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Holiday Inn National Airport / Crystal City

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2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
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Holiday Inn National Airport / Crystal City
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Holiday Inn National Airport / Crystal City
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368 reviews from our community

Traveler rating
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    88
    26
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Holiday Inn National Airport / Crystal City
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Fairfax, Virginia
Top Contributor
106 reviews 106 reviews
25 hotel reviews
148 helpful votes 148 helpful votes
4 of 5 stars Reviewed May 3, 2013

Needing to get to my destination on the west coast early afternoon, we opted for the first flight out of DCA. I had no idea that the airport opened so early!! I found this gem of a hotel online. Once you find the hotel, which I strongly recommend you map out its location carefully as Crystal City can be a... More 

Was this review helpful? Yes 2
Phoenix, Arizona
Top Contributor
194 reviews 194 reviews
113 hotel reviews
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed May 1, 2013

Have stayed here several times without any problems. This time we had a problem. We woke up and the shower knob rotated; completely broken. We walked to the front desk and maintenance showed up. They replaced the knob, so now we had water but it would not shut off. I visited the GM and asked how housekeeping could clean the... More 

Was this review helpful? Yes 1
Kansas
Top Contributor
69 reviews 69 reviews
32 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed April 28, 2013

Usually you get what you pay for. We didn't pay much, but we got an awful lot for our money. My husband and I stayed here for four days as tourists. First, the positives: The price. The price. The price. I think we stayed for less than $100 per night, which in D.C. is unheard of. It was clean and... More 

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St.Paul, Minnesota
Top Contributor
530 reviews 530 reviews
53 hotel reviews
288 helpful votes 288 helpful votes
4 of 5 stars Reviewed April 25, 2013

Lots of extras make this place a 4+ with reasonable rates for hotels in and close to DC. There is a free shuttle to and from Metro, to and from Washington National. Just call them. Nice sized room. Not super fancy but very pleasant. From desk extremely helpful. Shout out to Helina. I asked for a dinner suggestion - nearby,... More 

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Denton, Maryland
Contributor
15 reviews 15 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed April 8, 2013

Always a good choice for their "Park and Fly" Program. We have stayed here at least 3 times. The front desk is always pleasant. The parking is plentiful and the transfers to and from the airport have always been problem free. Stayed March 28th prior to our Family Florida Vacation.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Thekeatings, We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise. Sincerely, Orlando A. Case Manager IHGCare More 

Macon, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 of 5 stars Reviewed April 7, 2013 via mobile

I recently booked two rooms for myself and family members. We stayed on the 9th floor. The hotel is located within walking distance to the Crystal City metro. They also offer a shuttle service. Save the hotel phone numer on your phone and call when you need to be picked up. Our longest wait was about ten minutes. We had... More 

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Cranberry Township, Pennsylvania
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 2, 2013

Our experience at this hotel was not pleasant. First, let me list the positives. Parking was plentiful and relatively inexpensive. The room itself was very large. That is about it. Now, the negatives. 1. The staff was generally unhelpful. We were booked to arrive on a Friday, but could not arrive until Saturday. I called to inform the staff of... More 

Was this review helpful? Yes 1
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Guest, I apologize for the inconvenience that the front desk staff caused by not communicating that you would be arriving on Saturday instead of Friday. We are in the hospitality industry and our job is to take care of our hotel guests. We strive to meet (better yet, exceed) your expectations that you have when staying at a Holiday... More 

Honolulu, Hawaii
Top Contributor
58 reviews 58 reviews
30 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 26, 2013

If you have an early flight the next day from National Airport, then this is the perfect place to stay. Being only 3 to 5 minutes from the rental car return and only 6 or 7 minutes by way of the Hotel Shuttle, you need not worry about rushing. The rooms are nice and the location is great. You are... More 

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Houston, TX
Top Contributor
134 reviews 134 reviews
94 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed March 26, 2013

The staff here is trying really hard. They do a lot of things right. In some ways, this is indistinguishable from a Courtyard, or a standard business hotel, but there are a few misses. The Pros: Nice, responsive staff. Pleasant facility. Good wireless internet. Spotless room. Well appointed. Up to date decor. Granite in the bath, nice bed linens, etc.... More 

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HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Hotel Guest, According to your comments it seems you had an average stay at the hotel. Both the guest services manager and the food and beverage director are reviewing your comments you made to improve the amenities we currently put in our guest rooms. Your comments were also shared to help constantly improve the operations and food quality of... More 

White Stone, Virginia
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed March 16, 2013

Arrived Wednesday, March 6th Purpose: to spend the night before an early 6am flight from Reagan National, and a place to leave the car for the week we are gone. Cost: $169. The check in was uneventful. The hotel airport shuttle didn't start operation until 6am, but they said that we could take a taxi and they would reimburse the... More 

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HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Hotel Guest, After reading your comments, it's very disappointing to know that you left the Holiday Inn National Airport an unhappy guest. My sincere apology to you and your family regarding your hotel stay. The comments you shared in the survey was addressed with each department manager regarding the issues you had during your stay. As the hotel manager... More 

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