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Hyatt Regency Crystal City

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3.5 of 5
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2799 Jefferson Davis Highway, Arlington, VA 22202
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Hyatt Regency Crystal City
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Ranked #24 of 48 Hotels in Arlington
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A recent review
4 of 5 stars reviewed 5 days ago
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850 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Independence
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Since U.S. airways messed up my day, I got to stay here for the night, on them. I was pleasantly surprised! The bathroom was huge, the room had plenty of room, and it felt fancy with the seating by the window. It was a nice and clean place, but I don't see what is so special. There were middle school... More 

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HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for taking the time to share your thoughts about your recent stay. I apologize for the inconvenience you may have experienced with the noisy guests and elevator, as well as breakfast here at the hotel. I appreciate you mentioning the value of the rooms and convenience of our shuttle as we work hard to ensure every guest is... More 

Toronto, Ontario, Canada
Top Contributor
64 reviews 64 reviews
12 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night due to a flight delay. The room was a nice size and clean, and everyone I interacted with at the hotel was friendly. The shuttle to/from the airport was convenient. Although the first shuttle leaves at 4:40am, it got me to the airport with plenty of time to make my 6am flight. The bathroom was a... More 

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HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for your review Harry! We are glad to hear the early shuttle was efficient to get you out to Reagan National for your 6am flight. We appreciate the feedback and hope you get to stay with us under better circumstances in the future! More 

Canton, Michigan
Contributor
16 reviews 16 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for a night while in the DC area. Very nice hotel, clean and comfortable. Easy access to freeways. There for family trip, not super family friendly but couldn't beat the price. Staff was extremely friendly and helpful right from the start. Asked for some baby shampoo and got a bag full of stuff...great! Not a great place for... More 

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HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for your review! We do have our outdoor pool open throughout the summer, usually Memorial Day through Labor Day weekends. We are glad we could provide the items needed throughout your stay and hope to welcome you back. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Checking in was a breeze. After informing the check-in agent that we have kids, he puts us on the 15th floor and back in the corner; which was great for us...quite for us and for other guests...smart move on his part. The staff was helpful and friendly, eager to help. The room was clean and adequate. The pillows were small... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

We appreciate all your positive feedback! We are very close to many restaurants and it is easy to walk or catch our metro shuttle! We apologize about the parking you found to be expensive but we are comparable to other hotels in the area and there is an alternative garage located next door. We thank you and hope to see... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

This is one of the best places I have stayed at in DC and i have been to DC every year for the last 27 years with high students. The staff treated us like we were as important as anyone else in the hotel, not just a bunch of high school kids and their teacher.

Review collected in partnership with Hyatt Hotels

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HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for your review! We greatly appreciate the Close Up group and all of the tours they bring to our hotel each year. We hope you enjoyed D.C.! More 

Mercer Island, Washington
Top Contributor
110 reviews 110 reviews
39 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Generally I have been a big fan of Hyatt. I consider it to be one of the nicest midrange hotels. This one was one of the most disappointing that I have been to. Specific concerns included: (1) Very small oddly shaped room. (Room 543). (2) Extremely loud. (There were a large number of high school-age tourist groups who were apparently... More 

Was this review helpful? Yes 1
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for the review. We are currently looking in to ways to improve the tranquility in our guest rooms and reduce the noise from elevators and surrounding rooms. We are glad you enjoyed the free wifi, a new addition for all Hyatts, as well as our wonderful crabcake! We appreciate all this feedback as it will continue to allow... More 

Boston, Massachusetts
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Came to this hotel for a Conference. My very first impression on arrival, after a long day traveling during a storm, was dinner at their bar/restaurant. Too tired to find a lace to eat, I decided to join a couple of colleagues for dinner at the hotel. It was 7:30 pm, not too late. The first thing we were told... More 

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HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

We greatly appreciate your review and all the information provided. We do apologize about your initial experience in the restaurant but are in the process of improving our menus and service to provide the best experience possible to each guest. Our shuttle does run every 20 minutes to the metro and we will investigate what caused the delay in this... More 

Arlington, Virginia
1 review
2 of 5 stars Reviewed 3 weeks ago

You are automatically charged $50, for incidentals, the fee may be returned at a later date. The front desk said that all hotels do this, I have never been charged this before. You can hear the ice machine and elevators all day and night from this location. The view was an office building, apartment complex and a highway. The bathroom... More 

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HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

First of all, thank you for taking the time to review our hotel. We apologize about the issues you experienced. We are working to reduce the sound issues such as noise from the elevator or back hallways during lunch and are hoping to have a better system in place to prevent this from occurring. Just to clarify, the $50 for... More 

Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I thoroughly enjoyed this hotel! My room was located on the top floor so the view was spectacular. The room was clean and beautifully decorated. The mattress was very comfortable. This hotel is perfectly located. I'm a local so I didn't do much touristy stuff, but this hotel is in a great spot if that's what you're into. My only... More 

Was this review helpful? Yes 1
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

We appreciate your review Andre! We are happy to hear you not only enjoyed your room but also the surrounding area. We are very fortunate to be walking distance to many shops and restaurants as well as a short shuttle ride away from DCA! More 

Bonita Springs, Florida
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If you need to stay in this area, this Hyatt is a good choice. The rooms are a little tired, but still of good quality. The service and shuttles are good and efficient. There is a shuttle to and from Reagan Airport and to and from the Metro. There are plenty of food establishments within walking distance.

Was this review helpful? Yes
HyattRegencyCC, Manager at Hyatt Regency Crystal City, responded to this review

Thank you for your response. We are looking forward to a rooms renovation in the upcoming year and hope this will change your feeling of a little tired. It is great to hear you enjoyed the complimentary shuttle service and our close proximity to many restaurants. We appreciate your feedback! More 

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