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Holiday Inn National Airport / Crystal City

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2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
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Holiday Inn National Airport \/ Crystal City
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418 Reviews from our TripAdvisor Community

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Hyderabad, India
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 1 week ago

The plus point of this hotel is its convenient location, not too far from the main attractions in Washington DC and close to the Reagan airport. Three or four floors of the hotel building are earmarked for parking of cars, which we found convenient. Check-in was smooth and our room was clean. We stayed two nights. I found the bed... More 

Helpful?
1 Thank SastryEVR
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear SastryEVR, Thank you for your recent stay; we appreciate your kind words and feedback. We are pleased to know that you found our location convenient. Our team will be so happy to know you were pleased with their performance at check-in and the room cleanliness was satisfying. We regret that our mattress was rather soft and we couldn’t replace... More 

Level Contributor
6 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago

We have stayed at two Holidays Inn's the past couple of months with the exact same issue. The power plug for the lamp/clock is directly behind the bed and the cord/plugs are IN BETWEEN the box spring and mattress. I contacted the corporate office on both occasions and did not get a response either time. I showed my pic's to... More 

Helpful?
Thank Charlie T
HINationalAirport, Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Charlie T, Thank you for sharing your feedback on your recent stay with us. I want to assure you that the safety and security of our guests and team members is our top priority. Our hotel is compliant with all fire codes and we do regular inspections to ensure that. That being said, I will speak to our Chief... More 

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Charlottesville, Virginia
Level Contributor
77 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 23, 2015 via mobile

We stayed here because we had an early flight from Reagan. It's about a 1 minute drive to the airport. Parking was easy in their garage. Parking is $16 a night. Room was good, bed and pillows were comfy, but bathroom was dingy--dirty floor (the cracks between tiles were disgusting looking) tub was old and dirty looking. We didn't take... More 

Helpful?
1 Thank Shari B
Washington DC, District of Columbia
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
1 of 5 stars Reviewed October 30, 2015 via mobile

I checked in here late last night and was "upgraded" to a great room. However, my room was located directly next door to the gym where someone was working out throwing down weights at 11pm at night. I called downstairs and asked to be switched to another rooms. Front desk response, "I told you it was near the ice machine".... More 

Helpful?
2 Thank 1manWOLFpack_12
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Guest, Thank you for your business and taking the time to bring this to our attention. We are sorry to see that we let you as well as ourselves down by not providing better service to you. Please accept our sincerest apologies for the discomfort you experienced during your stay. I assure you what you experienced is not at... More 

Atlanta, Georgia
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 21, 2015

Good hotel although a little older. We stayed here on a family trip to DC. The rooms were smallish but nice. The location is great- close to national and there is a shuttle to Pentagon City to catch the Metro or for shopping. Some of the hotel materials were outdated and I went looking for a restaurant that no longer... More 

Helpful?
Thank Alicia M
Salisbury, MD
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 14, 2015

The Holiday Inn is close to the airport, has good prices, a free shuttle to the airport, but because of the loud air conditioner in the room, sleep is almost impossible. Spend $10 more and stay at a hotel where you can sleep.

Helpful?
1 Thank Diane2218
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Diane2218, Thank you for sharing your feedback on your recent stay with us. I sincerely apologize for the concerns you experienced with the air conditioning unit in you room, and for any inconvenience this caused you. We do perform regular maintenance on these units, and will ensure that engineering takes a look at the unit in your room. We... More 

Bittinger, Maryland
Level Contributor
97 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 13, 2015

The good first. Close to airport, pillows, and shuttle. The not so good. AC, Hot water. There is nothing particularly wrong with this hotel as much as IHG in general. Thinking I would change things up I have been using IHG properties. I came to realize that having status with the program really means nothing. Room was right next to... More 

Helpful?
1 Thank 44BRADN
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Valued Guest, Thank you for your recent visit to our hotel and your feedback. Our proximity to Reagan Airport and to The Washington National Mall is what makes our hotel very attractive, however, I can see, based on your observations that our property needs to work in some areas and we will not take them for granted. Feedback like... More 

Portland, Oregon
Level Contributor
119 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed October 12, 2015

Needed a place to stay near Washington National s. I generally try to avoid hotels without a clothes closet, but my clients found this place at a good rate. The staff was vert friendly and helpful. The room was nice -- my only real complaint is that the air conditioning system display had a bunch of elements out so you... More 

Helpful?
Thank DeHypnotist
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Guest, Thank you for sharing your experience with us and for your kind words about our staff; we are very proud to work with a great team. Our hotel’s main goal is to make sure our guests are completely satisfied and I can see that our air conditioning unit was not the best. We appreciate you letting us know... More 

Williston, Vermont
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 12, 2015

Hotel proved to be nicer then our original perception arriving at 3:00 AM. Good Location, very close to Airport with Dollar and Advantage Rent a Car right next door. Very busy weekend with the anniversary of the Million Man March and the Army 10 miler going on. Room was pleasantly spacious though the bathroom was standard HI stuff. Staff was... More 

Helpful?
Thank Madwatson802
Maine
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed October 9, 2015

First, the days of the non-business visitor getting a good hotel at a reasonable price on a weeknight in Washington, DC are over. DC hotels count on expense accounts to pay the freight in even three-star hotels, which go for in excess of $300 a night during the week. For a four- or five-star, hotel your looking north of $400.... More 

Helpful?
1 Thank Mainetrippin
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Mainetrippin, Thank you for sharing your feedback on your recent stay. I sincerely apologize for the maintenance concerns you experienced in the fitness center and your guest room. I want to assure that this is not up to our standards, and we will be taking swift action to remedy the situation. We always want to ensure our guests have... More 

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