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Hyatt Regency Crystal City

GreenLeadersSilver level
3.5 of 5
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2799 Jefferson Davis Highway, Arlington, VA 22202
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Hyatt Regency Crystal City
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Ranked #20 of 48 Hotels in Arlington
GreenLeadersSilver level
A recent review
3 of 5 stars Reviewed October 5, 2013
CtFamilyman CT
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Hyatt Regency Crystal City
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CT
Level Contributor
112 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed October 5, 2013

Rooms were nice, food prices at restaurant expensive, Paper was supposed to come every day, I had to remind them about this. Would go past the front desk and the employees would be lookig down not being attentive to the guests. Confusing floor plan in hotel for meeting rooms, there are no guides in the rooms to direct you and... More 

Was this review helpful? Yes
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review

CtFamilyman, Thank you for choosing to share your review. I am very sorry for the disappointing aspects of your stay. Your feedback about the Front Desk service has been relayed to the staff and is something we will continue to work on. We hope the next time you come to visit Crystal City that you will give Hyatt Regency Crystal... More 

Upstate NY
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed October 4, 2013

I stayed at the Hyatt Regency in Crystal City while attending a conference. The check-in process was smooth - in fact, when I arrived at 7:15am (due to a crazy-early flight) my room was ready and waiting for me. Sweet! My room was fine. Nothing spectacular. But a few things could have been better.... While the bathroom seemed clean, the... More 

Was this review helpful? Yes 1
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review

Hello Bookworm426, I am glad to hear about your satisfaction with your check-in process but our sincerest apologies for the cleanliness of some of the surfaces in the bathroom. Like mentioned, we strive for attention to detail and we hope that next time you are in Crystal City that you give us a second chance to make sure all of... More 

Salt Lake City, Utah
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed October 4, 2013

Stayed for two nights while attending a conference at the hotel. The meeting rooms are comfortable. The sleeping room was clean and quiet with a comfortable bed. Check in and check out were very efficient. Located close to good restaurants and shopping.

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Brookline, Massachusetts
Level Contributor
111 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed October 3, 2013

One of the clearly better Crystal City properties - works well for meetings, nice spaces, reasonably good food. Main problem was that both in meeting rooms and sleeping rooms, the internet connections were pretty bad - frequent disconnection, poor reception etc. If they fixed this, would be a standout in Crystal City.

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Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed October 3, 2013

Stayed for conference for four days. Ordered room service all days. First day it was an hour late. Second day there was old dried food on the metal covering over my plate of food. The first day I realized that I did not have my charger. Asked Conceirge. He assured me one would be sent to my room. Three hours... More 

Was this review helpful? Yes 3
HyattCrystalCity, Manager at Hyatt Regency Crystal City, responded to this review

Greetings Hhnannies, Thank you for sharing your comments in regards to your recent stay with us, we always appreciate the feedback. We are sorry to hear that the delivery time of your room service and phone charger were not up to satisfaction. This is not the level of service we strive for here at Hyatt Regency Crystal City and we... More 

New York City, New York
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 30, 2013 via mobile

Came in for a conference for the weekend. Big beautiful room with robe and slippers. Coffee bar in the morning that opens up at 5:30a is a welcome addition to the last time I was here. Great conference area.

Was this review helpful? Yes 1
Raymond, Maine
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed September 30, 2013

From the quick and pleasant check in, to the large comfortable, easy to work in room, to the healthy and tasty room service menu the Hyatt exceeded my expectations. I was there for three nights last week and I would happily stay again.

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Kenosha, Wisconsin
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 30, 2013

I booked this hotel for one night before a 6AM flight out of National Airport. From the arrival to the departure I have nothing but praise for the service. The valet parking was very convienient for the weekend. The valet suggested the park and fly package, ($27 for the first day and then $10 for the second). The shuttle service... More 

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Dallas, Texas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 19, 2013

We recently were in Washington, D.C. for work. Staying at the Hyatt Regency Crystal City, Arlington, Virginia, made it possible for us to get to and from the Metro train and into the District with no problem. The Hyatt has remodeled and the rooms are lovely. They have waterfall showers and extra items that made me feel like I had... More 

Was this review helpful? Yes 1
Northville, New York
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 18, 2013

This hotel had a perfect location with it's proximity to Washington National Airport. The staff was well versed, pleasant and efficient. Amenities were as good as anyone could expect. A real value and pleasure to stay.

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Hotel Review Summarization

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