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The Ritz-Carlton Pentagon City

4.5 of 5 1250 South Hayes Street, Arlington, VA 22202
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Certificate of Excellence 2014
The Ritz-Carlton Pentagon City
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The Ritz-Carlton Pentagon City
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632 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Naples, Florida
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars NEW

The customer service makes this hotel A+. The hotel itself is very nice but I have definitely been to other Ritz Carlton hotels that do not show their age as much as this one. That is not to say that it isn't okay. The furniture and construction needs some upkeep but nothing that would make a stay here uncomfortable or... More 

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Bethesda, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Spent Valentines Day there. I always have high expectations for the Ritz Carlton, but they turned it up a notch on this visit. The customer service is incredible. I don't think any of the staff knows how to say no! Whatever we requested they delivered with a smile. The location is great if you like to shop. The restaurant (Fyre,... More 

Was this review helpful? Yes 1
Doha, Qatar
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for a week last July. Overall it was a pleasant stay. Most people who are staying here are just in town for conferences/training or passing thru so don't expected over the top fancy. Staff was friendly even though I had a jet-legged toddler with me. I wish they had different options for their breakfast buffet. Every morning... More 

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Geneva, Switzerland
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a good hotel in a good location but the staff ensure an excellent experience. They are welcoming and accommodating and it is so nice to come back to an hotel a year later and find the same staff. The weather was awful and staff were still smiling.

Was this review helpful? Yes 3
London, Ontario
Senior Contributor
37 reviews 37 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not a brand I will seek out again. At this price point and reputation, I was underwhelmed. The people were great - this is not about that. The entrance was an underwhelming foyer. The decorations were bland and one felt crowded. The room while acceptable, was really not very special. I was at meeting held on the conference floor. The... More 

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Tod M, General Manager at The Ritz-Carlton Pentagon City, responded to this review

Dear familyskitrip2008, Thank you for you for taking the time to leave your comments on Trip Advisor. I am sorry to hear that you did not find our lobby size and decor to your liking, although I was pleased to read that you enjoyed our staff. Your feedback is important to us as we use such information as a means... More 

Williamsburg, VA
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 weeks ago

I am a Marriott Platinum so am a bit biased. However, if you are visiting DC, you cannot go wrong with either the Ritz, Marriott Crystal City, or Marriott Gateway. All are excellent hotels, great staff, and convenient to Metro, shopping, and good restaurants. Of course the Metro gives you access to all the DC sights! Look for great weekend... More 

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Richmond, Virginia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for a business event. There was a really great room rate for the conference, so I can't claim any problem with the Ritz being expensive. Still they tripped themselves up over little things. Hight point of my visit was the front desk staff, they were friendly and efficient, even put me into a complimentary upgrade corner room. Bellman... More 

Was this review helpful? Yes 2
Tod M, General Manager at The Ritz-Carlton Pentagon City, responded to this review

Dear BernardAugust, Thank you for taking the time to leave your review. I am sorry to hear that your experience did not meet your expectations. The two service issues you encountered are not acceptable and I would appreciate the opportunity to be in touch with you. Your feedback is important to our hotel, so if you would have the time... More 

Senior Contributor
32 reviews 32 reviews
32 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Really nice Ritz Carlton with a welcoming atmosphere. We stayed over New Year,and both adults and children had a great stay - The hotel is connected to the Pentagon city mall where you easy can go for breakfast and also park your car if you want to pay less than the hotel valet parking. We enjoyed some evenings in the... More 

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old saybrook, connecticut
Senior Contributor
35 reviews 35 reviews
14 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Once you come to stay at a Ritz, you will never look at service and hotel accommodations the same way....ever again. This Ritz does not disappoint . Our stay on the club level was everything one comes to love about the Ritz line. Attendants were kind, attentive, considerate, and friendly. The rooms were very comfortable, the beds so heavenly, I... More 

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Winnsboro, South Carolina
Contributor
11 reviews 11 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It's a Ritz....come on. The hotel was impressive and we loved the fact that the mall is attached. You can catch the metro beneath the hotel and never have to walk outside if you so choose. The valet parked our car and we never had to drive it again until we left 4 days later.

Was this review helpful? Yes 1
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Additional Information about The Ritz-Carlton Pentagon City

Address: 1250 South Hayes Street, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Ritz-Carlton Pentagon City 4.5*
Number of rooms: 366
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Expedia, Marriott, Despegar.com, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your The Ritz-Carlton Pentagon City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Pentagon City Hotel Arlington
Ritz Arlington
Ritz-Carlton Arlington
Arlington Ritz-Carlton
Ritz Carlton Pentagon City
Hotel Style:
#2 Luxury Hotel in Arlington
#7 Family Hotel in Arlington
#8 Business Hotel in Arlington
#9 Romantic Hotel in Arlington

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