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Crowne Plaza Washington National Airport

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1480 Crystal Drive, Arlington, VA 22202
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Crowne Plaza Washington National Airport
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354 Reviews from our TripAdvisor Community

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Traveler rating
    113
    139
    74
    22
    6
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65
53
36
154
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The room i was assigned had a bad horrible odour, it made me physically sick required some chasing up, that said i was given another room which was a lot better and did have good comfortable bed and i did have good nights sleep for all the time i was there. However there was no safe in the room. Also... More 

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Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Good value, great location and friendly staff. Onsite bar is not great nor the food they serve however many good places within walking distance. The rooms are a nice size although the bathroom was a little cramped. No one to assist with luggage and the shuttle from the airport was a long time arriving.

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Miami, Florida
5 of 5 stars Reviewed 1 week ago

My elderly sister got stranded at DCA and was placed at this hotel by the airlines. She was connecting to an International flight to Managua, Nicaragua. She does not speak any English and has trouble with her health. This experience was extremely dangerous for her. I thank God that she found two wonderful Spanish speaking ladies that helped her be... More 

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Little Rock, Arkansas
Level Contributor
65 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ok, so this hotel has a complementary shuttle from the hotel to the airport and vice versa but you need to call and tell them you need it. You can go one stop on the metro from Reagan airport to Crystal City stop. Come off the metro, up the escalator them go right through the mall. Come to military store... More 

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Murphy, North Carolina
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

During the 2nd day of a 4 night stay, the hotel's fire alarm began to ring, and my wife & I followed the evacuation instructions by using the stair well from the 6th floor even though I must use a cain because of unbalance due to Parkinson's. Though the fire department response was rapid, they had little information from the... More 

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CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for providing us with feedback regarding your recent stay at Crowne Plaza Washington National Airport. I would like to apologize for your experience with us. In the event of a fire alarm, we take it very serious, and rely on the trained Fire Fighters for instruction. Furthermore, in the event of a fire, we have... More 

North Andover, Massachusetts
Level Contributor
150 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Mediocre hotel, the staff was nice and helpful but the rooms were mediocre at best. The bed was comfortable but the room was very muggy and humid. There is a starbucks on the MZ floor which is convenient and a café which is pricey. The area is nice, across from a indoor mall with tons of restaurants.

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CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for taking your time to let us know about your recent experience at Crowne Plaza Washington National Airport. I would like to apologize that our guest rooms did not meet your expectation. I will inform engineering to ensure the air-conditioning unit is working to our standards in that guest room. Additionally, I would like to... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pretty nice place to stay, we took advantage of a special rate plan that was running. Desk staff was incredible, we had an extra person and the cleaning crews put extra towels in without even asking! We brought an air mattress, but the sofa was a hide a bed, so everything worked out well. Only problem was the bathroom is... More 

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Rhode Island
Level Contributor
161 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The room is at the end of the hall . It's large air conditioner works well . The bed is very comfortable the pillows are so comfortable . Rm was very clean staff is friendly very close to the metro . Easy access to downtown as well as Georgetown with the now red circle buses .

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Arlington, Virginia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Love the location of this hotel with street parking. Clean, spacious rooms and comfy bed. Free internet which I needed during my stay. I really enjoyed my stay. Staff very friendly and welcoming. Hotel has a very nice entrance.

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Central NY
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here one night and have no complaints. Staff was very pleasant, room was large and nicely furnished - very clean accommodations. Comfortable king sized bed. Bathroom had plenty of towels and was brightly lit. Wished it was a bit larger but it would not deter me from staying here again. Our meal in the hotel restaurant was excellent.... More 

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