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Holiday Inn National Airport / Crystal City

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2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
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1 room 1 guest
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Holiday Inn National Airport \/ Crystal City
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393 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Michigan
Level Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Nice clean room, friendly staff and nearer to Reagan airport. Free shuttle service from the airport to the hotel. Please call the hotel front desk the moment you are out of baggage claim. Usually they stop at Gate 5 in Terminal A for pick up. I stayed there for two days and had my flight delayed. I asked for a... More 

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3 of 5 stars Reviewed 1 week ago

Had to stay here overnight before heading home, and found this to be a 5min FREE shuttle ride to reagan and the most reasonably priced in the general area. If you rent a car from advantage or dollar, it's right next door, which eliminates 1 extra step in the travel day process. Room size is a little tight, but I... More 

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HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear guest, We thank you kindly and appreciate that you took the time to review our hotel. We are pleased to know that you enjoyed our location and the surrounding facilities. Our staff is really happy to know that they were able to assist. We are delighted to know that you found some aspects and our services enjoyable. We will... More 

Columbus, Ohio
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our hotel was booked by our tour guides for a week stay to visit sites in and around Washington DC. The staff were very friendly and helpful with directions and maps. However, the hotel décor in the rooms is dated and needs an upgrade. Bathrooms also show their age and could use a redesign. Beds were moderately comfortable but not... More 

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HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear jplapis, Thank you for taking the time to review our property, your comments are very much valued. We really appreciate that you have taken the time to acknowledge that our staff was friendly and helpful. We regret deeply that we have failed to deliver and follow up as is customary with our brand standards. We have taken your concerns... More 

Raleigh, North Carolina, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Room was a little small and slightly worn but nothing problematic. Courtesy shuttle to the metro was appreciated in the heat, although it's not a far walk. McDonalds right next door as well for a quick coffee is nice!

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HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Chelsea, We thank you for your review of our hotel and we are pleased to know that you appreciated our shuttle and enjoyed our close proximity to McDonald's. We are glad to hear that you didn’t encounter any problems during your stay. We are committed to providing the best in facilities and service, and to this end will continue... More 

Orlando, FL
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at this Airport because it was reasonably priced and had easy access to DC. It is walking distance to the Metro (about 15 minutes), but it was much easier to take the free shuttle the hotel had to offer. They were really great about dropping us off and picking us up. Also a free shuttle to the airport so... More 

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Warm Springs, Oregon
Level Contributor
44 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 26, 2015

Front desk staff were very friendly and quick with checking-in. The rooms were nicely done. Note: the air conditioner does directly blow on the bed. Self parking is free on the hotel site. Very near the Ronald Reagan airport (5mins), across the street (Hwy 1) from the main Crystal City area. Only other IHG hotel I like due to its... More 

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HINationalAirport, General Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear E H, First of all, thank you for staying with us at Holiday Inn National Airport. We are happy to hear your check-in experience with the front desk staff was to your satisfaction. Our hotel is indeed near the 2 metro stops. Our closest walkable Metro station is Crystal City but Regan National Airport is easy to access on... More 

Legnano, Italy
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 26, 2015

I came into town on a Friday night. I only needed one night as I was waiting for my family to arrive before we took off on vacation. It took a little while for the free shuttle to pick me up from the airport, and it was packed. However once I got to the hotel it was very smooth. Check... More 

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A TripAdvisor Member
2 of 5 stars Reviewed July 26, 2015

This hotel was fine, but we were misinformed about a shuttle to Dulles airport. Ros(?) At the front desk was nice enough to call us a car (the driver said! he was not Uber), after we panicked that we might not make our flight. It was $75 plus tip. Don't let anyone tell you they provide a shuttle to Dulles... More 

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HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Valued Guest, Thank you for taking the time out to review our hotel. We appreciate the feedback. We are sorry to hear we did not provide the proper information to you in regards to the shuttle service. We will address this with our team. We only offer shuttle service within the one mile radius to and from the hotel... More 

Atlanta, Georgia
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed July 22, 2015

I stayed here for two nights over a recent weekend in July. The hotel is very quiet to be so close to the airport. Rooms were clean and modern and the staff was friendly. They offer a shuttle service that regularly runs to the airport and the Crystal City Metro Station. There are several restaurants in the surrounding neighborhood that... More 

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Rocky Mount, North Carolina
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 21, 2015 via mobile

Overall, the hotel needs work. During my week stay, I had to let the shower run every morning for 5 minutes in order to get luke warm water. There were also false fire alarms I guess due to faulty equipment. The front desk gave an explanation that the system was sensitive. Sensitive to what exactly? Bedding needs to be upgraded... More 

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HINationalAirport, General Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Ntwkswams, Our guest safety is absolutely top priority at the Holiday Inn National. We have just finished upgrading our fire alarm system and it is certainly being inspected and approve by the Arlington County. We are very sorry that your stay was disturbed with a false alarm, I know this was very disappointing. We have taken every measure and... More 

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