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Crowne Plaza Washington National Airport

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1480 Crystal Drive, Arlington, VA 22202
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Crowne Plaza Washington National Airport
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334 Reviews from our TripAdvisor Community

Traveler rating
    109
    129
    69
    21
    6
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61
49
34
148
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Washington National Airport
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
4 of 5 stars Reviewed March 17, 2015

I have stayed at this hotel many different times and have always had a very pleasant experience. The staff is always great and the rooms are always ready for my crew when we arrive and the location is amazing. My biggest complaint is the Internet, I know that it is provided for free for our crews but it is extremely... More 

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Bokeelia, Florida
Top Contributor
135 reviews 135 reviews
42 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed March 17, 2015

The staff are all awesome. From the moment I walked in the door, I felt welcomed. Arriving around 9pm,. dropped off my bags,, headed to the hotel bar/grill for a quick bite. The bartender, TJ, is an incredible asset as she was delightful with every customer that crossed her path...The food was a good, not great. Didn't like getting the... More 

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Top Contributor
329 reviews 329 reviews
31 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed March 15, 2015

The rooms are really clean and the beds are comfy. I have slept soundly every night of the stay. It is in a good location near the Arlington National Cemetery and the airport. I would stay here again if in a pinch. I just wish that it was closer to DC.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Washington National Airport, responded to this review

Dear FamTimeFL, Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the clean and comfortable rooms as well as with the good location of the hotel. We are highly motivated by your words... More 

Toronto, Canada
Top Contributor
57 reviews 57 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 9, 2015

Stayed here because of an early flight ... from the time of my wake-up call to the time I was AT my gate at Reagan .... 47 minutes ... thanks to a great location and free shuttle running every 15 minutes Friendly staff had me checked in in minutes. Lots of hotels in the area so lots of restaurant choices.

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2015

I got in late, and alone as my boyfriends flight was cancelled and I went to check in. The front desk attendant was rude and reluctant to help me. He put a hold on my account TWICE by accident and then said it was declined so booked me for half my stay and then told me to come back with... More 

Was this review helpful? Yes 1
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for taking your time to write to us about your recent stay at Crowne Plaza National Airport. I would like to apologize for the experience you had with us. We believe in providing excellent customer service and creating the WOW factor for all our guests. I have passed your comments along to the appropriate managers... More 

San Juan, Puerto Rico
Top Contributor
129 reviews 129 reviews
10 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed February 16, 2015 via mobile

These are the things I can say about the hotel: close to Reagan National, buffet breakfast, a Starbucks, need a key to access the hotel floors above the mezzanine which adds security, courteous service, comfy beds with four pillows, clean room, the Metro close by and an underground shopping place with little shops, restaurants and a Rite Aid. Need I... More 

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Cross Junction, Virginia
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2015 via mobile

We drove in from Winchester,VA on Sunday afternoon for a Monday morning flight out of National airport. Very little traffic and easy to find. Very helpful desk staff and a shuttle to take us to and from our restaurant (Jaleo- which you don't find in Winchester). I would definitely stay here again if flying out of DCA.

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Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2015

I had to stay here for a seminar. This is a very nice hotel. Friendly service. Thought the breakfast was not complimentary I still enjoyed the quality of the food and the wonderful service I received. A very special thanks goes to Lolita who went out of her way to give me a wonderful experience here.

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 14, 2015

I love this hotel due to its proximity to the airport, also very close to the Potomac River running trail. The staff at this hotel is fantastic, the rooms are modern and fresh. The restaurant at the hotel is very good if you don't want to leave the hotel. If you do leave the hotel, there are a bunch of... More 

Was this review helpful? Yes 2
Boston, MA
Top Contributor
79 reviews 79 reviews
26 hotel reviews
38 helpful votes 38 helpful votes
1 of 5 stars Reviewed January 13, 2015

Unfortunately due to a canceled flight I was booked into the Crowne Plaza. The shuttle from the airport did not show at the scheduled time and one member of the staff was quite rude at check-in. As someone who works in customer service, I would never treat a guest -- especially one who was inconvenienced -- like that. The room... More 

Was this review helpful? Yes 3
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for taking your time to provide us with feedback about your recent stay at Crowne Plaza National Airport. I would like to apologize for the experience you had with us. All of your comments have been passed along to the appropriate managers to ensure re-training of our team members. Everyone at Crowne Plaza National believes... More 

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