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Crowne Plaza Washington National Airport

3.5 of 5 1480 Crystal Drive, Arlington, VA 22202
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Crowne Plaza Washington National Airport
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Crowne Plaza Washington National Airport
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306 reviews from our community

Traveler rating
    105
    112
    63
    20
    6
See reviews for
55
44
33
134
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orlando, Florida
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I had to stay here for a seminar. This is a very nice hotel. Friendly service. Thought the breakfast was not complimentary I still enjoyed the quality of the food and the wonderful service I received. A very special thanks goes to Lolita who went out of her way to give me a wonderful experience here.

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
18 reviews 18 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I love this hotel due to its proximity to the airport, also very close to the Potomac River running trail. The staff at this hotel is fantastic, the rooms are modern and fresh. The restaurant at the hotel is very good if you don't want to leave the hotel. If you do leave the hotel, there are a bunch of... More 

Was this review helpful? Yes 1
Boston, MA
Top Contributor
79 reviews 79 reviews
26 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Unfortunately due to a canceled flight I was booked into the Crowne Plaza. The shuttle from the airport did not show at the scheduled time and one member of the staff was quite rude at check-in. As someone who works in customer service, I would never treat a guest -- especially one who was inconvenienced -- like that. The room... More 

Was this review helpful? Yes 1
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for taking your time to provide us with feedback about your recent stay at Crowne Plaza National Airport. I would like to apologize for the experience you had with us. All of your comments have been passed along to the appropriate managers to ensure re-training of our team members. Everyone at Crowne Plaza National believes... More 

Alexandria, Virginia, United States
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I needed a break after the holidays, so for our early January anniversary we decided to stay at a hotel one Saturday night for a change of pace. We went to Crowne Plaza in Crystal City. I mentioned that we were staying to celebrate our anniversary, and they rolled out the red carpet. They upgraded our room... More 

Was this review helpful? Yes 3
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Happy Anniversary! I would like to thank you for leaving your comments about your recent stay with us here at Crowne Plaza National Airport. Responses such as yours help us to gage where we excel, and furthermore, help us to recognize those team members who go above and beyond. We are ecstatic to hear that our team... More 

North Wales, Pennsylvania
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was one of those unlucky ones caught up in US Airways delays/cancellations due to weather and mechanical issues. When faced with arriving in DCA too late to catch my connecting flight, I was forced to spend the night, to depart early the next day. My stay at the Crowne Plaza was all too brief (actually only 4 hours) for... More 

Was this review helpful? Yes 2
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, I would like to thank you for writing a review about your stay at Crowne Plaza National Airport. We are pleased to hear that your experience with our Potomac Bar & Grille team was excellent. The Food and Beverage manager has been notified of what a wonderful job Maggie and the cooks did. Recognizing our team members... More 

North Miami, Florida
Top Contributor
50 reviews 50 reviews
45 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My experience at this hotel was impacted by the fact that when I arrived I ended up taking a taxi to the hotel after waiting 30 minutes for the airport shuttle that never arrived to pick me up. In retrospect, I should have researched taking the Metro as it is just one stop away and a short walk. The hotel... More 

Was this review helpful? Yes 1
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for taking your time to write us a review about your recent stay at Crowne Plaza National. We always appreciate to hear what areas we need improvement, and areas that we excel in. I would like to apologize for the experience you had with our shuttle service. We offer a complimentary shuttle service to our... More 

Rochford, Essex, UK
Senior Contributor
46 reviews 46 reviews
44 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed in this hotel about 10 years ago - and apart from some small changes like a flatscreen TV this does not really seemed to have moved on. There is nothing wrong with this hotel but the decor (like many crowne plaza of this generation) is "dull" and the hotel seems very "dark". The room was fine - the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Washington National Airport, responded to this review

Dear UK_Yankee_fan, Thank you for taking the time to review our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re very sorry you were not satisfied with the decor of the hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas. We welcome any... More 

Atlanta, Georgia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The entire staff team was just amazing. I had reservation for 3 nights as I wanted to do all tourist things. The Shuttle is just the best. It will take you to anywhere within a mile and the best part was that the train station was within that range and so was the shopping mall. My first encounter was with... More 

Was this review helpful? Yes 2
CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, I would like to thank you for writing such a great review about your recent stay at Crowne Plaza National! Ahmed, Sandy, Jose, Jodit, and Kabindra have all been awknowledged for their hard work in making your stay exceptional. Furthermore, your kind words about our Chef have been passed along to him! We take great pride in... More 

West Grove, Pennsylvania
Top Contributor
232 reviews 232 reviews
145 hotel reviews
268 helpful votes 268 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Being very close to the Crystal City Metro stop on the Blue and Yellow line, with reasonable parking ($21 per night), and a pleasant staff and comfortable room, the only concern was price. Apart from parking, my prepaid stay in the week between Christmas and New Years was under $90. Not bad in my book. There are a number of... More 

Was this review helpful? Yes 3
Maryland
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 21, 2014

The wait staff in the Potomac Bar and Grille were the greatest!!! The food suggestions were right on! The restaurant was very clean and updated. I'd like to thank especially Maggie, Addean, and Jack. Made my stay exceptional!!! Food and service was great. Thanks.

Was this review helpful? Yes 5
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Additional Information about Crowne Plaza Washington National Airport

Address: 1480 Crystal Drive, Arlington, VA 22202
Phone Number:
Location: United States > Virginia > Arlington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Washington National Airport 3.5*
Number of rooms: 308
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Also Known As:
Crowne Plaza Washington National Airport Hotel Arlington
Crowne Plaza Arlington
Crowne Plaza Hotel Arlington
Hotel Style:
#4 Green Hotel in Arlington
#21 Family Hotel in Arlington
#22 Business Hotel in Arlington
#24 Romantic Hotel in Arlington

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