod M, General Manager at The Ritz-Carlton Pentagon City, responded to this review

Dear JFD118, Thank you for taking the time to review our hotel. I was happy to read that you had an enjoyable visit and found our hotel to be convenient to all of the attractions that Washington has to offer. Your feedback is important to us and we appreciate you providing constructive comments. Should your travels bring you back to... More

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Additional Information about The Ritz-Carlton Pentagon City

Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
The Ritz-Carlton Pentagon City Hotel
Ritz Carlton Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Arlington Ritz
Ritz Carlton Pentagon City
Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Arlington
#7 Family Hotel in Arlington
#9 Business Hotel in Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
Reservation Options:
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