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Crowne Plaza Washington National Airport

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1480 Crystal Drive, Arlington, VA 22202
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Crowne Plaza Washington National Airport
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Crowne Plaza Washington National Airport
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324 reviews from our community

Traveler rating
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    122
    68
    20
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is clean throughout with pleasant staff. Housekeeping did great job in rooms and all over the hotel. The beds were comfortable and relaxing after a day of walking. Room decor modern and well maintained. Good shower head and water pressure always a plus. Now the downside, the wifi is poor with very spotty connection. Guest services were not... More 

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Lund, Sweden
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed for 3 nights on a business trip. The staff were great, very helpful and polite. The room itself was spotless, the bed comfortable, generally good amenities. Wifi connection was good throughout the hotel. The breakfast included was comprehensive if not super exciting. The only negative is that the hotel is a bit dated and water pressure on the... More 

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Perth, Western Australia, Australia
Top Contributor
103 reviews 103 reviews
59 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for three nights for a business trip. I was not greeted as a Platinum member on arrival and the staff at the front (Chris) was rude and not welcoming at all. I had two bookings, both with the same room type, but they made me change rooms, and said they couldn't keep me in the same room... More 

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CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to leave a response about your stay at Crowne Plaza National Airport. We appreciate all feedback to help us see which areas we need improvement and which areas we succeed. I would like to apologize about your experience with one of our team members. We take pride in providing excellent guest... More 

Senior Contributor
45 reviews 45 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed 5 nights on reward points. Room was nice size and very clean. The early morning shuttle driver Kamal was the best part of our stay. Always pleasant, helpful and happy to drop us at the Metro station every morning. One day I was outside with my Grandma cup, (gift) I went up to my room and immediately realized... More 

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New Jersey
Top Contributor
260 reviews 260 reviews
90 hotel reviews
678 helpful votes 678 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here the past several months many times. Crowne Plaza's are usually more upscale compared to Holiday Inns. As you can see from my past reviews I have been to both airport hotels many times before. I prefer the Crowne Plaza over the Airport Holiday Inn. The Crowne Plaza offers complimentary shuttle bus service to DCA Ronald Reagan... More 

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Top Contributor
64 reviews 64 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a nice, clean hotel. There was a very large gap in my door, which basically let you see straight into the hall and sounded like someone was opening your door when they opened any door nearby. Having a Starbucks in the hotel was very convenient. Overall, a nice predictable stay.

Was this review helpful? Yes 1
Asheville, North Carolina
Contributor
18 reviews 18 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Let me start by saying this hotel is in a great location! You are within a short walk to excellent restaurants, shops, and the METRO. The hotel also has a shuttle that runs every 15-30 minutes to DCA. We stayed 3 days at this location and the check in staff was superb. Upon check in, our large vehicle was allowed... More 

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CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for leaving your comments about your recent stay with us at Crowne Plaza National Airport. All the responses we receive are reviewed to ensure we only improve our hotel and to prevent the situation from happening in the future. I would like to apologize about your experience with the shower in the room. This has... More 

Germany
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff at the Crowne Plaza national are superb. The front desk staff goes out of their way to assist you and to make your stay comfortable. If you need a lift close to the Pentagon or to the metro they'll take you. However, this isn't really required because you are within walking distance to the metro stops, Virginia Rail... More 

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Baumholder, Germany
Top Contributor
111 reviews 111 reviews
29 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Great spot for a business stay. Great location in Crystal City next to the Metro and a myriad of restaurants. Easy access to the Pentagon and Fort Myer. The room was sufficiently clean although housekeeping appeared to be spotty - I came back to my room at nearly 4pm one day and they hadn't been in yet even though I... More 

Was this review helpful? Yes 1
Atlanta, Georgia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 21, 2015

Spending the weekend here with the family and everyone is happy. Our experience has been great and we don't want to leave. We were greeted by a friendly staff at check in and everyone we pass is friendly. We got a room on the 6th floor with a nice view. The property is well maintained and very clean. Our room... More 

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