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Crowne Plaza Washington National Airport

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1480 Crystal Drive, Arlington, VA 22202
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Crowne Plaza Washington National Airport
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Crowne Plaza Washington National Airport
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330 reviews from our community

Traveler rating
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    69
    21
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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McKenna, Washington
Senior Contributor
22 reviews 22 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed yesterday NEW

Stayed here recently during a business trip to the DC area. The good...decent access to metro, clean hotel. The bad...pathetic continental breakfast for this type of hotel. The dining area for breakfast doubles as a conf room and is very loud. The rooms are small and the remote for the TV didn't work. A maintenance person (which I didn't call)... More 

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Bowie, Maryland
Top Contributor
220 reviews 220 reviews
72 hotel reviews
80 helpful votes 80 helpful votes
5 of 5 stars Reviewed 1 week ago

I regularly eat at Veranda Cafe on Sunday mornings as I work the graveyard shift at the apartment complex right across the street. I always come in and get the same food: the scrambled eggs, new potatoes, sausage links and bacon. Ping is breakfast manager and she always makes sure I am taken care of. "A coffee to go for... More 

Was this review helpful? Yes 1
The Hague, The Netherlands
Top Contributor
235 reviews 235 reviews
75 hotel reviews
218 helpful votes 218 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Checkin was quick, although the trainee that did it seemed to be very nervous (maybe her first day(s)). So more efficient than friendly. Room is good sized and was very clean. Good coffee for the machine and the normal amenities. We got a very good secret deal on Priceline, the advertised rates, also on the other booking sites weren't that... More 

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Houston, Texas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I was here for a small conference. The staff was friendly, overall the location was clean. Although the restroom on the lower floor could have been cleaned better. My room was comfortable overall. But many of us had strange gurgling noises or rattling in our rooms which made it difficult to sleep. We don't recommend eating dinner at the restaurant.... More 

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CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, I would like to thank you for taking your time to write a review about your stay at Crowne Plaza National Airport. We are pleased to hear that you had a positive experience with our team members! I have passed along your notes about the restroom on the first floor as well as the noise you were... More 

Indialantic, Florida
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The friendly, helpful staff at reception and in the restaurant is the highlight of this hotel. The rooms are spaceous and comfortable unless you are in a room facing the front of the hotel. In that case, you will hear the beep, beep, beep everytime the shuttle vehicle backs up, even if on the 12th floor. I also think that... More 

Was this review helpful? Yes 1
Cincinnati, Ohio
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is clean throughout with pleasant staff. Housekeeping did great job in rooms and all over the hotel. The beds were comfortable and relaxing after a day of walking. Room decor modern and well maintained. Good shower head and water pressure always a plus. Now the downside, the wifi is poor with very spotty connection. Guest services were not... More 

Was this review helpful? Yes 1
Lund, Sweden
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed for 3 nights on a business trip. The staff were great, very helpful and polite. The room itself was spotless, the bed comfortable, generally good amenities. Wifi connection was good throughout the hotel. The breakfast included was comprehensive if not super exciting. The only negative is that the hotel is a bit dated and water pressure on the... More 

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Perth, Western Australia, Australia
Top Contributor
105 reviews 105 reviews
60 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 11, 2015

I stayed here for three nights for a business trip. I was not greeted as a Platinum member on arrival and the staff at the front (Chris) was rude and not welcoming at all. I had two bookings, both with the same room type, but they made me change rooms, and said they couldn't keep me in the same room... More 

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CPNationalAirport, Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Valued Guest, Thank you for taking the time to leave a response about your stay at Crowne Plaza National Airport. We appreciate all feedback to help us see which areas we need improvement and which areas we succeed. I would like to apologize about your experience with one of our team members. We take pride in providing excellent guest... More 

Senior Contributor
47 reviews 47 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 10, 2015 via mobile

We stayed 5 nights on reward points. Room was nice size and very clean. The early morning shuttle driver Kamal was the best part of our stay. Always pleasant, helpful and happy to drop us at the Metro station every morning. One day I was outside with my Grandma cup, (gift) I went up to my room and immediately realized... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Washington National Airport, responded to this review

Dear Brenda E, Thank you for your recent stay with us and reviewing our property. I am glad that you found our breakfast variety and quality to be great and that most of the staff delivered you professional and accommodating service. However, I am really sorry to hear that some staff members were not up to the standards in terms... More 

New Jersey
Top Contributor
271 reviews 271 reviews
90 hotel reviews
685 helpful votes 685 helpful votes
4 of 5 stars Reviewed April 6, 2015

I have stayed here the past several months many times. Crowne Plaza's are usually more upscale compared to Holiday Inns. As you can see from my past reviews I have been to both airport hotels many times before. I prefer the Crowne Plaza over the Airport Holiday Inn. The Crowne Plaza offers complimentary shuttle bus service to DCA Ronald Reagan... More 

Was this review helpful? Yes 2
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