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Holiday Inn National Airport / Crystal City

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2650 Jefferson Davis Highway, US Route 1, Arlington, VA 22202
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Holiday Inn National Airport / Crystal City
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Holiday Inn National Airport / Crystal City
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389 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Raleigh, North Carolina, United States
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Room was a little small and slightly worn but nothing problematic. Courtesy shuttle to the metro was appreciated in the heat, although it's not a far walk. McDonalds right next door as well for a quick coffee is nice!

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HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Chelsea, We thank you for your review of our hotel and we are pleased to know that you appreciated our shuttle and enjoyed our close proximity to McDonald's. We are glad to hear that you didn’t encounter any problems during your stay. We are committed to providing the best in facilities and service, and to this end will continue... More 

Orlando, FL
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at this Airport because it was reasonably priced and had easy access to DC. It is walking distance to the Metro (about 15 minutes), but it was much easier to take the free shuttle the hotel had to offer. They were really great about dropping us off and picking us up. Also a free shuttle to the airport so... More 

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Warm Springs, Oregon
Level Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Front desk staff were very friendly and quick with checking-in. The rooms were nicely done. Note: the air conditioner does directly blow on the bed. Self parking is free on the hotel site. Very near the Ronald Reagan airport (5mins), across the street (Hwy 1) from the main Crystal City area. Only other IHG hotel I like due to its... More 

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HINationalAirport, General Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear E H, First of all, thank you for staying with us at Holiday Inn National Airport. We are happy to hear your check-in experience with the front desk staff was to your satisfaction. Our hotel is indeed near the 2 metro stops. Our closest walkable Metro station is Crystal City but Regan National Airport is easy to access on... More 

Legnano, Italy
Level Contributor
78 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I came into town on a Friday night. I only needed one night as I was waiting for my family to arrive before we took off on vacation. It took a little while for the free shuttle to pick me up from the airport, and it was packed. However once I got to the hotel it was very smooth. Check... More 

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2 of 5 stars Reviewed 6 days ago NEW

This hotel was fine, but we were misinformed about a shuttle to Dulles airport. Ros(?) At the front desk was nice enough to call us a car (the driver said! he was not Uber), after we panicked that we might not make our flight. It was $75 plus tip. Don't let anyone tell you they provide a shuttle to Dulles... More 

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HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Valued Guest, Thank you for taking the time out to review our hotel. We appreciate the feedback. We are sorry to hear we did not provide the proper information to you in regards to the shuttle service. We will address this with our team. We only offer shuttle service within the one mile radius to and from the hotel... More 

Atlanta, Georgia
Level Contributor
87 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for two nights over a recent weekend in July. The hotel is very quiet to be so close to the airport. Rooms were clean and modern and the staff was friendly. They offer a shuttle service that regularly runs to the airport and the Crystal City Metro Station. There are several restaurants in the surrounding neighborhood that... More 

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Rocky Mount, North Carolina
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Overall, the hotel needs work. During my week stay, I had to let the shower run every morning for 5 minutes in order to get luke warm water. There were also false fire alarms I guess due to faulty equipment. The front desk gave an explanation that the system was sensitive. Sensitive to what exactly? Bedding needs to be upgraded... More 

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HINationalAirport, General Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Ntwkswams, Our guest safety is absolutely top priority at the Holiday Inn National. We have just finished upgrading our fire alarm system and it is certainly being inspected and approve by the Arlington County. We are very sorry that your stay was disturbed with a false alarm, I know this was very disappointing. We have taken every measure and... More 

Raleigh, North Carolina
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Service Staff: Great, Top Notch Room: Good Size, Clean. Wi-Fi: Good Quality Parking: $16 a day. Parking: Tight, but manageable. Restaurant: Good Quality Price: $149 range Mon - Fri. $99 Weekend Many restaurants within 1 mile.

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Virginia
Level Contributor
160 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I am rating them specifically for their unreliable airport shuttle. I asked the front desk if I needed to do anything to get a ride back from airport to hotel, and they said I had to wait in the designated areas and the shuttle would be there. I needed a ride back to hotel around 5:45am and waited 40 minutes... More 

Was this review helpful? Yes 1
HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Guest, We regret the experience you had with our hotel shuttle. As an airport hotel, we understand how important is to have a reliable transportation; I will make sure to follow up this issue you have reported. Thank you so much for bringing this matter to our attention. The hours of operation for our shuttle are from 4:45am until... More 

Bethlehem, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Traveled with my husband and daughter to DC, and stayed at the Holiday Inn Crystal City.We stayed 3 nights- July 11-July 13. Our stay, for the most part, was very good. The hotel & room were very clean. The beds & pillows were comfortable. The bathroom, while could use some cosmetic updating, was clean, had enough space, and was totally... More 

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HINationalAirport, Front Office Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Marissa S, Thank you for your feedback on your recent stay with us. We are very pleased to see that you had a great stay and found the Holiday Inn National was a convenient, affordable, clean and comfortable place to stay. I’m honored to read that our staff was up to the standards; I will share your kind comments... More 

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